DO NOT ORDER FROM THIS COMPANY! !!!! Soooo many issues: I tried for two days to order my wedding invitations via the website. The website continually crashed. I should have taken that as a sign to take my business elsewhere. But foolish me I called them and placed my order over the phone. When the proofs were emailed to me there were several changes needed. I emailed the changes, removed printed envelopes (which they still charged me for) and approved the proofs. Later I realized I mispelled a word and asked for that to be corrected.I was told I needed to respond quickly to the proof, as this invitation was being discontinued. I was sent another proof, which I approved. I received the invitations the next day. Fast right! Well the was an extra word on the invitations that was not on the proof I approved. I emailed the proof department to complain and received a call that day. I was told my fiancé had verbally made the change on the phone. When? I don't believe this happened. If your process is all changes have to be approved via an emailed proof, how was a verbal change allowed. And why was I charged for printed envelopes which I removed from the order and did not receive. I was told my issue was being escalated to customer service, but never heard back from them. I emailed the proof department again 6 days later, no response. I called and was told I was out of luck. They could not and would not do anything. I could order additional invitations. On top of all this, the company lies that they have a 100% money back guarantee, even on personalized items, invitations included. Customer service refused a refund. Don't use this company! read more

Exclusively Weddings - This is a lie, don't use them! - Bridal Near Me - Greensboro, North Carolina

I ordered mugs with shot glasses through this company for groomsman gifts. I had to reorder three separate times. Each time something was wrong with the product or it was broken, even the final time, immediately before the wedding. We finally did end up with gifts that were presentable, but it required last minute self-made repairs. Each time customer service was fairly responsive and timely, but it was an extreme inconvenience, especially during the planning and run-up to a wedding! If you order wedding or wedding party gifts through this company make sure to do it WELL ahead of time to account for potential reorders and/or broken merchandise! read more

i received a catalog in the mail, flipped through, and thought they had some very nice wedding party gifts at very reasonable prices. i decided to purchase gifts for my bridesmaids and both sets of parents via their website, which was very easy to use. since i placed the order during christmas/new year's, i would need to wait extra time for the parcel to arrive. it took about 10 days, which wasn't too bad, and still plenty of time before my wedding day. some of the items i ordered included: **monogrammed tote bags - made from eco-friendly jute, with faux-leather straps and monogram on the front. **monogrammed jewelry boxes - oval shaped, silver-plated jewelry box with monogram on the lid **customised photo frame - frame with space for 2 photos, choice of engraved message above and below the photos i was able to save 20% since my order exceeded $150. shipping = $19.95, since my items exceeded 8 lbs total. at one point, i did place a call to their customer service b/c i had a question on my order. my call was answered promptly and the representative was able to resolve my issue quickly and efficiently. when the parcel arrived, i saw that each item was carefully wrapped in bubble wrap and/or extra packing paper to ensure it would not be damaged. i was very happy with the actual products and felt the prices were very reasonable (i've definitely seen higher at retail stores). i would recommend this online retailer to future brides and grooms as they have a wide variety of gifts, accessories and other wedding-related items at very reasonable prices. customer service is also very good. read more

