Horrendous practices and horrible service!!! avoid at all cost!!! Rundown facility, unprofessional agent. Misleading/false advertising with third party agent like Kayak, Priceline etc. Suspiciously questionable business practices! read more

Customer service and claims department are absolutely awful. No call back, no return emails. They won't even call my insurance company. Someone scratched our car and we showed it to them so they could fix it and they've been terrible. I'll never go with them again. Not worth saving a little money for the headache if something happens. read more

I got my credit card bill and was charged the rental amount and the security deposit. when trying to call the company to get adjusted, I could not get a hold of anyone. the phone rang continuously and when answered, I was put on hold forever. Finally just called credit card company and put in a dispute. Save your receipt and take pictures of your car after you return the car as you will likely need it to dispute the deposit that will be charged and possibly anything else they want to claim. read more

UPDATE: I finally received my deposit back yesterday OCT 17. I rented with them in Sept. Make sure you all check your banking account. I did file a claim through my bank but now I have to stop it because 1 month later they gave me my money back. read more

Yikes. What should have been a 30 minute process took 3 hours. Their shuttles at the airport are "scheduled to run every 15 minutes," but they run every 90 minutes. The actual rental agency is inefficient and the line took another hour, even with 8 people behind the counter. It's less expensive, but you will pay for the difference with extreme frustration and loooooong wait times. Also their air conditioner is broken inside and it is hot as Hades. Take my advice and grab an Uber ride from the airport instead of waiting on their shuttle. read more

I was planning on renting a Suburban for eight days your price was almost double of anywhere else that I found. This website was down so I was not able to check prices so I called last Friday to the Detroit Metro location, they quoted me a price of over $150 a day. They then told me they would have a member of management contact me to beat the price that I was quoted through T****y. I sent over my T****y confirmation and received no such call back. I finally called you guys again today and the girl who answered the phone won't even have a member of management call me, she simply said they will not be matching that price. So you guys I was quoted $158 per day so my total before taxes and fees would be over $1,200 For the Suburban I I'm only paying $581 for 8 days after taxes and fees through your competition . You really need to look into your prices and stop offering to guarantee that you don't follow read more

It has been over a month since returning my rental vehicle with executive car rental. I still have not received my $250.00 deposit back to my account. I called over a week ago, and they said they would process it that day, still nothing. read more

Awful service, charge for everything manager is uncooperative. Use real rental companies this Mikey mouse company will end up costing you double read more

This company steals your money. They overcharged me by one day but, worse, they "accidentally" made my deposit over $300 which they built into the actual cost rather than as a deposit. When I asked the guy in person to fix the receipt, he said the computer wouldn't let him in, and that "headquarters" would have to do that. Where in the hell is their "headquarters"? He said he couldn't correct the receipt there. Their phones don't work, and the whole thing is a professional scam. read more

Too bad I didnt read these reviews before renting from this company. I rented a car for one day on August 5, 2018 out of Tampa International Airport and like everyone else was charged a $250.00 dollar security deposit. To this day I have yet to see a return of this deposit. Have called them numerous times just to have the phone ring endlessly. I am a pilot will be sure to tell every single person I know of my experience. For the record my car was returned early and there was absolutely nothing wrong with the car. I will be disputing the charge with my credit card company and know I will never rent from this establishment again. read more

Price was great..no long lines..service was excellent..would highly recommend this company and will use again when in Detroit area.

HORRIBLE!!! Waited 20 minutes at the airport for the shuttle bus and finally called customer service. Shawn told us that it was shift change and the shuttle would arrive in 5 to 7 minutes. Another 20 minutes after that we called again and were told that they only have one shuttle in service and that it would be there in two minutes then he hung up on us. When we finally got to the counter, it was the rudest and most condescending "customer service" experience I think I have ever had. Also, be prepared to provide your Insurance policy documents - and don't expect Shawn to scroll down a page on your phone himself. If you don't have the deductibles page at the ready when he mumbles the demand for it, he will treat you like you are an idiot and an inconvenience. read more

They tried to say I upgraded to a economy car. Scammed me for $15 a day. DO NOT USE THIS COMPANY!!!!!!!! It's a SCAM!

