Great service and we're able to get my new system in fast. They also will follow up if anything is…read moreincorrect.

We recently bought a new home, and with it came a Heat Pump which we have never had before. Cody…read morewas able to answer all of our questions about the heat pump, basic maintenance tasks we should be doing, and what needed to happen. He was extremely patient with our questions and was able to explain everything we asked about our system. I'll absolutely have them back next year.

Big shoutout to Fletcher Plumbing & Heating owner and staff. The owner came to my home and provided…read morefantastic professional service; he fixed my heating system, took the time to explain what the issue was and they gave us a more than a fair price and came through in a time of need of a major crisis. I highly recommend their services! They are the Best Plumbing & Heating & AC company in the State of Delaware!

About 5 Years ago, Fletcher selected and installed a new central AC system for my home. There have…read morebeen numerous costly repairs since - even with a 10 year warranty (which does not cover much). Latest issue was a bad coil needing replacement - $1600+. I was required to pay a 50/% deposit the first week of September. It is now the first week of November and I still do not have the new part! There have been numerous excuses and unkept promises for status calls, most recently from Fletcher owner. BTW other smaller household plumbing issues have required return visits to properly resolve.

Heater went out on a cold day off hours so i started calling around for a heater repair co. Tried…read morecalling the more recognizable names - nobody picked up. I then decided to try summit which was in Townsend. A man picked up immediately and said he had a few calls ahead of me but he would take a look. I received a call immediately. Great people - great customer service!

From the owner: Our team provides residential and small-scale commercial services for various HVAC systems. Count…read moreon our experience working on boilers, water heaters, air ducts, generators, furnaces and air conditioning units. No matter what your problem is, we'll troubleshoot the issue and offer a dependable resolution. Don't settle for less than you deserve. Choose our local HVAC contractors for the services you need.

Josh came out and did a diagnostic for my residential system that was not providing cool…read more He went above and beyond to let me know what the issue was. He also looked at the existing supply/return trunks, registers, calculated sq footage, air handler, ect. to evaluate that my system was loosing cfm which translates to less efficiency and higher heating and cooling costs. He produced estimates with multiple options and clear cut solutions to rectify the issues. Josh and his team are professional and honest. Josh is also is one of the few HVAC pros that, if services are used, put the diagnostic fee towards the work order adding additional value. Thanks Bob

I received an estimate from Josh M., AirAdviserDE.com, for installation of a ductless mini-split…read moreunit. Josh is a thoughtful, experienced, professional. He has researched alternative models and provided the reasons he goes with the brands he recommends. I chose Daikin and I think he gave me a great product, and great service at a reasonable price. I was also impressed with the quality of the installation. The unit and cables, etc., were carefully laid out so as to maintain a good appearance. Really impressive! Thanks Josh!

Nick is professional, honest, knowledgeable, efficient, and personable. He is Level 1 Tech, and is…read moretrained in all aspects of HVAC. If you call for a major repair, insist on Nick! Nick flushed my tankless water heater, installed a dehumidifier to the furnace, and cleaned the inside of the furnace. For this last job, he had to take out several parts to get to the back of the furnace. It looks much better and the cleaning reduced the energy wastage by 10 degrees. The appointment was scheduled months in advance for Nov 28. In the morning of Nov 28, Andrew, one of their customer "service" reps called and said Nick had a medical emergency, and would come the next day. I had a strong feeling that he is lying. So when Nick arrived the next day, I asked him about his emergency. He said that a job that was supposed to last three days, extended to four days, and now to five days. He said he'd have to go back to it on Nov 30. My suspicion was conformed. Why a company like Aire Serv hires a liar for a service rep beggars belief. Andrew's tone was disturbing. It was arrogant, yet playful. He even repeated the lie. It seemed like he was playing a game of I am lying and you don't even know it. He seemed to enjoy a certain level of "power" in inflicting dishonesty on a total stranger. I don't know if the management of this company cares enough about its reputation to fire this lying individual, but he better not call me ever again.

I am giving this Organization a one star which is for the quality of the central air unit I had…read moreinstalled last year( May 2022). I had to call customer service with a complaint about the unit which was installed. The Sales person that came out was friendly and professional, the techs that installed were efficient. However, the unit which was installed is of very bad quality. I have called at least two or three times regarding this unit. The unit makes such a loud and bad noise EVERYTIME it starts EVERYTIME. The noise sounds so bad I had to go out and check to see what was happening to the unit. I called the office, there was a tech sent out to check things out, they said there was not a problem. No one can tell me why this unit makes such noise. Also, I notice the unit has shifted from the base which it is placed on, due to the pressure from the big boom coming from this unit. I called the office to complain, the installation manager was to come out to fix that issue of the unit shifting on the base and never showed up. I hate that I trust Aireserv to purchase and install this air-condition unit. I vowel not to recommend this organization for nothing. I am so disappointed because of the horrible noise I have to tolerate when I use my air condition unit.