I'm very disappointed in this company. If you don't feel like reading my entire entry, in short, these invitations are going to take WAY longer to get to you than the website tells you when you place your order, so be very careful if you are on a deadline. Also when you try to discuss how this doesn't make sense with customer service be prepared for them to not be able to handle your call and raise their voice at you. I was initially very excited to find such pretty invitations for such a great cost. Since placing the order, I'm finding that the company doesn't follow through with their commitments for order time frame. When placing the order, this was the only information I was given before paying: In-House Processing: Item(s) ship within 7-10 business days I needed my invitations quick, so I paid for expedited delivery. I placed my order on Sunday night 7/22 fully expecting the order to be in the companies system by Monday. A few days went by and I decided to check my order status where I was met with confusing and contradictory information. In my merchandise status summary I see the following: Est ship time: 14 business days In my order summary on Tuesday it said: Estimated Time Order Leaves Our Facility from Order Date: 5 - 7 days today it says: Estimated Time Order Leaves Our Facility from Order Date: 2 - 4 days I called on Tuesday 7/31 for clarification and spoke to a representative Jackie who told me that it takes 7-10 business days, he thought it might not ship until Monday 8/6 , but that he would personally take care of the order and make sure that it was shipped no later that Friday. This already puts them at their service agreement limit--10 business days max until shipping. Monday would be the 11th business day. I still do not have an explanation for why the order history gives two time frames or why when you place the order it tells you a different time frame. This same representative from Tuesday-Jackie-who now claims that he is a supervisor and also the only supervisor I can talk to says that the time frame I received before ordering was an estimated time frame. I asked why doesn't it say that, and he said well it does not say guaranteed time frame. I tried to suggest that this is misleading and confusing to the average consumer, and he honestly became very frustrated and nervous and raised his voice at me while refusing to do anything to fix the situation. My order will not ship and we are at 10 business days today 8/3. He also told me that that the first business day doesn't count, and that they don't count days the same way as we (normal people) do. I was generally given about 5 different excuses for why they were going to be shipping my order until way later than they initially told me. I'm worried they won't ship until the 14th business day, at this point I can not trust anything that they say, as every time I call I'm told something different. I plan to get my invitations elsewhere and use their money back guarantee to return the order. I was told today by Jackie when I get my order to mail it back and I will receive a full refund, although I'm sure I will have to fight for it. I don't want to do business with a company that does not take responsibility for their actions or treat their customers with courtesy. I totally would not recommend this company to anyone. read more

AVOID THIS PLACE LIKE THE PLAGUE!!!! I ordered a set of engraved champagne flutes and the cake serving set (both engraved), and I never received the items. A little over a month later, Im having to deal with fedex and the RUDE customer service reps at exclusively weddings. They obviously dont screen/hire people with customer service skills!!!! They, by far, have the worst attitude I have ever encountered!! I asked for a refund and she told me I was just going to have to wait and hung up on me!!! PLEASE avoid them at all costs!!! You will be saving yourself so much grief and stress!!! Trust me!!! If you choose to use them, don't say you weren't warned!!! read more

I requested a digital proof of something before it was made but was told only invitations are sent as a digital proof first. Because of this, I made it explicitly clear how I wanted my item to be printed (it was a simple monogram, mind you...) and there were multiple emails sent back and forth between myself and customer service, with her confirming the correct monogram. However, when I received the items, the monogram was completely wrong! "JAS" had turned into "FAJ." I tried contacting customer service, but they are not open on weekends (very inconvenient!). I have emailed them, but will also be calling them first thing in the morning. In the mean time and until this error on their part is very quickly corrected, there have a VERY unsatisfied customer. read more

We tried ordering our invitations however, the website crashed so many times and the customer service never got back to us. Judging from the reviews we dodged a bullet. read more

I ordered free wedding invitation samples from every site I could find that offered them. The one we fell in love with came from Exclusively Weddings. I finally went ahead and ordered them, and when they arrived, I realized that I had managed to somehow, even after multiple checks on the words and spelling, order them dated two thousand twelve for a wedding in 2013. I almost lost it. Luckily, I called customer service (who answered on a Sunday, hooray!), and they said no problem, just send them back and we'll refund, and you can reorder. Apparently the 100% money back guarantee they advertise is legit, even if its your fault. I was ready to completely lose it, but Exclusively Weddings made me feel better right away. I'm sure there are other companies out there that are just fine, but based on customer service alone, Exclusively Weddings has my business for anything else I need for my wedding and I will recommend them to anyone that will listen. read more