This is the worst customer service I have experienced in my entire life. It took me more than 45 minutes to get the car and the employee is so rude. Don't ever book at this place better to skip read more

After a long day full of flight delays, running through airports and missed connection it was a welcomed relief to have a smooth rental car experience. Omar was very helpful and sympathetic to my travel woes. The car is nice as was the upgrade for my troubles. I am glad Priceline recommended Executive Car Rental. I will rent from here again for sure! read more

Poor customer service and thieves. My assistant made my travel reservation and trying to save a little $, reserved a car with Executive. Poor decision. Their building is old, no ac and they require a prepaid $250 deposit for all rentals (not just a credit card #, but actual money paid up front), I travel all over the US and typically use only nationally known rental car companies and this is not typical. Still, I paid, as I assume most do, as I was there on the spot and just wanted to go. The car wasn't very nice at all and they have you sign a document, in advance before even seeing the car you'll be getting, that the car is in perfect condition, except what is annotated on the contract. How can they expect customers to sign that statement, before even seeing or inspecting the car. So, once assigned my car, I go outside to see that there are several dings and scratches on the car. So, knowing I just signed a document indicating that the car was perfect and I was responsible for anything not annotated on the contract (before seeing the car, mind you), I went back inside and told the agent of the damage. Her response..."don't worry about it. We know about that damage". Really? Well, I'm smart enough not to believe anything that contradicts what's in writing. So, not wanting to be responsible when I bring the car back, I pull out my phone and video the car, still in the parking lot, being sure to annotate every area of damage and the business an date/time, to protect myself. I then left the lot for my visit and return the car 5 days later. Here's where the problems really begin... Upon returning the vehicle, I ask about my deposit and am told that it should be return within a few days. I return to TX and watch my bank account. 3 days, 5 days, a week, 2 weeks...no returned deposit. I call them, wait on hold 35 minutes and when the phone is answered, I am told that she was with another customer and if I can hold. I say ok and what happens next? The phone goes dead! So, I call back, get the same person and am told the same thing and if I can hold. Hell no...not this time. So, she listens to me, looks up my account and tells me that she doesn't know what happened, but I must have "slipped through the cracks" and she fixed it and I should have my deposit back in 3 days. I wait...3 days, 5 days...no deposit. I call back and speak to someone who inform me that I need to speak with John, but he doesn't work until later. I call back later, John answers the phone, puts me on hold for 20 minutes and then gets back on the phone to tell me how busy he is and he'll call me back before he leaves for the evening. What do you think happens then? Yep...no call back. I call back the next day, speak with another lady who looks up my account, again apologizes and tells me she has fixed the issue and I should get my deposit back in 3 days. I tell her it's hard to believe her, as I had been told that multiple times already. She assures me she's make sure. 3 days pass, 5 days pass and a week passes...no deposit returned. I then speak with my corporate attorney for advice and we're preparing to send a letter demanding my deposit returned and what do you know...over a month later, my deposit is returned. I will never do business with Executive again. I wonder how many people don't get their deposit back or sign the contract that the vehicle is perfect, don't go back to ensure all the actual damage to the vehicle is properly documents and then are charged for the pre-existing damage, because they signed the contract (before seeing their car). It's quite a swindle they have working there. In closing, My assistant saved $85 dollars going with Executive over one of the more well know companies, but the shifty policies, poor customer service and attempted robbery cost me much more than $85 in time and frustration. If you are considering this company, you have now been put on notice and can no longer complain when you have these types of issues. Good luck. read more

Executive Car Rental took a 2,000.00 dollar deposit from my credit card company and they have not reversed the charge back. Now they do not pick up the phone it just rings and rings. That is the first time and LAST time I will ever use them SHADY! read more

