In reading some of the reviews prior to mine, none of the employees that I had a problem with are…read morementioned, so let me express my issues. I'm a retired medical professional, 28 years to be exact, and I was trained like every medical person should be. Patient care, professionalism, kindness, and actual knowledge of your job! I had to get my own authorization number for my brace, from our insurance! ANITA is rude, unprofessional, loud talking a senior citizen in pain, everything that an employee dealing with people's pain, and discomfort should NOT BE! All this, because ANITA stated authorization was pending, and it wasn't! I gave the authorization number to her, so they'd release my brace, for my surgery tomorrow, otherwise, it would probably be canceled I must say that Santino was wonderful, knowledgeable, kind, and patient. I commend him on doing a great job!

Greeted by the front staff as soon as I signed in. I was a bit early but surprised My wait time was…read moreonly a few minutes. Taken back by a young gentleman who was very friendly and knowledgeable about what I needed ordered by my dr. It took multiple attempts to get my brace to fit just right, but he was very patient and wanted to make sure it fit just right and I was not uncomfortable in it. He made sure to remind me to come back if I had any issues or problems. When fitting was over I went to checkout and she explained my bill and was absolutely one of the sweetest people I have ever met. The entire staff that I encountered were all very helpful, supportive and friendly. Would definitely recommend this business.

Small office with only 5 chairs they have appointments and walk ins that come through out the day…read more Wait times for walk ins take longer than expected, recommend making an appointment. Filed out paper work, make sure you bring insurance and license that's handy to make the check in process much faster. Overall, from the first appointment to the last one to pick up shoes was great. Customer service was excellent!

My initial appointment took a little longer than I expected, but once I got to the back, my…read moredaughter was taken care of. We were able to place an order for her shoes. They called us within a week I believe and scheduled an appointment to come in for the fitting once we got the fitting the shoes were great. Overall great customer service. Everyone was helpful and polite, friendly and professional. They have several different types of care here anything that you need for prosthetics they help you!

Not going to lie but when I got the prescription for my upcoming vein surgeries, I didn't think too…read moremuch of going to one of the places on the list and I figured I'd take care of it closer to the time of the surgery (February, but I got the script in September). Well, I may have taken too much time, because it turns out, you actually have to be fitted with things and measured and make appointments to see people at orthotics and prosthetics places. We chose to come to Brace It first because my doctors office said it was the best for insurances. We walked in on a Friday around 330pm and the very nice person at the check in desk let us know that they in fact do not take my insurance and we'd have to pay cash. We left and started calling the other places on the list. Some answered, some didn't, and the ones that took my insurance were not available until after my surgeries would have started. We decided to just pay cash because I needed my equipment. Honestly, I thought the pricing was fair, even close to what I'd expect to pay out of pocket even if my insurance was used. We waited in the office for approximately 5 minutes before we were called back for the fittings. The person helping us was so kind and thoughtful and gave us really great advice for post surgery usage. He made sure to make sure I was confident and wanted to answer any questions I had. He gave us his card and told us we could call anytime if we had any questions we didn't think of at the time. While we were checking out, the person at this desk was also so super kind and helpful and told us to really not feel a way about calling if we had any questions. The customer service here is amazing and I really appreciate that they take walk-ins and are so quick with everything. If you want to come in as a walk-in though, I would call for hours. I'm pretty sure the door said they don't take walk-ins on Wednesdays and they last walk in is at 4pm every other day they are open. Also, the place is very clean and organized. So extra check marks there!

Wonderful professional friendly Prince helped me and…read morePaulette Easy to find gps Cool and comfortable

My doctor recommended I get orthotics for a foot issue I was having and referred me to POP…read moreProsthetics. Getting an appointment was really easy. I called and initially got a voicemail, which I was unsure about at first since sometimes voicemails go unanswered, but an employee called me back the next morning. The employee that called me was friendly and efficient and got me an appointment the following week. My appointment consisted of checking in, filling out paperwork, and meeting with a prosthetic and orthotic specialist who used some cutting edge technology to assess my issue and get me fitted for orthotics within just a few minutes. I didn't have to step on a mold or anything as they use 3D technology, which is SO neat. I asked a lot of questions and was met with thorough answers. I even asked if I could pick up and touch a prosthetic leg that looked very cool and robotic and the employee was happy to let me pick it up and told me more about it. Very nice. All in all, I like this place a lot. I am fighting with my insurance currently because they said they would cover part of my orthotics, but they are making me jump through hoops. POP didn`t really want to deal with the insurance and didn`t think they would cover them at all. I cannot really blame them for that. I did need some additional paperwork for insurance purposes and I called and again, received a call back and picked up the paperwork at the office no problem. All in all a good experience.

