The wait for my ankle braces was too long, so I purchased them myself online and cancelled my…read morepickup appointment. Yesterday I got a text to confirm my appointment, which I never called to reschedule, the clinic rescheduled it without ever even speaking to me. I tried to cancel it via text which didn't work. I called the clinic and was advised that since it's a pickup appointment, they can't cancel it and i have to speak to the clinic directly. I was transferred to a number that went straight to voicemail. I called back to ask how I cancel the appointment if they didn't answer. I was advised that since i left a voicemail it "should be fine" and "it should be cancelled" no reassurance or confirmation that my appointment, that I didn't even make, is cancelled. Their cancellation process is extremely difficult since text nor speaking to the office seems to be effective.

Gone there for years, quality workmanship. Very nice staff. Always went to Henderson office, drove…read moreto Summerlin office because they are great to work with.

I and prepared to have my new knee replacement coming soon…read more Doctors and attendance also are kind and attentive while answering all my questions patiently. This service provides a great communication through emails and texts so not to have to phone the office for questions and concerns.

While on an employer's insurance I had wonderful care from Dr. Hoer ten years ago for shoulder and…read moreknee issues. When my kids had sports injuries, he was excellent in all facets of their care. However, now that I am a senior with a medicare advantage plan, and the Orthopaedic Institute is a listed provider, I was denied services. I had a hand/wrist fracture, and when I called, the receptionist said that they didn't have a hand doctor in their practice. I was rather shocked to hear that when hand and wrist injuries are common. So if what she said was true, then don't bother calling them for help with hand/wrist problems. And if it's not true, then shame on their office for refusing service.

NOTE, if you are trying to find this place on the building it is the actual spelling of the acronym…read more"Precision Orthotics & Prosthetics." It is called POP Prosthetics and on paper the POP logo is big so when I was looking for the location I was literally looking for the word POP. Don't do what I did! I was referred to POP by my doctor to obtain a hand brace. I was a bit confused because I thought it would be a regular store where you just walk in and pick up a brace, but when I arrived they had me check in, full out paperwork, obtained my driver's license and insurance. Similar to a doctor visit. I had a few questions, but the person at the front mentioned it was only her second day working so I said, "no problem, we can learn and find out together." They processed my insurance and gave me an option to bill my insurance to meet my deductible or pay for it without billing my insurance which would've been cheaper. Honestly, I thought was a bit weird, but I chose to bill my insurance. After that, they called my name and walked me into a room. The girl asked me a few questions then obtained my hand brace. She showed me how to try it on then I was on my way. One suggestion: you should notify the patient upon arrive the process to obtain the brace. I wasn't expecting to spend 40 minutes in there and I didn't know it would've been similar to a doctor's visit. The 3 girls in the front were super nice and friendly. The one that obtained my brace even offered me water while I was waiting. I'm not sure how they compare to other places or the cause of the not so positive reviews, but I've never had to shop for a brace before, but overall the experience was a positive one.

ROM Edema Center listed this place as one of the places that could order the compression stockings…read moreI needed. Last winter I took my prescription in and had it filled just fine although I finally called about six weeks later asking what was the status of my order because I really needed these!!! Some other item hadn't come in and they were just waiting until everything came in until calling me. I said I would come get what was in and I was given an appointment. When I arrived I was told that I didn't have an appointment. Evidently the person hadn't put it into the computer and it wasn't until i pulled out my phone and proved that I had received a phone call that I was believed and given the courtesy of a customer with an appointment. As it turned out I didn't even need the missing item that hadn't come in. I was entitled to a refill of my compression stockings after six months. When I called about that, the words were barely out of my mouth when the person on the other end of the phone and even others in the office with him started yelling No! We don't handle compression stockings anymore! We were inundated with hundreds and we don't have staff for that and we are done with THAT!!!! I told them that I just wanted to order a refill but they were NOT HAVING IT!!! I said Where am I supposed to go to get these? because I had called quite a few local shops and I was told no when I told them the brand I had been prescribed. They said call Hanger and rattled off the phone number. I called Hanger and got an appointment three weeks out and it was clear across town. Even though I had told Hanger my refill situation upfront, the day before my appointment they told me I would need a new prescription and they even tried telling me that I would need to get doctors notes (BS!!)!!! These local businesses are worthless!! I found an online store that took care of everything!!! Luna Medical!!!

