I was given different instructions for measuring my current covers for replacement online. It was all done through email, back and forth, so it was very confusing. A phone call was made which just served to further confuse as to how to measure my existing covers, chair etc. After a measurement was an inch off (what I received was not exactly the lengths/specs that I had given them anyway) and finished product looked less than expected, I complained. Then I got a phone call from, assumably, the owner who stated that she always calls from the start to explain how to measure, and that it is more clear that way. After I agreed to pay more for an adjustment, the piece that was sent back had ripples sewn in. Instead of offering me a discount (or, at least a refund for the adjustment costs), they wanted everything back for a full refund. Since they wouldn't simply adjust the price, I felt uneasy sending the whole cover back. At that point, this had been going on for well over 6 weeks, and I just wanted something to sit on. They stopped replying to emails to resolve the issue, and I gave up. It was too much of a hassle. It wasn't a good experience for me, at all. read more