I don't remember how many times I drove by this medical supply store in the corner of Holcombe Blvd…read moreand Almeda Road. I always wanted to stop in but couldn't find the entrance. Just so happened, I was lost with Waze app yesterday. It took me to a wrong entrance to get to VA Medical Center. I had to reorient myself in a nearby parking lot. Before I started the engine, I looked up. And, voila. There it is. I was curiously browsing in the store at first. The store attendant greeted me. I assume he was the owner because he acted so casual and knowledgeable. I was looking for a handy dandy gadget. He quickly retrieved it from the shelf. I was so excited because I just don't have the patience to look for it online. Another pet peeve of mine was to shop online but can't touch it until it's too late. Price was not a factor because I was happy he took care of my need. Then, I bookmarked this store for my next shopping trip. I really want to get know how to be a caregiver. Here's my message to those lowballing reviewers: You can find something cheaper online because those online stores don't care about you after you swipe that charge card. I always support local businesses because they are part of my community.

First of all, call before you come here. Although the hours are posted online, that does not mean…read morethe shop is officially opened. I was in search of a wheelchair and came upon this place on Yelp. I called at 11am on a Saturday and was told by a nice lady that yes they were open but if I arrived and the door was locked, to give her a call so she could open the door for us. I arrived about 30 minutes later and the door was locked. Called the number listed and the nice lady who answered the phone earlier said she would send someone to come open up the shop in a few minutes and to wait there momentarily. Over 20 minutes later and 2 additional phone calls, a man finally arrives at the shop apologizing about not being there and opens up the shop for us. Walking in, the place is a bit cluttered but they have a good selection of wheelchairs and other various medical equipment. The sales person helped us quickly find a lightweight transport wheelchair and let us try it out. There were no prices listed on any equipment in the store so we perused online to get the gist of how much we would be spending. Well, once we agreed on which wheelchair we wanted to buy we asked for the price and was told it was $100 over what we had expected to pay. That really frustrated us and he flat out told us the price was not negotiable but he would take off $20 since we had to wait for him to open up the store. I fully support small businesses but I also would like full transparency and don't enjoy bargaining. This place needs to list their prices and stick with it. Overall, if you're desperate for medical supplies, I'm sure you can find it in this place. But call before you waste your time coming here and also be prepared to spend $$ over typical pricing.

The owner is gruff and rude. They have a no returns policy, so be aware. It will be strictly…read moreenforced the second the transaction goes through. My advice is to avoid this store.

Very helpful, knowledgeable and courteous. It is nice to know that I can rely on their expertise…read moreto care for my parents.

Wonderful medical supply store. Staff are extremely helpful in making recommendations and assisting…read morewith difficult situations.

Always go for additional lengths to fulfill their clients with incredible services and quality…read moresupplies. Keep it up....

Can't say enough great things about Rice Village Medical Supply. My dad is currently on home…read morehospice and had a supply situation develop late Saturday. Rice Village was the only place in town with the supplies and willing to help. You can never underestimate a business willing to go the extra mile for customers and patients which they do! Thanks again for staying after hours to fill an emergency need.

The magnificent Michael did it again! He was so helpful and found what I needed instantly and took…read moreit to the car for me. Thank you.

They have a wide of oxygen concentrators and offer same day delivery. They are priced lower than…read moremost places and customer service is exceptionally good.

Excellent service and very responsive staff. Offer same day delivery even on weekends.read more

do not use this store! Do not use them! I bought a storage bag for my CPAP device, took it home to…read morecheck and see if it fit in my carry-on luggage which it did not. I brought it back to the store to return and they would not return it even though it had never been used! It had not been used!

The black lady was super helpful and informative. The young woman who man's the return desk is…read moreRUDE!!! Treated me like I was bothering her when I returned a rental. I won't go back if she's there.

J Star was great to work with in obtaining my mobility scooter thru insurance. VERY FEW companies…read morewill accept insurance for mobility scooters. This company went above and beyond to assist in getting my scooter covered. It required multiple rounds of acquiring doctor's prescriptions, documentation, reviews, etc. They also worked with me on getting an electric lift for the scooter. I highly recommend J Star if you are needing insurance to cover this purchase.

Helpful Informative works hard to get your insurance thru…read more Jennifier and staff awesome Bryon

they never return the call and put you on hold for ever . stay away from this place ...very…read moreunprofessional on everything..except how to jack up prices!!! trash

If I could give them less than 0 stars I would. My insurance company selected this company to…read moreprovide my cpap supplies. The last 3 deliveries I received under that coverage in 2023 contained the incorrect equipment. I contacted Debra in October to let them know about the problem and requested they switch it out. She asked me to bring the 3 masks and incorrect filters to her and I did. Then I was told she would get it taken care of. Fast forward to May 2024 and SHE STILL HAS NOT remedied the problem. Debra NEVER called to follow up with me. Each phone call or text correspondence was from me inquiring about the status. She kept saying there was a problem at the warehouse or the product design had been changed, but she always ended by saying she would take care of it. Monday, May 16 2024, after exhausting all measures of trying to extend the lifespan of the equipment I already had in use, (i.e. cleaning and re-using hoses, filters, and masks I already had) I went back to the office and spoke with Debra. It was at this time she told me she was still working on it, but she couldn't do anything until she spoke with her manager. In SEVEN WHOLE MONTHS she'd NEVER brought up her manager or the fact that she had to speak with her. I told her if I hadn't heard from her by EOD Tuesday, I would call back up there. Well of course she didn't call, why would she? This time when I called, the manager Onje (I think that is how she pronounced it. When I asked her to spell it, she refused.) answered and let me tell you she is a doozy! If "I refuse to take accountability for my employees, their laziness, and the mistakes they make" was a person, her face would most assuredly be the poster child! We went round and round about the situation and her response was, well give me your new insurance information and I can take care of it. ABSOLUTELY NOT! Why would I give the new information so they could falsely bill them when the issue happened under my previous coverage????? After refusing to handle the issue correctly, she ended up hanging up in my face. Imagine that! They were completely wrong and she was the one with the attitude. She ended up calling back and asking me to calm down. Sweetheart calm went out the window a long time ago. I'm on my way to pick up the items I dropped LAST YEAR and yall don't have to worry about me another moment! This place is a complete scam and the workers have no accountability for their mistakes. Please don't allow your family members be taken advantage by them. Also, they are no longer located on Stella Link. That location closed over a year ago. The new location is 8572 Katy Fwy #109, Houston, TX 77024. Additionally, Onje told me there was not a corporate office, but she gave me a number to file a complaint. Surprise! The number is the exact same phone number listed for this location and all complaints go her. What a class act!