Dr. Fatkin & staff are absolutely fantastic. I was sooooo beyond nervous for ingrown toenail…read moreremoval , I need them done on both big toes. I've put it off for years and endured endless pain. I finally caved and went in. Both Dr. Fatkin and his assistant (Brittany) were so reassuring and gentle. I legitimately did not even feel the needles, 1/10 pain scale. I am actually excited to go in and get my next one done - thank you Dr & staff!

Dr Fatkin is amazing, caring doctor. He takes the time to give each patient the individualized,…read morecustom care they need. The staff is all wonderful and knows theirs patients by name. He has helped my elderly relatives with their foot, ankle, and toe nail issues. He teats them with patience, kindness, and gentleness. Highly recommend him!

In reading some of the reviews prior to mine, none of the employees that I had a problem with are…read morementioned, so let me express my issues. I'm a retired medical professional, 28 years to be exact, and I was trained like every medical person should be. Patient care, professionalism, kindness, and actual knowledge of your job! I had to get my own authorization number for my brace, from our insurance! ANITA is rude, unprofessional, loud talking a senior citizen in pain, everything that an employee dealing with people's pain, and discomfort should NOT BE! All this, because ANITA stated authorization was pending, and it wasn't! I gave the authorization number to her, so they'd release my brace, for my surgery tomorrow, otherwise, it would probably be canceled I must say that Santino was wonderful, knowledgeable, kind, and patient. I commend him on doing a great job!

Greeted by the front staff as soon as I signed in. I was a bit early but surprised My wait time was…read moreonly a few minutes. Taken back by a young gentleman who was very friendly and knowledgeable about what I needed ordered by my dr. It took multiple attempts to get my brace to fit just right, but he was very patient and wanted to make sure it fit just right and I was not uncomfortable in it. He made sure to remind me to come back if I had any issues or problems. When fitting was over I went to checkout and she explained my bill and was absolutely one of the sweetest people I have ever met. The entire staff that I encountered were all very helpful, supportive and friendly. Would definitely recommend this business.

Not going to lie but when I got the prescription for my upcoming vein surgeries, I didn't think too…read moremuch of going to one of the places on the list and I figured I'd take care of it closer to the time of the surgery (February, but I got the script in September). Well, I may have taken too much time, because it turns out, you actually have to be fitted with things and measured and make appointments to see people at orthotics and prosthetics places. We chose to come to Brace It first because my doctors office said it was the best for insurances. We walked in on a Friday around 330pm and the very nice person at the check in desk let us know that they in fact do not take my insurance and we'd have to pay cash. We left and started calling the other places on the list. Some answered, some didn't, and the ones that took my insurance were not available until after my surgeries would have started. We decided to just pay cash because I needed my equipment. Honestly, I thought the pricing was fair, even close to what I'd expect to pay out of pocket even if my insurance was used. We waited in the office for approximately 5 minutes before we were called back for the fittings. The person helping us was so kind and thoughtful and gave us really great advice for post surgery usage. He made sure to make sure I was confident and wanted to answer any questions I had. He gave us his card and told us we could call anytime if we had any questions we didn't think of at the time. While we were checking out, the person at this desk was also so super kind and helpful and told us to really not feel a way about calling if we had any questions. The customer service here is amazing and I really appreciate that they take walk-ins and are so quick with everything. If you want to come in as a walk-in though, I would call for hours. I'm pretty sure the door said they don't take walk-ins on Wednesdays and they last walk in is at 4pm every other day they are open. Also, the place is very clean and organized. So extra check marks there!

