I want to tell you what an awesome experience I had with Paradise the owner, Ray. We purchased a…read morehot tub and the wrong tub was sent from the manufacturer, through no fault of Paradise. It leaked and had only one pump. The tub we had ordered had two pumps. The manufacturer put the wrong model number on the tub. They didn't want to take responsibility. After weeks of waiting, we decided we didn't want their brand. Ray worked with us and we ordered a different tub. It was going to take several more weeks for the company they use to install the tub. Ray said that he would bring the tub and install it for us. He came 2 days later in the cold. I really appreciate the way he took care of us. I would recommend Paradise if anyone is looking to buy a hot tub. Great job Ray and Staff!

I can not say enough great things about Paradise Pools & Spas. Ray, the owner is very dedicated to…read moreguaranteed customer satisfaction. Everything with both our 33 foot pool and brand new Wellis Hercules Spa has been wonderful. The grading, Delivery, set up just everything, all the people were super nice. We loved our pool so much we just had to get the spa too. We will be purchasing and further necessities through the company as well. Cheers friends & choose paradise, for sure!

Updated review 3JUL22. After the past few experiences here I need to update my review. I had…read morestopped coming and going to another store when this place took a nose dive, see past review. However, I stopped by to pick up a few items (my new normal place was closed) and Leslies turned things around. customer service was back to what it used to be, friendly and great. Been there twice since changing and will return on a regular basis.

Great atmosphere, wonderful crew Was and still am a customer dating back several years, I would…read morelike to see more retail stores strive to deliver this level of quality and customer satisfaction .

My error, I didn't schedule our pool opening as early as I meant to. When I called they were able…read moreto work us in within 2 weeks during the busy season. They gave arrival window the day before. They called 10 mins away. Rep was knowledgeable and efficient. We already have closing and next opening scheduled.

My Sundance hotub had alarms and was under warranty. They…read moresent out a tech who was very knowledgeable and ordered the part. Another tech came out and found the circuit board was the problem. Both techs are great at their job and communication.

Walk away - not worth the time -…read more Referred here. Attempted to set up a time for someone to come by and view my pool and the work to be done. Was informed they would call. ok, when? what time? can we set a time? R: No, we'll just call. What if I'm not there? R: We'll call another time... How can a company do business like this?

Here is the response from the owner pertaining to a complaint I had to file with the BBB due to her…read moreexcuses for everything wrong that they did! This is our 2ed pool, first was hit when a dead pine tree fell from the woods behind us. Never had "high winds ", erosion of any sort, acts of nature, when our 1st pool was installed by a professional pool company but she came up with every excuse she could including " we are hiding something', !? As a retired law enforcement officer, all I can say, is I've heard some good ones! The problems , there were 3. 1st one= the wall of the pool fell in. 2ed= the liner was not secured and installed correctly and fell in, 3rd= the pool wall was never put in the tracks. We had no other problems but she wanted us to do everything else that was not needed. Now she is harassing us because we shared a review with pictures. The filter was not a problem, I watch them put sand with their hand and pat it down. They put the filter right where you back wash the filter for weekly maintenance. By far a erosion problem! No Water Flow problems, no heavy rain run off there, Nothing! So because THIS was not our complaint , the POOL installation was and with all her excuses, I told her to come back around Labor Day as agreed and fix the pool by putting it in the track. I'm sorry but I don't have time for incompetent people so now she thinks I'm hiding something and didn't want to do preventative maintenance? This woman has really got issues! Funny but how many pictures does one have to take to see the same thing. Her pictures are no different from mine but that's ok, I have to consider the person that I am dealing with. We are not hard people to get along with but we have always dealt with professionals until we got messed up with this lady and her so called pool company. The pool I hope is really fixed as they did put dirt and sand back around it. All I can say about this... there is a reliable company for pools and spas and they are LEISURE POOLS AND SPAS In Kernersville. Wish we had waited a couple of months more instead of being in a hurry to get another pool from this company. Thank God , we are finished with this Holiday Pools! but if we have to, we will take them to court for harassment if they don't STOP! Here is her reply: regarding her above ground pool wall coming out of the track of the base on July 8th. I promptly sent the team to go assess it on 7/9. They took several photos and advised the customer that we can fix it and she asked that we wait until the fall so she could continue to use the pool this summer. They worked out a plan with ******** and returned to the office. After discussing it with my team and looking at the pictures, I noticed that the equipment pad (which was leveled when installed) had quite a bit of erosion underneath it. At installation May 3, 2024: attachment After visit on July 15: attachment My concern that was relayed to the customer in the attached emails was that we would come fix it. Preventatively, I asked her if she could monitor water flow issues on site so we could understand them so that we didnt fix an issue that would reoccur. I asked her if she wouldnt mind to take note of water flow when we got heavy rain over the next period so that we could prevent any further issues. You can see from the emails, she would not help to do anything preventative. I never stated we wouldnt fix the issue and our plan was to go back and fix the issue in the fall as she requested. I was asking calm, rational, preventative questions and she deflected and escalated very quickly. It appears that there is something else going on at the site that she doesnt want to take accountability for. We are happy to still resolve the customers issues but her behavior is for sure making me reluctant to send my team back on site. I am very confused why and how this got so escalated so quickly. (also noted in the emails above) LET THE PICTURES SPEAK FOR THEMSELVES!

We're a 141 home HOA in Clemmons, NC and have been using Scuba Clean for about 15 years. The owner…read moreJack Robertson is a good guy that knows the pool business. They can do everything you need for your pool from opening, daily maintenance, repairs, closing and all the details in between. Jack handles getting permits and dealing with inspections, pressure washing, putting out deck chairs etc. We have had great success with Scuba Clean. The pool looks great everyday. When an issue comes up, like poop in the pool, or a storm comes through, it's handled quickly and efficiently to minimize downtime. If you have pool needs, call Scuba Clean!!!

After recently discovering that our inground pool liner had floated over the winter, Scuba clean…read moreresponded very quickly. Jack came out on a Sunday morning to clean the liner, reset it and set up a vacuum. I was worried that he wouldn't be able to get the wrinkles out but boy was I wrong. Our liner looks great. I'm just ready to get it filled! I'm very thankful to have such a reliable company nearby!

These guys are absolutely perfect for the hot tub world. I have used them twice and Javier had been…read morethe tech that comes out and is honest and very knowledgeable. I will go nowhere else and if they move I will sell my hot tub. . Okay, maybe that is drastic but for real. Aqua Doc is where any pool, hot tub, backyard waterfall, or the pond with the fish in it owners need to go.

Aqua Doc has repaired my hot tub 2 times in the last 3 years. Both times the owner has gone out of…read morehis way to help me. I would recommend this company to anyone who needs repairs. The service, courtesy and quality of the repair is outstanding. I give you a 5 star rating.

Julia is awesome. Helps me manage my spa in a very professional and friendly manner every time I…read moreneed help

Service was great and they were very helpful in explaining their products and quality of their…read moreproducts. Definitely recommend.

Purchased my spa a year ago and this location is amazing! Customer service is the BEST and they not…read moreonly completely stand by their product but are always available for guidance with any questions...Thank you Carolyn and Tyler...you are the Best!

If you're looking for someone who will listen to what you really want and then help you Tyler is…read morethe person to talk to. I called him with some questions and he was very knowledgeable and friendly.