Do not use these people. They charge $250 deposit, and when you return car you will find out that weeks later they have not credited your account, and it will take several phone calls to get them to credit you back the $250. Happened twice now on only two reservation with them, so needless to say, won't be using again. read more

We had a good experience with Executive Car Rental. Because they have been in business only a month, we were told that Detroit Metropolitan Airport is in process for posting a shuttle pick-up sign, but once we had our luggage, we called the rental office, and within a few minutes, a shuttle arrived. The rental paperwork went very quickly, and we had great service during pick-up and drop-off. Will use again next time I fly into Detroit. read more

Worst car rental experience. Got there and they did not have any cars. Rude rude rude folks. At least they took me back to the airport where I could get another rental. JOKE OF A COMPANY read more

POOR service and conflicting statements at DTW location. STILL waiting for my $500 deposit to be returned. I will NEVER rent from your company again. Shuttle bus driver had to run an errand and we were forced to go along before being dropped off at the rental office. HUGE waste of my time ! DONE ! read more

Cancelled right after I booked because they require you show a proof of flight before renting and I was looking for a rental while my cars AC was being repaired. I also cancelled due to the horrid reviews and were they RIGHT. I called Executive after they left a voicemail asking why I hadn't picked up my car. I called back to explain I had cancelled the reservation. The lady I spoke to on the phone was RUDE and HUNG UP on me when I was mid sentence ?? This company is trash, don't waste your time or money. Zero stars if I could. read more

If I can give a negative rating, I would. Their check-in agent said it was company policy I had to purchase their insurance. I disputed and finally a manager said it would be Ok. Upon return of the car the next day within the 1 hour grace period, they charged me for a second day at full rate. I again went into the front desk to dispute and they said they would mail an updated invoice which they have not. I am disputing the charges with my credit card company. On the transport bus to the airport, two other returnees said they too were charged for a second day when returning within the one day window. I will Uber before I ever do business with this company again. read more

This was pretty much the worst consumer experience I've ever had. 'We have back and forths like this with other people too, it's just Hidden in the fine print' was literally said to me. We tried to call the night before our drop off because our flight got pushed back an hour so we called that night and they didn't pick up, so when we dropped out car off a half hour later, they charged us an extra day for the car AND insurance that we didn't want. But of course, there was 'nothing we can do'. I highly recommend never, ever using this company. Friendly shuttle drivers however... read more

Booked a car from Executive through priceline and went to pick it up. Executive wouldn't rent it to me because I didn't have a flight booked. Nothing on priceline website saying this. The manager didn't even tell me other Executive locations don't require an itinerary and try to rectify the situation. Just a total lack of concern for me as a customer, even when I told him the car was needed to take my daughter on a long awaited trip to Cedar Point. I guess I was supposed to figure everything out on my own, they can't or won't go out of their way to provide a five star experience. Should've looked at the reviews before I booked. read more

Rates are cheap, until you find out they will take away $250 up front as deposit and never refund that after you return the car at least for a month. read more

Anyone giving this business more than 1 star is on some serious stuff. If Yelp would allow no stars, that would be more fitting. This company was advertised on all the travel social media sights as having the best rates. Funny thing, is that I never heard of this place until looking for a rental vehicle. I rented a car from this place. Yes, I was charged $250 (just like everyone else) and I have never received it back in spite of numerous calls. I've never had this experience with other car rental company's. They even have the audacity to send a "paid receipt" to make it look like that refunded me, but they didn't. I've put in a complaint with the FTC, BBB and Mich Attorney General. Don't deal with this company. They are a scam. Read the other reviews and see for yourself. Don't waste your time. Stick to the regular car rental places (Avis, Hertz, Enterprise, National, etc). You will be much better off. read more

Took a phone call and almost 2 months to get the deposit back, and then it was less than it should have been. I booked for 3 days, but returned it after 2, got a receipt emailed to that reflected this. But the deposit refund didn't match their own receipt. Crooks! read more

