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    Excelr8bikes

    2.0 (1 review)
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    9 years ago

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    ERIK'S - Bike Board Ski

    ERIK'S - Bike Board Ski

    3.8(28 reviews)
    4.6 mi
    $$$

    Eden Prairie store I…read morewas sold a bike rack and told if I had any questions when I assembled to just ask. Well I couldn't get one screw to work and when I called back the man on the phone said to drop by they would be happy to help, very friendly. Unfortunately when I arrived the staff was annoyed, blamed me for the screw issue, a part was missing, actually fell off and fell into the box, which I didn't see. He was irritated I was asking questions, he was very impatient and rude. I returned the $300 bike rack. If he would have taken the 15 minutes to help me you would have had a sale. I've always had positive experiences there. Not today.

    Bought a new bike for grandson six months ago. Barely used bike already has flat tires due to the…read moretube stem being cut by the tire rims. Brought the bike in and they claim this is normal wear and not covered under warranty stating that the bike tire needs to be inflated every week otherwise this will happen. I have never had this occur with any bike I have ever purchased from Erik's nor any other bike for that matter. The pictures show the stem being cut at exactly the same location as the hole on the rim. If you expand the picture you can see the sharp edges on the hole that should have been filed down. I fully expect replacing the tube will only result in a cut stem again. Really disappointed that Erik's won't stand behind their product. Not worth the cost to shop here.

    Photos
    ERIK'S - Bike Board Ski - Stem cut same place as sharp hole on rim

    Stem cut same place as sharp hole on rim

    ERIK'S - Bike Board Ski - Stem cut aligned with sharp holes on tire rim.

    Stem cut aligned with sharp holes on tire rim.

    ERIK'S - Bike Board Ski

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    Excelr8bikes - bikes - Updated May 2026

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