Great therapists and staff. Lauren is great. Very helpful with targeted exercises. Hope I don't…read moreneed more PT, but if I do I will be back!

I'm old and have had my fair share of health issues, and have been helped by some excellent…read morephysical therapists. But not here. I was seen by an an intern for my first appointment who said she would do the intake. Ok, it's good for people to learn, and she had been there all of 6 or 7 weeks. But Lauren, the PT, never did come in, and when she did at the very end, it was to commandeer the computer since hers wasn't working, as we just stood there. Lauren gave a snarky reply to a legitimate question and I couldn't get out of there fast enough. I hope she was just having a bad day and doesn't make a habit out of it, but I won't be going back to find out. My fabulous neurosurgeon had this place on a list of recommended providers, but not anymore.

You need a receptionist to answer the phone. My insurance called needing a tax id and no one…read moreanswered the phone. Or get a headset to be able to be mobile and answer the phone.

The folks at Benicia Bay physical therapy have been incredible! They're always always cheerful,…read morethey have let me reschedule a bunch of times when I unexpectedly had to be out of town and then my time away was extended - - and they're so conveniently located in my town. The work is very good and every team member is very empathetic - - they always check on you as you proceed to make sure everything is working the way it should and you're not doing something that could cause you pain or more damage - - this is my very first PT experience, and I think this is where I'm gonna stay! 10 stars each for Shivani and for Robyn!

I have been receiving care at this facility since the beginning of February. I cannot tell you how…read moremuch I love this place. There is such a good vibe when you walk in. The receptionist is super cool. The physical therapist are awesome and the assistance to the physical therapists are so friendly and engaging. I never want my sessions to end. Businesses need to take a lesson from how this establishment is run. Everybody is happy accommodating and very down to earth. I highly recommend the Bay Area Physical Therapy to anybody in need of recovery and a safe place to get it done. I'm gonna be so sad when my sessions end. These ladies feel like family to me and I actually wish we could be friends outside of PT. That's how much I love this place!!!

I was able to schedule an ultrasound appointment, only a couple weeks out, without a referral. Even…read moreso, it was covered by my PPO. Lauren found several things that were invaluable and jumpstarted my physical therapy with two of her experienced therapists, Gary and Megan.

Always welcoming and friendly. Dr. McConnell is excellent and so are the massage therapists.read more

At the risk of sounding hyperbolic, Dr:McConnell is the finest chiropractor and, in fact,…read moremusculoskeletal clinician, I have ever met (and I seen several over the years who were very good as well). She listened well (great people skills) then joined with me (rather than planned for me) )in developing the most appropriate treatment for the problems, sharing that she had one of them herself. In short, I arrived feeling in despair and left feeling hopeful. Couldn't ask for more.

I started going to Mt. Diablo Sport and Spine because I've been ramping up my CrossFit training and…read morewanted to improve my overhead strength and mobility, which had always been a weak point despite trying things like massage and random tips online without much consistency or progress. Dr. Mike helped me pinpoint exactly what was limiting me and built a simple, targeted plan that actually fit into my existing training, and now overhead work no longer feels tight or painful--I'm moving better, feeling stronger, and even PR'd my jerk by 20 lbs thanks to a much better receiving position. He's also been great at helping me manage smaller issues along the way and really listens, making adjustments that work for my goals; working with him feels like having a real coach and medical expert in my corner, and I'd recommend him to anyone--athlete or not--who wants to fix the root cause instead of just chasing symptoms.

I injured my shoulder during a high-rep toes-to-bar workout and initially thought it was just a…read morepulled muscle. I rested, scaled back, and even tried a few massages, but after a month with no improvement, I knew I needed something more. I decided to give Dr. Mike a shot since he's part of our CrossFit community and has a great reputation at the gym. Being a former coach, he truly understands the movements we do and the intensity we train at. That made a huge difference. I also shared that I'm a busy mom and don't have a lot of extra time for long rehab routines, and he completely got it. He gave me simple, effective exercises I could realistically stick to, while actively working on rehabbing my shoulder. What I appreciated most is that he didn't just tell me to stop or "take it easy." He understood my goals and helped me keep moving forward safely without feeling like I was losing progress. Now my shoulder is completely healed. At my worst, I couldn't even lift my arm to shoulder height--now I'm back to doing everything in CrossFit, and honestly feel stronger than before. He didn't just fix the injury--he helped me build a better foundation so I can avoid this happening again. Highly recommend!