Don't rent from them. Hidden fees and they surprise you with a $250 deposit that's immediate charged to your credit card. Still waiting for deposit. Crooks! The only rep available at the desk took off to go to the "bathroom" for almost half hour and left me waiting. Highly doubt the positive reviews. read more

Do not rent from this car rental agency! We told the them when picking up the car that we would take care of the gas and bring the car back completely full. They handed us a long contract that had buried in it a charge for gas for 47.92. After returning the vehicle full of gas I noticed in the receipt a charge for $52 for gas, even though the tank was returned full. Since we were already at the airport when the email was received I called the company phone number and was told that since I had signed the contract with the gas charge included there was nothing they could do even though it was their mistake. I asked to speak with the manager, and she said she was the manager. No apology. The shuttle drivers were friendly and helpful, but work for the wrong company. read more

I also should have read the reviews first. I flew into DTW for a funeral for a couple of days. It took a very long time for the shuttle to pick us up from the airport terminal (I had to call twice). More frustrating is the $250.00 refundable deposit they charge you, that they don't tell you about when you make the reservation. I was told it would be refunded back to my credit card 3 to 5 days of me returning the car. Over two weeks later and four phone calls, still no refund. I finally had to contact the credit card company and file a fraud charge and that took care of getting the $250.00 deposit refunded. This is clearly a budget, start up company. read more

I'll never use them again. It took them 10 days and two inquiries to Refund my 250.00 deposit. Most companies place a hold, this company takes the money and hangs on to it collecting interest Ion my money. Think about it, $250.00 x 50 customers = $12,500. Do this 365 days a year and earn interest on they money you are holding. Wow! Renting the car was okay. Returning it was okay. Not great. Not with the $20 I saved. I shouldn't have cancelled my reservation with the Hertz. read more

This place is horrible. They will give you one rate then change it without you knowing. They took over $200 from me..Then when I ask to speak to a manager no one is available or they hang up. read more

The check-in and out process was long but OK. What bothered me is that they charged me about 230$ more than the receipt amount. Not sure if they ended up charging part of my security deposit or not? When i reviewed my credit card statement, i noticed that. Ended up disputing the transaction. Still in progress so we shall see. Not sure why they would give me a receipt for 1 amount and charge something else? read more

DO NOT RENT HERE! This was the WORST rental car experience I have ever had. In the middle of the night, there was an HOUR wait. Understaffed, said there was an emergency with the other worker, but from reading the reviews, I think this must happen all the time; manager Shawn tried to be kind but in the end was patronizing; when I asked to look at the car before I signed it; he and the security guard followed me out to the car to watch me; weird rules about whether they will rent to you based on what kind of car you own: then whether you have to buy extra insurance; they make you pay a deposit that they say they will return to you: they took ONE MONTH to return it after I called to ask why it wasn't returned: told me they would refund it in 48 hours or I would get a call: neither happened; had to get my cc co involved to get my $ back; bus driver left as I was walking up the first time; second time didn't offer to help with bags and when I asked him about driving off as I was walking up, he made fun of me. plan to file formal complaint with priceline. HORRIBLE SERVICE read more

DO NOT USE THIS FIRM!!! I found this company though an online website and didn't even realize it was not a national company because the name was something else when I reserved the car. Unfortunately, I was involved in an accident (not my fault. I was sitting at a red light and a car landed on the hood of the rental). Everyone at the DTW office was very nice but the problem came after the accident. They incorrectly and double billed my for deductible (which my insurance paid), towing (which did not happen) and some other unknown fees, which totaled almost $1700.00! I have been trying for months to get an explanation -- emails, phone calls, help from my insurance company, etc -- to no avail. No one has answered my emails or phone messages. I decided today to call and just stay on the phone til someone answered. I've been caller #1 for 2 hours with no answer! Do not get yourself near this company!!! read more

