Friday March 21, 2026 we got a flyer after 6:00 pm by the Roof Guys who were hired by Evolve to replace the roofs in Country Woods Orem. The flyer said we had to give them access to our patio to dump debris and that they are not responsible for any damage in our patio. This made us nervous. We tried to contact Evolve but their offices were closed. we were able to contact Collin and he said he would contact Tommy Deaver. We texted the roof guys and were very clear we don't authorize them to dump garbage in our patio or debris and they would be responsible for the damage. They replied they would do their best to not dump garbage. We believer this. Monday morning, March 24, 2025, the roof guys were throwing debris, pieces of roof, nails on our patio. I went outside and saw a man on the edge of the roof kneeling down pushing the debris onto our patio With his hand. I think this is easier for them because they plan on cleaning afterwards. However, I have flower beds, patio furniture and cushions, ikea umbrella, etc that can be damaged and I prefer they don't dump garbage on my patio. I became very angry and yelled at the roof workers to be careful because next time I would call the police for dropping garbage on my patio. They said they would be careful. I believed them. I called Evolve and send email with pictures of garbage on my patio to Brittany to hoa@evolveut.com but received no answer to my emails. Brittany tried to call me later but I was busy and didn't reply. After the Roof Guys left that Monday, I checked my patio and found garbage bags have been thrown and this made more angry because I already talked to the roof guys in person. I called Brittany but now the office was closed and I left a very angry message with swear words. Today, Tuesday March 25, 2025, the Roof Guys showed up again on my roof and I told them again to not dump more garbage on my patio. they said they would be careful AGAIN. I was able to talk to Brittany on the phone today and I apologized about the angry message, she was nice and polite, and said She didn't receive my email or pictures. She said hoa@evolveut.com was the email for Carlos, not her. She email me from Brittany@evolveut.com and said we can email her there. BRITTANY SAID she will contact The Roof Guys and make sure they stop throwing garbage on our patio. We ended the call and I talked to my husband who was also very frustrated and was upset about the bad communication all this time and had some complaints for the HOA board. My husband called Brittany a few moments later and asked for the HOA board contact information. She wanted to email this to him but he said he preferred she gave the info to him over the phone. Brittany asked what the complain was about and my husband replied he doesn't have to tell her about it. He insisted she gives him the information but she transfered him without his agreement to Tommy Deaver phone line, but Tommy Deaver is not on the HOA board??? Tommy Deaver didn't reply the call. My husband called Brittany again but this time she did not answer the call. A few moments later Tommy Deaver showed up on our door and we had a long conversation. In the end he seemed to empathize with our concerns and said he would talk to THE ROOF GUYS to make sure they stop dumping garbage on our patio. He said he would send my husband the HOA board contact information. While we were talking to Tommy Deaver, Brittany sent us an email saying Evolve did all in their power to solve the issue, and to contact hoa@evolveut.com in the future. This is confusing since she said she did not receive our emails when we sent them to this address before and gave us the address Brittany@evolveut.com, now she says to send it to hoa@evolveut.com that belongs to Carlos, who is not on the HOA board either. when The ROOF guys left today, March 25, I went to check my patio and AGAIN found more garbage, more pieces of roof, more nails, etc..there are nails on top of our Ikea umbrella and on the area where our air conditioning system is located. We sent an email to Brittany and Tommy Deaver and everyone else with pictures to brittany@evolveut.com. it's March 26, 2025 after 12:23 am and we still have not received the HOA board contact information from Brittany or Tommy Deaver. so far we have talked to THE ROOF GUYS, COLLIN, CARLOS, TOMMY DEAVER AND BRITTANY, BUT GARBAGE IS STILL BEING DUMPED ON OUR PATIO For past two days. read more

