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Excelsior Lakes Apartments

1.0 (3 reviews)

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Excelsior Manor

Excelsior Manor

(2 reviews)

BEWARE OF SLUMLORDS!!!…read more This was the worst rental experience I have had. In the summer mold took over the bathroom and a toadstool started growing next to the shower. I was concerned about black mold, especially since I had a baby who was just starting to crawl. Management did nothing about the issue. Maintenance looked at it and told us to leave the vent on longer after showering. I usually left the door open a little bit anyway because the exhaust didn't do much. The bathtub also had a constant drip from the faucet, and the response from maintenance was "it's not that bad." My next door neighbors were nice, but I frequently came home from work in the evenings to find police cars at our building. My husband lost his job partway through our lease. I found a better job a distance away and we stayed with relatives and continued paying rent to finish the lease because we did not have the $2,000 to pay up front to get out of the lease early, plus still pay another 2 months of rent on top of that. I thought once the lease was fulfilled the end of March we would be free. Wow, was I wrong! In the middle of March I received an email that our rent would increase and we would be put on a month by month lease. I was stunned. There was no communication before that stating that they needed to know if we were renewing our lease or not. No emails, no phone calls, nothing. When we contacted the property manager she stated she had left a paper notice in our door in January. However, due to bad weather we had not been back to the apartment since then. I was expecting an email when/if they needed a notice. That's what previous landlords had done. This is the 21st century and an email takes about 2 minutes to send. We tried to reason with management that we were unaware of the need to provide a 60 day notice and had not received a reminder from anyone. They were unwilling to work with us. We emptied and cleaned the apartment and had our keys turned in before April 1st. They still stated that we owed for all of April and May and lost our security deposit, which was an entire month of rent too. It didn't matter that we had been good tenants, had always paid our rent, left no damage and thoroughly cleaned the unit. They still said it was an "improper notice" and we owed an additional 60 days plus losing our deposit. They also took the refrigerator out of our unit to replace one that stopped working in another unit, so the apartment was uninhabitable anyway at least for the month of April. Despite the fact that they were getting an additional 60 days (for an empty and move in ready unit!) in April and May, they still would not refund the security deposit. The property manager had made no effort until the middle of March to contact us and find out if we were renewing the lease or not. All it would have required was a phone call or an email. If you want fair treatment and decent living conditions, stay away from this place!

My apartment flooded twice in 2 months. The management company did nothing to accommodate having to…read moremoving all of our belongings out of the flooded space, and the amount of furniture we had to throw away due to water damage. They told us it was fixed, and it flooded again. We also had water running through our bathroom ceiling, not dripping, multiple times. Each time management said "its not a big deal. Its just coming from the floors above." I asked to break my lease due to poor living conditions. They would not agree to let us break the lease due to the conditions even after the mold. The management company said they went through my apartment and didn't see any mold. I broke my lease. Upon breaking my lease, they kept my security deposit and required 1,850 to be paid within 14 days or it would be sent to collections. They wouldn't even make a 2 month payment plan. It is under new management since this year, Marathon Management. Stay away from any properties owned by this company.

Excelsior Lakes Apartments - apartments - Updated May 2026

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