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    EVEXIA

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

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    4 years ago

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    Luxmode Aesthetics & Wellness

    Luxmode Aesthetics & Wellness

    4.6(9 reviews)
    6.1 mi

    My visit and experience with Dr. Hank and the entire Luxemode staff was incredible! I traveled from…read morePhilly to Maryland for my appointment, and it was absolutely worth the trip. From the moment I walked in, the staff was so welcoming and friendly. The office is very luxe, clean, and smells amazing. When Dr. Hank was ready for me, the vibes were VIBING! We laughed the entire time, which made me feel so comfortable, but most importantly... my face!! I booked facial balancing, and goodness, he did his thing and the discomfort was minimal. I went in thinking I needed more than I actually did, but what I really appreciated was that Dr. Hank is not the kind of provider who will recommend or do something just for the sake of doing it. He is honest about what he feels is best for you, which made me feel comfortable and confident in his recommendations. Honestly, it felt like a close friend was my injector (in my head we are friends now ) I absolutely loved my experience and will definitely be going back!

    What we're not going to do is rewrite what happened to make this sound like a scheduling…read moremisunderstanding or a communication issue on my end. That was never the issue. Screenshots attached. I spoke directly with Dr. Hank before traveling from Boston about my follow up and additional treatment so it could be handled during the same visit. I then arrived and found out he was not there. Your office told me he was in training and couldn't get out of it. Dr. Hank later told me he had a plumbing emergency at home. Those are two completely different explanations, and that's exactly why this felt misleading. Dr. Hank's text that "if travel and provider availability are important factors to you" is frankly absurd. Travel and provider availability should be important factors to every patient. That is not some unreasonable or unique concern of mine. Whether a patient is local or flying in, clear communication about who will be available and what to expect is basic professionalism. There are plenty of aesthetic practices that can perform these treatments. That is not the point. This was a follow up related to treatment I had already done with Dr. Hank, which is exactly why I flew in. Trying to reframe this as though I should simply go elsewhere completely misses the issue. As someone who also works in healthcare, I find the nonchalant handling of this especially concerning. Aesthetic practice or not, patients still deserve honesty, continuity, clear communication, and respect for their time. What's most concerning is not that something came up. It's the inconsistent explanations, the dismissive response, and the attempt to minimize a very valid complaint instead of just owning what happened. That's not a misunderstanding. That's poor communication and poor customer service.

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    Luxmode Aesthetics & Wellness - Lip Filler

    Lip Filler

    Luxmode Aesthetics & Wellness - Facial balancing with dermal fillers. Upper and lower face botox.

    Facial balancing with dermal fillers. Upper and lower face botox.

    Luxmode Aesthetics & Wellness

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    East Coast IV

    East Coast IV

    5.0(8 reviews)
    16.5 mi

    I've been going to East Coast IV in Belcamp for wellness support for the last 5 years and I can't…read morerecommend them enough! Two weeks ago I went in for a Myers' Cocktail infusion to help manage my chronic inflammation. I usually see Ally, who is wonderful, but this time Ashley took care of me, and she was absolutely amazing; kind, knowledgeable, professional, and genuinely caring. A few days ago, I came down with a nasty summer cold and went back to East Coast for their Super Immune IV. It was packed with immune-boosting vitamins like vitamin C and zinc, and which helped my body bounce back so much faster. Within a short time, I was feeling dramatically better. Whether you're looking for ongoing support for a chronic health condition or just want an occasional wellness boost, East Coast IV provides exceptional care in a welcoming environment. Ashley, Ally, Brandon and the entire team take great care of you. Highly recommend!

    I originally made an appointment for a Myers cocktail IV. I was surprised how easy it was to book…read morethe appointment. I made an appointment online, and when you book online it prompts you to put a date and time you'd like to come in. That is going to be the actual date and time you are scheduled for! They texted me my confirmation. The building had plenty of parking, I was the only car in the lot! When you walk in there is a refreshment area with cold and hot drinks. There are a few comfy chairs lined against the wall with a TV to watch. There wasn't any private seating so you will be around others if they are booked at the same time or before you. The IV hangs from the wall. They prepare your IV in front of you before hanging it. The stick wasn't painful. The staff member Jennifer was really nice and we talked a bit. I was able to add on a toradol injection and she offered additional bags for hydration. I thought I'd be there for at least an hour so I brought my tablet to be able to read on the kindle app but the IV drip was actually done in about 20 minutes! I was able to do tap to pay and they do have a suggested tip on the pay screen. My receipt was emailed. I will definitely go back again!

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    East Coast IV
    East Coast IV
    East Coast IV - Our clinician Erica preparing an IV site.

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    Our clinician Erica preparing an IV site.

    EVEXIA - healthcoach - Updated September 2026

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