Never ever order from Exclusively Weddings!!! My oddessey with Exclusively Weddings started back at the beginning of October. I went onto their website and found such pretty invitations for a great price. I should have read the Yelp reviews before placing my order. I too was subjected to the confusion regarding two different delivery dates. One date is stated when you place the order, a second date can be found when you are trying to track your order through the system. I had to make several phone calls to a generally unresponsive (and very rarely open) customer service department who seemed genuinely befuddled by the two different delivery dates (and could never give me a answer as to why this was done). Needless to say, expect to wait a loooong time get your order from Exclusively Weddings. When I finally did receive my invitations they were quite pretty and I received many compliments. I decided (against my better judgement) to order matching menu cards. I did this with plenty of time to spare, knowing they are very slow. First I received a call stating that they couldn't be printed in bright white ink. Huh? I was asking for them to be printed on bright white paper! Then when I received my menu cards right before Thanksgiving they were incorrect. I called and spoke to a customer service rep that swore up and down she would call me right back. You guessed it...no phone call. I called over the Thanksgiving weekend and the customer service department was CLOSED. I understand that it was a holiday weekend but they are "customer service"! Shouldn't they be open for their customers? I called again the following week and spoke to Jackie. First I explained my frustration with the lack of customer service. He was unable to understand the idea that I customer service department should be open for customers on a regular basis. Okay, fine. Second, I asked what had happened to my menu cards. He readily admitted they made a mistake and left off all the desserts. He said he would research it and call me back. Again, no phone call. I called and spoke to him again. He said they would reprint the menu cards but that they'd lost all my information and I would need to give it to them again. At that point I gave up in frustration. I asked for a refund. He said he would have to look into that too. No phone call back, no refund. nothing. Last week my fiancee called them to ask again for a refund. They assured him that they could still print the menu cards in time for my wedding which is next week. In fact they even read the menu to him over the phone (the information that Jackie claimed was lost). So we tried again - the are reprinting the menus and claimed they would be shipped yesterday. Now when I check their website I see they are not going to ship for another 3 business days. Not in time for my wedding. This company is awful and completely unprofessional. I'm done wasting my time and effort with them. I highly recommend you take your business elsewhere! read more

Exclusively weddings does not know the meaning of good customer service. I ordered from them and they said it would arrive in 10 days. Then their site updated and it was 20 days. I emailed them with no response. I emailed them again with no response. I got on the line with them to try to fix it. They refused to help then put me on hold until I hung up. Then they cancelled my order. I strongly suggest not working with them. read more

This website and company can be very deceiving. I ordered a gift for my father for my wedding and received a gift that did not meet my expectations. It was a smaller version of what they made it out to be. For the amount of money I spent I was very disappointing. I contacted them and all they could tell me was that I could return it for a refund. Problem with that is that they don't refund shipping charges! So I can return it and lose $10/15 to shipping or I can keep something I dislike and is way too small for the purposes that I bought it. Just another scam site trying to get your money before your wedding and it's a shame too because I thought they seemed reputable! Whatever you do, use another site if looking for gifts for anyone in your wedding... You'll thank me later!! read more

I'm really surprised at all of the poor reviews for them. I ordered my wedding invitations in January 2014 for a September wedding. everything went very smoothly. I was able to get samples first and then I liked the fact that I could play around make my own wording. When it came down to ordering the invitation, I was pleasantly surprised at how quickly I got them. And I was excited about the extra run off that they gave. I would recommend ordering from them and I did. An old friend is getting married in April and she ordered her invitations from them with no problem and they were nice. read more

This company has amazing customer service!! I ordered a personalized item from them that I wasn't 100% satisfied with (the monogram wasn't centered on the item). I called and they had a new one to me in a few days. No questions asked and I didn't even have to send back the one that was messed up. I would definitely recommend them to anyone and would buy from them again! read more

I have not receive my invitations for my wedding yet but I can tell you the customer service sucks. Online is always down the call center has no professionalism. My rep was Ms. Stephanie and each time I called she yelled at me and once even call me a liar when i had my back up information to support my shipping date when my order was "on hold" for over a week. The manager, Ms. Tanya was never available to speak to me. I am hoping that after paying over $60 in shipping it is worth the headache. This has been a very stressful moment. read more

I am shocked how many bad reviews but then some of them seems very old. For instance the person complaining about the company emailing a draft for correction, they now let you review your correction before submitting the order. I had even made some mistakes on my order so when i called them the next day, gladly they fixed it and i was able to make additional correction too. She was very polite and concerned and i did not even have to wait too long on hold. A big plus was for me to be able to personalize my card and something that didn't cost an arm and a leg. My 150 cards with express delivery was $150 where some other fancy shop in my area wanted to charge me $450. I will update the post later too. read more

If I could give this 0 stars I would. The worst customer service I have experienced. I called for guidance on modifying an order and the response I received from the rep is "I don't know how to do that, just delete your oder and start over". I also placed the order which never went through and they told me I am placing the order incorrectly however I did not place it incorrectly their website botched it. I would recommend avoiding this company there are so many good companies with intelligent helpful people and this is NOT one of them. read more