Evolve Real Estate - Property Management Near Me - Springville, Utah

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I consider myself a fair person. If I agree to pay something, I do. If I damage something, I have no problem paying for it. However, Evolve is attempting to charge us $532.98 after moving out when we left the apartment in better condition than it was given to us in! The only valid charge on their bill was for the carpet cleaning, everything else is not. See the many photos I have attached of the apartment when we moved in and the pictures they have sent us of the apartment now. For example, when we left, we replaced the lightbulbs and the air filter. Then, they try and charge us $75 for "replacing air filter and a light bulb". In their walkthrough inspection that they sent us you can see all of the lightbulbs are working perfectly fine. They say the "cabinets are dirty", a few of them are stained, and they were like that when we moved in (as seen in the pictures). They charged us $75 for "patching paint" when we did not damage any paint, and the pictures they have as damaged areas were damaged when we arrived. We took lots of pictures when we moved in just to cover our bases, and I am glad we did. You can see in these pictures that they are charging us for things that were clearly not from us. They charged us $222 for "cleaning" when we left it clean. In the pictures they sent us, things are clean as well, nothing worthy of being charged for. Their notes say things like "Bathroom: Needs to be cleaned. Burnt out bulb in the ceiling needs to be replaced wash walls baseboard and floor". I have attached the images of the bathroom that they sent us in their 'inspection'. Not only is it clean, but there is no burned lightbulb either (which we were charged $75 for). We have more than enough documentation to show that the charges are not justified and we will be taking it to small claims court if needed. As I mentioned, I have no problem paying fair charges, for example the carpet cleaning. However, they are trying to charge us $400 on top of that for things that we did not do. Oh, and on top of the whole security deposit, they are also impossible to get in contact with. Our property manager would never respond and when the dryer stopped working it took them 3 1/2 weeks to finally get someone out to fix it. read more

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A one star rating is to good for this place. To start things off, customer service is a joke, I get we live in an age where human contact is at an all time low for many reasons but I have not once for the year I lived there ever met or talked with real voices to someone from Evolve. Ok they were in another city, how about trying to get ahold of someone from the place, a nightmare. I once got locked out of my apartment because they don't give you a key to your apartment, at least the one I'm in, no its a key pad. The battery died and when I called no one answered the phone. Finally after about an hour and half or two I reached someone with a text message and their answer was "I don't even know if we have a key" true story. Now I'm moved out and I get security deposit statement, not only will I not being getting my deposit back but they want to charge me on top of that. The amount they charge for move out is plain and simple robbery. Charged me for a pet treatment even though I did in fact not have a pet. When you ask them about it they will just say we don't make up the prices. It was like pulling teeth to get them to send me an itemized report of what was done. Finally they do it after telling me "we didn't even add in our fee for calling the vendor to come out to the unit but it's something we do". I won't get into the charges but just know they did stuff that didn't even need to be fixed. In closing, if you are looking for a place that is run by Evolve, don't do it. horrible customer service and they will take every penny they can from you at the end and if you ever need something from them, good luck. read more

This is an update to my previous review. After negotiating with the management at this company, I was able to get them to agree to terms on returning most of my son's money to him after he had to exit his lease early. Buyer Beware in the state of Utah on signing leases with this or any company. They have the Utah State law behind them and they have very little or no desire to negotiate with unfortunate folks in a bad situation. Do not sign a lease with them unless you are sure that is the direction you want to go. They will have no mercy and you will have to twist arms to get any reasonable resolution. Not to mention they are not customer service oriented and are rude. read more

Worst property management ever. They don't know what they're doing and are not helpful at all, and actually are pretty rude as well. read more

We love this company they have been so helpful with renting our units!!! They have been so responsive with any issues we have had with our property's. read more

If I could give zero stars I would. This company is a joke they are not honest people. Their staff is ALWAYS changing and never seem to know what's going on. I lived at one of their properties for years and when my apartment flooded due to the apartment above mine, it took months of me bothering them to finally get my bedroom and bathroom fixed so I could actually use it, even then the quality was terrible the workers got paint and plaster everywhere and didn't bother to clean it up. I have had my air conditioning and heater break and it took days to have anyone come out. One random day I had an email notifying me I owed them a year's worth of late charges which was a complete mistake, I contacted their office and the girl told me "that's what I owe" she didn't even bother to look into it. Turns out there was some computer glitch that charged everyone and the property management failed to inform anyone. I could go on and on about the things that have been broken since I moved in and were never fixed. I'm not the only ex tenant with this opinion. Marney is the most unprofessional and unpleasant person I have come across, she is very misleading and has no idea what she's doing. Everything about this company is unorganized. If you expect to actually see property management on the property doing their job well I have news for you, they never actually go to any properties north of Springville. If I could give some advice, it would be, don't rent from these people. Spend your hard earned money elsewhere. read more