I was assisted by the nice worker who guided me through selecting a splint for my swollen thumb…read more She explained the differences thoroughly between each of the products and even provided additional instructions on how to use it (ex. When to wrap it tight or loose). She even provided some home remedies that her family uses. My thumb pain feels so much better, I would absolutely come back here! I've worked in small business before and they'll have everything you need!

Small family shop, i called in looking for a picc cover. they gave me some options over the phone…read more when i arrived the owner was attentive and very empathetic. He said it would be cheaper on amazon etc. but i needed one asap. i ended up getting a mesh style wrap and sleeve that my wife ended up using. overall everything was great but i believe the price was steep for 2 thin sleeves and a box of mesh. the owner did say amazon was cheaper but i still made the purchase due to how nice he was. i can always appreciate good service and a good interaction.

The owner is gruff and rude. They have a no returns policy, so be aware. It will be strictly…read moreenforced the second the transaction goes through. My advice is to avoid this store.

Very helpful, knowledgeable and courteous. It is nice to know that I can rely on their expertise…read moreto care for my parents.

Wonderful medical supply store. Staff are extremely helpful in making recommendations and assisting…read morewith difficult situations.

Always go for additional lengths to fulfill their clients with incredible services and quality…read moresupplies. Keep it up....

The magnificent Michael did it again! He was so helpful and found what I needed instantly and took…read moreit to the car for me. Thank you.

Caveat emptor: let the buyer beware!…read more This place gives good service but engages in terrible price gouging, like up to or over twice as much as you will find elsewhere. They say that's for the customer service, but honestly there's a place on W. Holcombe gives equally good service at market rates. This one is for suckers and rich people in the nearby vicinity who don't check the price tag. My wife was totally ripped off for an item that was fairly simple to get. I got online - not at Amazon but a normal place - and showed her she was charged twice as much. I went to the location and the owner refused to accept a return, even though the item was not used and still in its complete packaging. I stated that this was poor business practice. The owner was then abusive and followed me out of the store filming me and then filming my car. God's honest truth: I did not raise my voice and only said this was not an honest business practice. So hey, go there if you want the boutique service and don't care about the rest. Just know what it is.

Excellent service and very responsive staff. Offer same day delivery even on weekends.read more

From the owner: We offer same day delivery for most items. Call today and receive free delivery for any order over…read more$140. We carry oxygen equipment. We have the option to rent or buy.

The black lady was super helpful and informative. The young woman who man's the return desk is…read moreRUDE!!! Treated me like I was bothering her when I returned a rental. I won't go back if she's there.

False advertising. They should state clearly their overcharging policy upon renting…read more They overcharge. If you rent anything and bring it back the following morning , They will charge you for 2 days rental. I am a local physician and would NOT recommend this business.

Helpful Informative works hard to get your insurance thru…read more Jennifier and staff awesome Bryon

Huge shoutout to J Star Medical!! I arrived from Los Angeles…read moreto visit with my sis in Baytown. Huge shoutout J Star Medical for their excellent prices, customer service and patience. I was stuck in heavy traffic and they were kind to wait for me!!! Sincerely, Diana

they never return the call and put you on hold for ever . stay away from this place ...very…read moreunprofessional on everything..except how to jack up prices!!! trash

If I could give them less than 0 stars I would. My insurance company selected this company to…read moreprovide my cpap supplies. The last 3 deliveries I received under that coverage in 2023 contained the incorrect equipment. I contacted Debra in October to let them know about the problem and requested they switch it out. She asked me to bring the 3 masks and incorrect filters to her and I did. Then I was told she would get it taken care of. Fast forward to May 2024 and SHE STILL HAS NOT remedied the problem. Debra NEVER called to follow up with me. Each phone call or text correspondence was from me inquiring about the status. She kept saying there was a problem at the warehouse or the product design had been changed, but she always ended by saying she would take care of it. Monday, May 16 2024, after exhausting all measures of trying to extend the lifespan of the equipment I already had in use, (i.e. cleaning and re-using hoses, filters, and masks I already had) I went back to the office and spoke with Debra. It was at this time she told me she was still working on it, but she couldn't do anything until she spoke with her manager. In SEVEN WHOLE MONTHS she'd NEVER brought up her manager or the fact that she had to speak with her. I told her if I hadn't heard from her by EOD Tuesday, I would call back up there. Well of course she didn't call, why would she? This time when I called, the manager Onje (I think that is how she pronounced it. When I asked her to spell it, she refused.) answered and let me tell you she is a doozy! If "I refuse to take accountability for my employees, their laziness, and the mistakes they make" was a person, her face would most assuredly be the poster child! We went round and round about the situation and her response was, well give me your new insurance information and I can take care of it. ABSOLUTELY NOT! Why would I give the new information so they could falsely bill them when the issue happened under my previous coverage????? After refusing to handle the issue correctly, she ended up hanging up in my face. Imagine that! They were completely wrong and she was the one with the attitude. She ended up calling back and asking me to calm down. Sweetheart calm went out the window a long time ago. I'm on my way to pick up the items I dropped LAST YEAR and yall don't have to worry about me another moment! This place is a complete scam and the workers have no accountability for their mistakes. Please don't allow your family members be taken advantage by them. Also, they are no longer located on Stella Link. That location closed over a year ago. The new location is 8572 Katy Fwy #109, Houston, TX 77024. Additionally, Onje told me there was not a corporate office, but she gave me a number to file a complaint. Surprise! The number is the exact same phone number listed for this location and all complaints go her. What a class act!