Worst experience I had from this company. I ordered a signature frame for my daughters 1st bday which I could not check on its delivery and after a while when I called them about the damaged frame, they are not ready for return or exchange. read more

Exclusively weddings is supposed to be a website that should make my wedding planning go smoothly. I AM NOT HAPPY WITH THEIR SERVICES. Here are the reasons why: 1.) I ordered 250 "Key to my heart" bottle openers & I was very excited to get them in the mail only to find that ALL 250 of them were COVERED in mold ! I have a baby in my home, and mold is not something that my daughter ( or anyone for that matter ) should be around. 2.) I purchased items for my bridesmaids gifts on March 5th & on March 17th they email me to tell me that 9 of the items I purchased were back ordered. Now, I completely understand popular items go on back order but to find out 12 days later is a little out of control. In that time I could have purchased different items for my bridesmaids if theirs weren't available. 3.) They sent me a new receipt with a total of 68$ ( without the backordered items ) & then somehow my account was charged 107$. When I spoke to a representative they told me there was an error in their system & they were "sorry". What they should of done was own up to their error and charge me for what the receipt stated. I wouldn't recommend this website to any bride that is trying to have a stress free planning time. Their customer service is horrible, their items are moldy, and their system clearly doesn't function correctly. read more

I have spent the better part of today trying to order invitations, response cards, save the date cards, and thank you cards. However, every time I get part way through an order, the site stalls and a message pops up that their server is busy, followed by an OOPS message. Requiring that I begin again. Really? I give up; it is not worth spending hours trying to personalize an order. There is no value in saving a couple of dollars when it requires an enormous amount of time and aggravation. It is simple, fix the site so that it performs. Their competitor's sites perform. read more

DO NOT ORDER FROM HERE, This company took my money and waited 2 weeks to tell me they were out of stock and were not reordering what I needed. Sent me scrambling last minute to find groomsmen gifts, terrible way to do business. read more

Literally the worst experience ever! They sent me the wrong samples which I assumed were right and now have 100 INCORRECT invitations that I had NEVER seen before! I asked them to exchange it for the color that arrived in my sample order and they refused, rudely stating "we can't help you". What?!!! Why am I paying for your mistake? Will definitely spread the word to warn other brides! read more

I ordered my wedding invitations from this company, and they arrived within one week. They offer free samples and the samples also arrived within one week. I ordered several samples and the quality of their invitations vary - some of them looked like the paper was cheap, others were on high quality paper and were beautiful. I was very happy with the way my invitations came out - especially with their unbeatable price! I think most of these negative reviews are a result of the customer's mistake, not the company's. read more

Ordered wedding invites a month ago, numerous phone calls later and reps telling me 1week, now 2 weeks, now 2 days I've had enough! Called today talked to 3 reps, Brittany, Alexis and Tetly. Brittany said they are shipping tomorrow, Alexis said they will ship today and after I asked she said she would overnight them. Manager confirmed this. Tetly said tomorrow but then said she didn't read the previous notes. I was promised by the manager that they would come Fed ex overnight do I would have them tomorrow. I am not holding my breath as this was 4 pm! If only they were HONEST I would have cancelled weeks ago and had my invites mailed! If order doesn't come tomorrow I will cancel, I WILL get my money back and I will file a report with the BBB! I don't give a crap if they are printed this company needs to not be in business! I'm starting to think its run out of someone's damn garage with the unprofessionalism I have dealt with! read more

worst worst worst company you can ever deal with worst customer service ever i ordered my wedding invitations from them wish i had never done such a huge mistake of ordering from them but unfortunately i did and they sent me the wrong order i contacted them and first spoke to stepanie she told me she can't do nothing for me so i would need to speak to a supervisor, which indeed called me back her name is tarah and she promised me that i would be getting the right order within a week and now it has been a month since then and i still have not received the right product, i sent them few emails they did answer me back telling me over and over again that the problem will be fixed but again nothing was done so since there is nothing else i can do about this i decided to write a review so at least other people are aware of this company and so they never order from them and make the same mistake as i did read more

