I have had a great relationship with State Farm since I bought my first car in 1999. I recently purchased a new SUV in March 2021 and when I spoke to Ines in February for a quote to plan for what my insurance premium change would be, she was so kind and helpful! She was patient, friendly, informative and helpful. When I finally purchased the car, she made the process seamless for me and it was super simple! I was pleased with the rate I was given since I was going from a small sedan to a SUV, and was expecting a greater rate increase. (NOTE: I do have a perfect driving record and strong credit) I had an extremely bad experience with my homeowners insurance claims adjuster the last time I had a claim. His treatment of me was profanely discriminatory and extremely racist, and though I had to subject myself to this disparate treatment in the moment, I knew that after ample time, I was going to drop my home insurance company and check out State Farm. It has been a number of years since that small claim and so I felt confident I wouldn't get higher rates quoted to me because of that claim- a decent amount of time has passed. Because I had such a pleasant experience with Ines, I knew I could contact her to get a quote for my homeowners insurance. I reached out to her by email, just to get the ball rolling since my annually paid homeowners insurance would be up for renewal in October. I sent a copy of my current policy declaration so she could see what I was looking for to be covered in my quote from State Farm. Ines was so kind and quickly sent me a quote and we set up a time to discuss by phone. She went over the quote line by line, so that I would understand that I was getting the same coverage that was in my current policy. In many cases I was getting even more coverage than my current policy and when she told me my annual premium, it was substantially less than my current racist insurance provider! I also have a life insurance policy with the racist provider, which I took out in exchange for a lower bundled insurance rate on my home insurance. I asked Ines for quotes on a comparable policy because I plan to cancel everything with the racist insurance company so they will no longer get a dime of my hard earned money. Ines quickly provided me a quote for the life insurance and so because of her, I am switching BOTH my home and life insurance to State Farm. Ines has been a joy to work with and I look forward to my continued relationship with State Farm! read more