My 97 year old Mother spent the last 3 weeks here recovering from severe hydration which caused her…read morefall. She was here 2 years ago. We were happy with the care she received, that's why we brought her back again. First of all, it's a very clean facility, small and personal, but most of all great staff. The nurses my Mom had were professional & helpful. The CNA's were amazing. The ones I will mention were the very best. Mario, Smile, Rain, and one special CNA on swing shift named Michelle. Jessica on the weekends was also an excellent help with my Mom, Nursing director Teri was extremely helpful, always available to help. Vanessa social worker was also fantastic at assisting with so much. The physical therapists & occupational therapists were also great. I hope my Mom never has to go back, but if she ever did, Legacy would surely be our number 1 pick. Much love & thanks to the staff. We are forever grateful for their kind & wonderful care of our Mother. Thank you so much!

Horrible communication and lacking in patient care. I would…read morecome to see my mother after lunch to find that she didn't have her hearing aid in her ear and her dentures were still in the case. which had dirty water in it. I had to complain to severl people before anyone would do anything about the moldy water they were storing her dentures in. Very few people here care. Good luck trying to get someone on the phone "They're in a meeting and will call you back as soon as it's over" was the standare lie I was told. There was no set level of care at which my mother would be released so as long as they could bill for her she was stuck in a hostage situation. My mother's health declined horribly while here, she lost a lot of weight and she died a month after they FINALLY agreed to release her.

I've held off on posting this review for a long time and tried to move forward, but my experience…read morestill bothers me so much that I have to warn others to avoid this place at all costs. First, the receptionist needs additional customer service training. She came across as unprofessional and rude for all of my visits. Multiple times I waited for her to finish a person call, texting or scrolling on her cellphone before being helped. This was annoying, but not what I take issue with. My therapist, Prajakta, saw me for about a month before going away on sabbatical. (This is the only good thing about this place imo, that they let their employees take the time they need to recharge). However, while she was away I had a new therapist for every single visit, with only one therapist seeing me on two separate occasions. This didn't also didn't bother me either. When Prajakta returned, I had been about a month in recovery from surgery for the problem I was visiting their facility for. I explained I was scheduled for another procedure that scheduled for the following week and the doctor recommended I continue therapy. Prajakta, after visiting with me just the one time since returning from her sabbatical told me that I was all better and didn't need to schedule any further appointments, even with the info I just shared with her about having another procedure scheduled. This place does not care about their patients. They do not care if you still have visits approved through insurance. They do not care about Doctors recommendations/orders. And sadly they do not care if they have helped you or not. So that was my experience and I hope this helps anyone thinking of using this facility to maybe look elsewhere.

what a lovely therapy clinic. they have a small location here in Concord, but i also noted they are…read morelocal to Pleasanton and Walnut Creek i take my mother for her appointments, and the therapist(s) help out with her therapy, mostly for her arthritis. their staff always offers the best customer service with a smile on their faces. shoutout to Dr. Anita (sorry if i butchered it), who always takes care of us and keeps us updated with our progress inside, you will be greeted by receptionist, and the inside decor shows the staff, their commitments and the needed documentation you need for your visits the care quality is the best, the inside ambiance is neat, and we feel in good hands when we visit: we feel like we back on track with things

Everyone I encountered here was lovely. My PT was Jenna Mitchell. Super smart, talented, caring,…read moreand personable.

The people here at front desk are incompetent just like the rest of John Muir. No wonder your…read morereviews are garbage.

Went to see Josiah for physical therapy of multiple problem areas. He is the best PT's that I've…read moreever seen, out of the 4-5 that I've visited over past 25 years. Highly recommended, great listener and easy to work with.

Dr. Anderson has the greatest bedside manner. My boss has cerebral palsy, and he took the time to…read moreresearch the condition to better accommodate her and effectively treat her. He also collaborated with my boss' massage therapist so they could coordinate with her treatment. He truly cares about his patients and gets to know them. Dr. A is one of the more rare health care specialists who genuinely seems interested in his patients' lives. I enjoy going to his sessions with my boss because he is so nice to talk to. I would recommend him to any person of any age or ability. The clinic starts to feel like a little family when you know the other therapists and secretary. Incredible medical performance with the added bonus of great conversation? Can't be beat.