Should be called exclusively shredding, because that's what I believe they did with our order! Ordered matches as a wedding favor a month ago. Status went from in production and even at one point had a ship date. Then today we were emailed, one month later, that the product that we paid for is out of stock! Good thing those matches never arrived, because after this treatment my fiance and I are on fire! read more

Avoid this place at all costs! We were told on August 19th that our wedding invitations would arrive on August 29th. We called on the 30th and they proceeded to tell us that they wouldn't even ship until September 2nd. We spoke with 2 "supervisors" (Jackie and Kelly) who were literally the worst examples of Customer Service we have ever received. They would not do anything for us because they said "our website says that it's 10 business days". In other words, don't take the word of their employees over the phone but rely on their website. I asked them, "so if you ordered a product online and the Customer Service agent told you the price would be $20 and then you received a bill for $40 and was told that the price is listed on the website, you would be ok with that?". I wish I had done a better job reading reviews on this place because it's pretty clear this was not an isolated event. STAY AWAY AT ALL COSTS! read more

I have an event coming up for family and friends. As a gift to them, I wanted to give them personalized wine glasses. I ordered the Personalized Wine Glass Favor- 9oz. (Item #112-2706). Their website stated the glasses were 9 oz. I thought this would be a perfect gift. When I received them, the glasses were 5 oz. I was horrified. Since the glasses were small, you can't read the wording on the glass. I asked them if I could view the item before they started the processing of glasses. They explained not with these glasses. If I had seen this first, this would have allowed me time to make a change or upgrade to different glasses. Now, I understand why they don't do it. Very disappointed. Also, I gave them a review on their site and they did not post it. When you see the other reviews for this item, it looks like everyone is satisfied. I believe the reviews are fake or they selected the one they wanted to be seen. Buyer Beware. read more

AVOID THIS WEBSITE!!! LIARS and CON ARTISTS We're so disappointed with our wedding invitations. We ordered the Vintage Lace Wedding Invitation (Item #891-0141). Exclusively Weddings uses deceptive business practices, which everyone should know about before purchasing these specific invitations. 100 lb. text weight stock is NOT 100 lb. cover weight stock. This little difference in text on the website makes a big difference! Most of the invitations on the site are 100 lb. cover weight stock. This Vintage Lace Wedding Invitation is 100 lb. text weight stock equivalent to high quality printer paper. Yes, the same printer paper used by your home inkjet printer just slightly thicker. It's about 40 Ib. cover weight stock. Don't take my word for it, read the other reviews on this card. This invitation is printer paper with raised ink and embossing. Also It took close to one month to receive the cards. It was 18 business days not 10 business days according to the website just to process and make the cards. This was after I repeatedly called everyday asking for status and them running around the warehouse clueless. We received them two days later. Ordered June 2nd and received June 29th. Now we have to waste more money shipping these invitations back to them for a refund (if I can actually get one). Save yourself the time and headache. Pick another website that provides samples upfront (i.e. Minted.com), then buy the invitations. read more

We ordered invitations and samples from this company. The samples took awhile for us to get it (2 weeks, I think. It seemed a crazy amount of time since we live so close), but they were free as advertised. The samples also don't have tracking numbers on them, which means that the workers at Exclusively Weddings couldn't tell us how long it would take. The invitations, on the other hand, was a much better experience. The editing tool wasn't hard to use and we got exactly what we were looking for. Not to mention, the price was fantastic. Since the invitations themselves had tracking numbers, we were able to anticipate exactly when we would get them. I would probably recommend this service if you have enough time to get the samples then the invitations (since they also send coupons you can use to bring the cost of the invitation order down). read more

I ordered invitations from them based on the sample invitation I received. DO NOT go by the color on the invitation. I did because I was told it would be the same. They came out a completely wrong color. I called they said they will rush me new invitations corrected with the right shade of pink and once again they were still not corrected. I called up and they told me they will not fixed it again and only give me half of my money back so now I'm stuck without invitations and only half if my money back. read more

I was a little skeptical at first because the prices were so crazy affordable. But I ordered the classic invitations and they were STUNNING! They were great quality and looked exactly how I imagined them to look. They came nicely packed and very timely. I then realized I made a mistake on the spelling on something and had to reorder some invitations...the customer service was AMAZING. The woman said she would rush my order (I need them by next week) AND even though it was my own fault they gave me 50% off for the second order. I am so impressed with this company. This is the first time I ever felt like I should leave a review for a company but they really are amazing. I'm recommending them to everyone!! read more