While sitting in the waiting room I overheard other customers complaining, That should have been…read moremy first clue. If you call you are hold forever before you even speak to someone. When you finally get to talk to someone and they promise you a call back it never happens. When you leave voice mail they don't return it. There are other options out there so avoid this place if you can!

Jeremy, Michelle, and the whole staff here are just the best! I have been to a few prosthetic…read moreoffices, but none compare to this place. Jeremy and his staff are so friendly, professional, and accommodating. I would recommend them to anyone and everyone.

Dr. Warner by far is the most outstanding experience you could have - from the office to the staff,…read morehe is extremely knowledgeable and has the absolute best product on the market. I strongly recommend him for all your ortho needs.

Mitch and his team are incredible. I have a neuromuscular condition that causes foot drop and…read moreweakness of my lower legs. In the last few years, I have become so weak that I have begun to use a cane and plastic AFOs that keep my ankles in a rigid position. At first, the plastic AFOs seemed to help but I quickly realized that it was akin to putting a band aid on a arterial bleed. I began to scour the internet in search of any cutting edge research or devices for CMT. I discovered www.ordesignslv.com, which had a video testimony from a woman with CMT. She is seen walking with the typical foot drop before the fitting and walking quite fast and running afterward. I was shocked and amazed when I watched the video. I never thought that walking or running would be possible. Fast forward to my appointment-I was the only patient in the office, and I felt that Mitch was a master cobbler. From the first day, he understood every nuance of my condition and knew exactly how to correct my posture and gait through the braces. The first time I wore the braces, he instructed me to stand in one spot for five minutes and I did it! I didn't have to think about leaning against a wall or using a chair to keep my balance. When you lean forward, the energy from your body transfers to the brace and can be used in movement or posture control. The design of the braces relies on return of energy, something you cannot get from plastic AFOs. In my opinion, Mr. Warner is a genius! I can't thank him enough for giving me back my life and freedom.

This company has a very weak and unprofessional team. They do not have the proper skills to make…read moreprosthetic legs. I do not recommend this company.

What Life Savers!! I broke my 5th metatarsal on my left foot. Advanced Prosthetics & Orthotics got…read moreme on the road to a recovery. Nathan helped fit me into their busy schedule the same day. Aliyah traversed the complication that is health insurance and Tony, the Big Teddy Bear, was gentle, patient and empathetic to my new, albite temporary, situation. Fitted with a foot boot, I'm able to keep working while healing. Thank you, thank you. I appreciate all three of you!

Children's Orthotics and Prosthetics has such a nice office and kind, competent staff that you…read moreworry there might be a scam going on somewhere. But no, they really are just that amazing of a business and team! From complimentary coffee, water, snacks, and stickers in the front office, to the huge variety of patterns available on their helmets and casts, I couldn't be more impressed. That said, everyone we spoke with was also just so sweet, knowledgable, and seemed to deeply care about doing things right. Our other son also LOVED the kids decor and toys available in the rooms for him to play with. It's like they literally thought of every possible way to cultivate the best experience for their customers. I quite literally have no constructive feedback. Our experience was nothing other than beyond awesome. We ended up getting a reshaping helmet for our youngest son in the Carbon Plus print, which aligns well with my husband's custom carbon auto part business. It feels fun, if nothing else, to stay on brand with our family. Children's Orthotics and Prosthetics allowed for this!

This is such a friendly place with a super friendly staff. Today we stopped by and the front desk…read morewas super helpful we really appreciate that highly recommended this office