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    Escape Route

    3.0 (5 reviews)
    Closed 9:00 am - 6:00 pm

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    11 years ago

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    Arc'teryx Whistler - Welcome to Arcteryx Whsitler

    Arc'teryx Whistler

    1.0(1 review)
    0.1 km
    $$$$

    Worst Experience Ever I purchased a $1,300 jacket for my son…read moreon January 2, 2026. Within just a couple of days, the zipper began jamming intermittently, and on Jan 7, 2026 when I brought it into the store, it jammed several times while I was there, clearly demonstrating that the issue was real and ongoing. Given the price and the fact that the jacket was obviously defective, I expected a straightforward exchange. Instead, I was told that under no circumstances would the store exchange the jacket for the same model. The only solution offered was to ship it to the manufacturer for repair and return it in approximately three weeks. This is completely unacceptable, especially since we are currently in the middle of a ski trip and the jacket was purchased specifically for this purpose. The associates assisting me were Chi Yiu and Jenn. When I asked to speak with a manager, I was told none was available. I then requested the manager's contact information, which they refused to provide. The company advertises a lifetime warranty, yet when a $1,300 jacket turns out to be defective almost immediately, they refuse to do the right thing and replace it. Instead, they attempted to blame the issue on how the zipper was being handled, suggesting it needs to be treated "in a specific, gentle way" to avoid jamming. This explanation is unreasonable. I own jackets that cost a fraction of this price and have never experienced zipper issues. This company, this specific store, and their products are grossly overpriced for the poor quality they provide and fail to stand behind their products. Selling a defective item at this price point and refusing a simple exchange is unacceptable.

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    Arc'teryx Whistler
    Arc'teryx Whistler
    Arc'teryx Whistler

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    evo Snow & Skate

    evo Snow & Skate

    3.8(9 reviews)
    0.5 km
    $$

    DON'T SHOP HERE! Zero star, if possible…read more Called in earlier for earphones. Came in an hour later. Walked in and found shop to be most unwelcoming place, if not downright rude. Empty store, 3 staff members around and not one hello. Dude with the purple sweater - I'm not there to steal anything. It would help for you to have costumer service training. I moved the earplugs stand slightly and he moves it 1/2 inch back. Is this for real. Just 5 seconds walking into the shop I was treated as if shoplifting was on the agenda. Don't shop here if you don't want to be treated as a criminal.

    In short: chill atmosphere, friendly staff, good selection of snowboarding gear, and cash only…read more This store had great discounts on apparel and gear. Granted it was the end of the season and there were sales at every ski/snowboard shop I went to, this particular store had the best price. I turned away from buying a few things, but I did get a board wax here. I believe it was $20. I handed over my board around 6PM and the store promised it to be ready by 8AM the next mornign. Perfect! Just in time to catch the opening of the gondolas. I went to a few other stores, some that seemed geared towards skiers and others that couldn't guarantee the board to be ready by 8AM. Mountain Riders met my needs and did a great job on the wax service! The catwalks were a tad more bearable with the wax.

    Photos
    evo Snow & Skate - This is the Mountain Riders storefront next to Fanatyck Co.

    This is the Mountain Riders storefront next to Fanatyck Co.

    evo Snow & Skate - Luke to the rescue who came to the  trail when my husbands bike needed repair. Super quick kind and generous

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    Luke to the rescue who came to the trail when my husbands bike needed repair. Super quick kind and generous

    evo Outlet - Entrance.

    evo Outlet

    5.0(2 reviews)
    0.6 km

    This place is a gem! Because of its location, it could be easily missed. I'm so glad finding this…read moreplace. The staff are supper friendly and knowledgeable of their product. I was shopping for a helmet and literally went to every single store in the village and couldn't find one XL helmet until this place. They had a hand full of different helmets in XL, tried all of them but unfortunately none of them fit well. One helmet came close (Smith's Mission) but it was still pinching on the sides. I just want to point out that the staff person was very patient with me and really took her time to help. And I didn't feel any pressure to purchase that helmet. So I left. and went on to other stores to try my luck. Later that day, decided to come back to Sportstop to try that helmet again. Staff was still very nice! Still very patient! Tried all those helmets again. But still I was unsure about that pinching helmet. I thought about purchasing it but modify it when I get home, she actually talked me out of it. That's nice of her. She also told me to look into the Smith's Asian Fit helmet which might work. So I left. Then later in the evening, I decided to go back for the third time! This time I decided to purchase a goggle. I really could've gone to other store but since they were so nice, I decided to buy it there. I got my Oakley's Flight Deck Asian Fit Goggle!!! (which is hard to find in store!) Management/Owner, you've done a great job hiring and training your staff! Y'all are world class people at a world class ski resort!

    The two gentlemen in the rentals room downstairs, named John and Aaron, are two of the most…read morehospitable people I've met since I've been here in Whistler (it's also my first time here). It's very evident that these men care deeply both for the sport and for their clientele. I was beyond impressed with the service I received and the accommodations provided. I am happily returning to Whistler in the future and visiting these men again, and hope their superiors acknowledge their great work. Thanks guys!!!

    Escape Route - sportswear - Updated May 2026

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