I spoke with 2 representatives and a manager today. After wasting hours planning invitations I found that I could not sample my invitation. Which was ok because they claim they offer 100% satisfaction guarantee... This is not true so be careful when ordering from this company. Although it clearly states we would never have to worry about receiving a product from them because we can return "ANYTHING". They are using false advertisement. I was told anything personalized cannot be returned which is understandable but because we cannot sample their orders there is no way to guarantee satisfaction. read more

This company is horrible and now I'm just seeing all the bad reviews on Yelp, after placing an order that I never received. I ordered some etched champagne glasses as a surprise for my fiancé. They were ordered on the 2 of April- the original website said a 10 day turn around, then they would be shipped. Just like the other folks here have described, I received completely different shipping information once I placed my order. I emailed the company and was told that I would have them by 4/20, guaranteed. As of 4/22, I still had not received my order or any shipping information. I called and explained that they were well beyond the ten days they said it would be another 4, after all that- they just cancelled my order without me approving it. It was just a mess. Don't waste your time ordering here. read more

Beware of ordering invitations through Exclusively Weddings. 1. Be sure you have a lot of time to wait. In my case, although the website for the invitations I ordered said 10-14 business days turnaround time, after I ordered and asked for proofs, the window became 21-24 days (or something around there). I waited a week for emailed proofs, and while I was fine with having a PDF proof, I know for a fact that it does not take one week to turn around an email proof. That should be 2 business days, maximum. 2. Be sure you have a lot of time to wait on the phone, and be prepared to call back when you get disconnected. The same applies for their online customer service chat "channel". Once I saw that the print job was going to take far longer than I'd anticipated, I called to cancel the order (I needed the invitations to mail by a certain date to give my guests adequate time to respond). Only upon threatening to cancel the order was I told the job would ship within the window that the web page advertised. When the order status was not updated on the website, upon calling back a 3rd time to go over it again, I was disconnected twice, and my chat session was terminated at least 5 times. 3. Be sure to check the order once it's received--IMMEDIATELY. Upon receipt of my invitations (which came exactly when they said they would arrive after I'd complained numerous times), the printing on the outer envelope was incorrect. It reflected another person's return address, and therefore, the envelopes were unusable. By extension, this completely put me back to the original problem of my needing to mail the invitations by a certain date. When I called back to tell them the problem, because it was Memorial Day weekend, I was told the earliest they would ship out was the following week, "but maybe sooner if they could". The customer service agent then began explaining to me how FedEx worked, and how no one would be able to get the order out to me sooner. Not my problem, as far as I was concerned, because if ANY quality assurance had gone into the processing of my job, I wouldn't have been on the telephone with them for the 7th time. By that point, I was fed up and asked for a refund rather than wait to receive the right envelopes. Bottom line: the prices are right at this establishment, and if you order WELL in advance of when you need your invitations, you will probably feel like you got a deal. However, in my opinion, "you get what you pay for". Buyer beware. read more

I too placed an order on 7.22 and have yet to receive my invites. The website states my order is to be shipped in 7-10 days. We are to business day 10 and I have no message from exclusively weddings that my order is on its way. I intend on contacting the company for a resolution. read more

This company was awesome! I ordered a Bridal Survival Kit from them for my friend. When it was delivered it was left on my porch and someone stole it. I immediately called Exclusively Weddings and told them what happened and without skipping a beat the customer service representative told me they would send another one. It arrived at the destination about 3 days later. After receiving the kit and giving it to my friend she absolutely LOVED it! It has everything she will need for her big day! And the bag it came in is very cute and can be reused for traveling or other occasions. I will be coming back to this company in the future for other weddings! read more

Ordered unity sand for a wedding, 6 bags (3 of each color), I get my shipment and it only has one of each color of sand. I then called their customer service line and they were nice and said they would send me the remaining bags. I got my next shipment today and AGAIN it only had one of each color! I will not use this company ever again! read more

I ordered from this company because I wanted to get a monogrammed lunch tote bag as a gift. To make a long story short, I had contacted Customer Service for the 2nd time and was lied to on serveral points about their policies and procedures. Both the representative and her supervisor displayed such reprehensible behavior. The supervisor even fabricated an email to me to cover their lies. I will be taking futher action against their unprofessional manner. BUYER BEWARE!! read more