The front desk check in lady dismissive and rude, she didn't even want to help us just shut us down…read morequick after every word we tried to say. You can tell she hates her job.

Small office with only 5 chairs they have appointments and walk ins that come through out the day…read more Wait times for walk ins take longer than expected, recommend making an appointment. Filed out paper work, make sure you bring insurance and license that's handy to make the check in process much faster. Overall, from the first appointment to the last one to pick up shoes was great. Customer service was excellent!

My initial appointment took a little longer than I expected, but once I got to the back, my…read moredaughter was taken care of. We were able to place an order for her shoes. They called us within a week I believe and scheduled an appointment to come in for the fitting once we got the fitting the shoes were great. Overall great customer service. Everyone was helpful and polite, friendly and professional. They have several different types of care here anything that you need for prosthetics they help you!

After months of frustration with another provider, finding Dr. Sibel's office has been a turning…read morepoint for me. At my very first appointment, Dr. Sibel gave me something I hadn't gotten before--an actual diagnosis. That alone made a huge difference and finally gave me some clarity. He is quick with the appointments and very direct but has come back when I have questions. I especially want to recognize Jamie, the office manager. She has truly gone above and beyond. She takes the time to clearly explain everything including the reasoning behind the doctor's plan, which I really appreciate. She is warm, friendly, and professional, and you can tell she genuinely cares. After everything I've been through, it means a lot to be treated with both competence and compassion. I'm very grateful for this office and the care I've received.

We had an appointment at orthopedic foot & ankle institute in Henderson today with Dr. Priya…read moresamant we were so excited we even got there an hour early. Upon checking in the receptionist Jeanette had a really bad attitude to my husband and myself. We we're highly recommended to see Dr. Priya from a Dr. We've seen for about 50 years from Scottsdale. Its the responsibility of the receptionist to make it easy to check in and have a good attitude as we had many medical clinics in the Phoenix metropolitan area for years. We cancelled our appointment. If dr. Priya wants to contact us we would love to see her. Judy Singer ​​​ Allen Singer

This office is located in the CVS shopping center and is best accessed off of Green Valley Parkway…read morejust east of Horizon Ridge Parkway. The office is called Henderson vision care where 3 Optometrists work together. We see Quintona and he is awesome, but we haven't used any of the other doctors. He is so patient with the kids and answers all their questions. We have been with Quinton since he was at the old location on Pecos and this location has more space. Our family has been seeing him for over 12 years. Appointments are quick and easy! They have a great website where you can print and fill out paperwork ahead of time. We use VSP eye insurance so we know they accept that. They also have a selection of glasses and frames to take care of any prescriptions you may want to use.

OVER 20 YEARS as my "eye guy" and I'm EXTREMELY detail oriented. Spencer Quinton IS that good. In…read moresome ways, I think he's even better than a top ophthalmologist in Nevada because he sees things about my vision the eye surgeon missed and he ALWAYS gives me all the time I need (no rushing me in & out like too many doctors). All his office testing equipment is also the "latest & greatest"

She has no personality nor does she show concern for her customers. She does not want to work with…read moreIns. Her work is not that good. Every time I have had to have her clean my eye she has left wax on it and I have to go back. I'm hearing other things from others that will not go back. Sorry

My daughter is 8 years old and was born with Microphthalmia in her right eye. Janet was absolutely…read moreamazing ever since the first phone call! My daughter has had a scleral shell since she was five years old and has always feared removing of her shell etc. Janet was so patient with my daughter and by the second visit my daughter was totally okay with Janet assisting with her shell with removing and putting it back in. She was even able to get an eye impression whereas others elsewhere were not able to. Janet is so sweet and very professional and made my daughter feel so comfortable. Her assistant was even amazing and helped reassure my daughter she was in good hands. I'm honestly truly glad we found Prosthetics Advancement Lab! Janet Is so precise with her work and my daughter's new scleral shell looks absolutely amazing! Very very impressed with her work! Highly recommend!