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Recommended Reviews - Evo

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Arc'teryx Whistler - Welcome to Arcteryx Whsitler

Arc'teryx Whistler

(1 review)

$$$$

Worst Experience Ever I purchased a $1,300 jacket for my son…read moreon January 2, 2026. Within just a couple of days, the zipper began jamming intermittently, and on Jan 7, 2026 when I brought it into the store, it jammed several times while I was there, clearly demonstrating that the issue was real and ongoing. Given the price and the fact that the jacket was obviously defective, I expected a straightforward exchange. Instead, I was told that under no circumstances would the store exchange the jacket for the same model. The only solution offered was to ship it to the manufacturer for repair and return it in approximately three weeks. This is completely unacceptable, especially since we are currently in the middle of a ski trip and the jacket was purchased specifically for this purpose. The associates assisting me were Chi Yiu and Jenn. When I asked to speak with a manager, I was told none was available. I then requested the manager's contact information, which they refused to provide. The company advertises a lifetime warranty, yet when a $1,300 jacket turns out to be defective almost immediately, they refuse to do the right thing and replace it. Instead, they attempted to blame the issue on how the zipper was being handled, suggesting it needs to be treated "in a specific, gentle way" to avoid jamming. This explanation is unreasonable. I own jackets that cost a fraction of this price and have never experienced zipper issues. This company, this specific store, and their products are grossly overpriced for the poor quality they provide and fail to stand behind their products. Selling a defective item at this price point and refusing a simple exchange is unacceptable.

Escape Route - Avalanche Safety Gear

Escape Route

(5 reviews)

$$$

I like The Escape Route. They have a lot of good brands such as Arc'teryx, Deuter, and Salomon…read more They carry a lot of things for camping, rock climbing, cross country skiing, trail running, and some items for alpine skiing as well. They also rent cross country skis. The service here is good. I bought a pair of Arc'teryx mittens here once after a wrist brace failure meant buying a pair of mitts I had, but had left at back in the flatlands. The wrist strap failed after a few days. I went back and asked if I could get a new strap. The guy at the store called about the warranty, but Arc'teryx does not ship the strap separately. He fused the strap for me himself in the store, and it was ready when I returned at the end of the day. Another time I came in asking about pit zips in jackets and the man I spoke with was very honest about the breathability of the jacket. Surprises in the breathability of rainwear rarely lead to a pleasant day in the rain, so I really appreciated that. I just got a pair of trail runners here at their fall shoe sale. They were a pretty good deal and the lady warned me they were "final sale" more than once. The seem want you to be happy with your purchase here, which is really nice. I recommend this store. If they don't have what you are looking for the same person also owns the large Arc'teryx store nearby.

For tops in mountain sports apparel & gear, this store has the market secure in Whistler. and of…read morecourse so is the pricing.... but you cant go wrong with the right gear in the worst conditions. Some of their products; Mountain Hard, Arcteryxs, Garmont, Ice Breaker, Blk Diamond etc... I find that when the store gets busy the few staff are as well (of course). They also offer avalanche courses & rentals. Note; They always have a huge sale in the fall..

Evo - skishops - Updated May 2026

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