Ordering from Exclusively Weddings was the worst decision I've made. I spent a lot of time looking up wedding invitations. I finally decided to order a tri-fold invitation from Exclusively Weddings since they appeared to have what I was looking for at the best price. I paid extra money to expedite my order but it still took about three weeks for my order to finally come. When I opened my package, I nearly cried. The invitation design looked NOTHING like the picture. The design reminded me of my grandmother's couch. The material had poor quality; the invitations were very thin. The interior envelope lining had no shine or spark about them. To make matters worse, the sample invitation was thrown together with a loose, half tied bow. When I opened the invitation I noticed the text was off centered. I quickly closed the box and read the return policy on the website. The policy claims there is a 100% satisfaction guaranteed and you can exchange or return items within 30 days, shipping charges are only refundable if the company made an error. So I called customer service right away. I asked to speak with a manager but I was told it would take 24-48 hours to get in touch with a manager. So I told the girl my situation (that the text was off centered and I was unsatisfied with the overall product). She instructed me to email a picture of my product. The girl I spoke to agreed to redo the invitations right away. I decided to choose a simple pocketed invitation with no designs. She took down my order over the phone and I had to pay the difference at that time. I was told I would not see a proof of my new order until after I paid for the product. I was also informed that my invitations would be placed as a priority ahead of other orders and would be rushed ordered to me and I could expect the invitations two days after the proofing process was complete. With my wedding exactly two months away at the time, I felt a little better. Unfortunately, several hours later I received the first proof full of errors. The proof had the wrong date, my city was misspelled, and the new direction's card was unsatisfactory to say the least. So no problem, I politely corrected the errors and changed up the directions card within an hour of receiving the proof. Nearly a full day later, I received another proof with a few errors and random bullet points all over the directions card. I politely corrected the errors and this time wrote the directions in paragraph form to avoid the awkward look of the directions card within an hour of receiving the proof. I was confident that this would be the last proof since I told them it looked good besides the few minor details. Sadly I never received a response. I called the next morning (on a Friday) and I was told by the same girl that claimed I would have my product a few days after the proofing process, that they would get to it sometime later today. Five hours later, I called back again, apparently the girl doing the proofing was the only one who works on invitations and she was gone for the day, I was told to try back next week. I informed them that was unacceptable since it did not align with what I was previously told. I asked for a manager. I was placed on hold for nearly ten minutes only to get on the phone with the same girl that originally handled my complaint. She said, "well I didn't think it would take all of this, it should have been an easy fix." I told her that was not my fault. At that point, the girl tried to argue with me. The lack of professionalism was so obvious. I told her I was not going to sit and argue with her and I needed to speak to a manager. That's when I was informed that they were an online store and their boss gives them freedom to handle the company. At that point, given the nature of the situation and how all of the employees were treating me, I was fully convinced that they were/ are a couple of girls working in their garage somewhere trying to rip people off. So I asked for my money back. She said I would not receive my money back for shipping. I told her that was not what her policy said. She finally said the only way I would get my money back was if I mailed the original invitations back at my own expense which would not be refunded. After a total lack of trust in the company and little time to spare, I decided I did not have time for their games and I did not trust them to refund my money. I had to use the original invitations. Words cannot express how embarrassed I felt using those invitations but I had to move ford for the sake of my wedding. Without a doubt, I will definitely be contacting the Better Business Bureau (BBB) and my lawyer. Please, spare yourself now! Do not let this company and their prices fool you, the quality of their products are not worth it. In addition, the employees are incompetent and lacking professionalism. They do not abide by their company policies. It is my recommendation that you avoid Exclusively Weddings at all cost! read more

I am extremely upset about my order. It was supposed to take 14-16 days to complete the order. I called 3 times for status update and to see why it went over that time frame. Every time I called, customer service stated they "didn't know why it was taking so long" and that there was nothing they can do. It took almost a month to get my order which is ridiculous. If I knew it would have taken that long, I would've gone with a different company from the start. There was nothing done about my concerns and complaints. I will never use this company for any services and will definitely tell everyone to stay away as well. From a very unhappy customer. read more