This was by far the worst rental experience I've had. I don't normally write reviews but it was such a negative experience I feel like I need to. I got to the airport around 1 am and waited for the shuttle. They advertised 15 minute cycles for pickup. A half hour later I called to see where the shuttle was. They said the driver had just made a drop off and was on their way back to the airport (it was an 8 minute drive to the rental agency, not 20 minutes like he implied). When I got picked up 10 minutes later, I found out the driver was actually the security guard (the lot didn't have any security or shuttle drivers). When I got there, they said my reservation had been cancelled by my 3rd party agency, and that I'd have to book at their rate today. I figured that wasn't their fault but it was aggravating nonetheless, especially when it was over 3x as expensive as when I booked it two weeks prior. When I went to pay, they said they couldn't accept my company's insurance (haven't had this problem anywhere else). I understand that if a company supplies their own insurance for rental vehicles it is illegal to require them to purchase the enterprise' insurance. They weren't going to rent the car to me unless I did. It was 2 a.m. at this point and I was exhausted so I gave in. After signing the paper ($300 bucks for a 1.5 day rental) I thought I should probably just Uber instead and save a bunch of money. They then told me I couldn't cancel unless I wanted to pay $300 dollars on the spot (showed me some fine print on the document). I figured that was my fault for not reading through everything. So I asked if I could at least get an upgrade to a nicer car, they told me they couldn't because their own insurance wouldn't cover anything less than a full-size vehicle. All-in-all, I left at 2:30 am having been very depressed and upset with the experience. This experience probably isn't everybody's nor does it probably reflect all their sites, but I was lied to and cheated and I will never use them again. read more

This is by far the worst rental car company that I have ever rental from. When I arrived in Detroit I called the Priceless Rental, and was given some pretty good instruction on where to find the shuttle. I did not wait long, and was driven straight to the Rental car office. There was only two people in line, and two people at the counter being helped by representatives. Several counter position were open, and I was the third person in line. I waited 45 minutes before I was helped. They were terribly short staffed, and extremely slow just issuing out car. Then when I got to the counter and gave them my reservation, I was told that there is a $250 deposit that needed to be charged to my card along with the cost of the rental. I was told that the deposit would be returned upon return of the vehicle. I had never experienced that before with a major car rental company. When I received the rental car, it had mechanical problems that cause the car to shake and vibrate at 40 mph or higher, so I had to take it back. The guy that I spoke with about the car acted like he did not believe me, so he took the car for a drive himself but he did switch my car out. When I arrived back at the airport with the car, it was a speedy return and I was emailed a receipt right away. 11 days after I have returned from my trip, and I still have not received that $250 deposit back on my credit card. I have called the Executive Rentals repeatedly, and they keep telling me it will be refunded within 48 hours. Then they said that the credit card company could be holding the funds. I called my credit card company, and they stated that they have not received notification of a credit. I have never had such a bad experience as this company has provided. Tony Clark read more

BEWARE!!! I rented a car from 6/11-18/19 from Executive Car Rental at Detroit Metro Airport thru Travelocity. I was pulled over by police twice within the first 4 days for "expired license tabs" (since January 2019), I was not ticketed, however, my plans were altered because not only was I concerned about driving an illegal car, I was also concerned about possible insurance and liability issues. I called Executive after each event and requested they bring me a different vehicle. My request was denied both times. They ended up bringing me different vehicle on 6/18, literally hours prior to my return flight. Overall, I made 9 phone calls to Executive, for 58 minutes and 3 emails in an attempt to resolve this issue. Executive offered an undefined "discount" on my next rental. My experience was NOT worth the few dollars of savings. STAY AWAY from Executive Car Rental - 29111 Wick Road, Romulus, Michigan. I have contacted Travelocity. read more

I would have liked to write a 5 star review but the end is critical. In short the pick-up/drop-off was no worse than any place else. I got a great car that was fun to drive and no nonsense return. However, upon pick-up they included a $250 refundable deposit on a $109 rental. OK until the money was not automatically refunded. Upon receiving my credit card statement I had to call them to get the money refunded; no explanation as to why my situation was unique; in fact, from my conversation, it seemed like standard procedure. Be weary! read more