I came into this store, and nobody acknowledged me. It was if I was invisible, I had staff staring…read moreat me and some even passed by me but nobody asked me if I needed help or anything. I saw an electric fireplace tv stand that I wanted to get but I didn't because if I wasn't good enough to be treated with respect then my money wasn't worth spending in it either. I will never go back there again.

UPDATE please avoid this store at all costs. The manager, Colore, backs his employees rude…read moretreatment and disrespect to customers. All he cares about is a sale. I get it, they have a job to do, but words and treatment matter. Our family lost everything due to a flood, as I was trying to explain to Kayla during her disgraceful treatment to me, and we do not need the added stress of rude customer service when trying to put our lives back together. Colore obtained my cell phone number and has continued to text me from his PERSONAL number in order to make a sale. Their store isn't even open and I'm receiving text messages from him at 9:30 in the morning on a Saturday. He also told me he was the general manager at the location (which is not true) and would not assist me in raising my concerns any further. If you're looking for honest, respectful and just genuinely kind customer service, this is not the place to go. Slumberland across the street is much better. Had the WORST experience here with an employee named Kayla. She followed us around the store and then attempted to hand me a financing card to which I said oh no thank you we don't need financing. She then whipped it out of my hand and stomped away from me as I was mid sentence trying to inquire about a couch that we immediately wanted to purchase. Her level of rudeness cannot be measured. We left and will not be back.

Would rate this place a negative 5 stars if I could. My mother purchased a mattress here two months…read moreago and it is dipping in the middle. She's 5'2 on a good day and less than 140 pounds. I called to return the mattress. They took advantage of a 70 year old woman - she paid $1400 for a full sized mattress. It's listed online for $650 at another retailer. They said they won't return it but that it must be a defect and would exchange it for the same mattress. I asked if they were going out of business to which Todd replied yes, and I said I didn't want the mattress as I can't be in this same scenario two months from now. I let him know I want a refund and for them to take the mattress back. Most mattress sellers have a guarantee period.He said he would talk to Barry the owner and return my call. That was three days ago, so I called today and he said "oh yeah, Barry said no." No phone call back, no acknowledgement that be never reached out. I asked if I could discuss with Barry and he said Barry would call. I called four hours later and spoke to Barry. Barry shared that Todd never mentioned my call and Todd was actually taking over the business and the decision maker. Todd paraded like he needed approval but he was the one to make the decision. The mattress is not only defunct but they are charging twice the cost as another retailer. Feels highly unethical and that they took advantage of the elderly.

This is a store with unique one of a kind pieces. Mostly in the cheap. My beef with them is about…read moreselling an insurance policy for a company called Montage. I bought the insurance. After being told said I would be covered if the motor went out on my power reclining loveseat. It did. And after 9 phone calls to the insurance company and jumping though all their hoops, I am only offered half the cost of what I paid 18 months ago for this leather, one of a kind recliner or I get store credit. The store is 8 hours round trip for me with a trailer as they don't deliver just to see if they might have something I want. No online ordering, no techs to come fix it and no full price reimbursement or replacement of the exact piece. Manager told me it is not his fault I live far away. Do not buy the insurance. It is not what you think it will be.

The service when you purchase is good, but make sure you want that bed. Because when it goes out of…read morethe store, you no longer can change it, without losing half the value. We purchased two beds (over$7000 we spent) and wanted to change one. we called with in 2- 3 weeks of having it. I was disappointed in the customer service bcz it took another three weeks to get an answer and I had to call them again. So if we wanted to exchange it, it would only be worth half price of what we paid. We do love the king bed we got and wanted to get another king instead of the queen we ordered. I wish they had a better exchange policy with in the first 30 days.

They do NOT stand behind their products! I purchased a king mattress for my daughter and her fiancé…read more in March and when they went to move (only 3 months later) they found black mold on the bottom of it! They were given the run around and were told there was nothing they could do about it. Not impressed with the quality or the customer service at all. I question the materials used and handling of them during the manufacturing process?? Will not recommend to anyone and will definitely share my experience.

We were sold a $900 recliner in April of 2021. The mechanics broke in June of 2021. We called and…read morewere told they would repair it. After several more months, it had not been fixed. I went into the store a few months after purchase and told them we want, and deserve a refund. An expensive, brand new chair should not have broken so soon in the first place. All I got was "NO, we will fix it". There has been little to know contact regarding the process. We have had to call and are always told the part is not in yet. I know the situation with Covid, however it has been over 1 year. I will never purchase anything At Conlins, or recommend them to anyone else!

I ordered a bed from Conlin's when I first moved into my own apartment a few years ago. They didn't…read morehave it in stock, so they told me that they would call me when it came in so they could deliver it to my place. A week or two isn't bad, so I ordered it. Three weeks later, I was still bedless, so I called to see what was going on. They had my bed, didn't bother calling me, and couldn't fit my delivery into their schedule until the next week! So, thanks to them, I had an entire month of sleeping on the floor. I will never buy anything from them again.

Love this store! This location is especially good because most people that shop here overlook the…read moregood finds. I am from San Francisco and when I found out that Home Goods was coming to the Farg, I got really excited! Today, I was on the hunt for a cookie jar for my puppy. We went to Petsmart first and they had a crapy plastic mason jar. Our luck turned when we walked into the Home Goods to discover their new pet section and bought a very cute and stylish jar for $5.99. They also have loads of other things like toys, bowls, beds, etc. for your pooch!

People at the till. The waiting line would of taken me a good 1/2 hour to get through in Fargo…read morebecause only 2 tills were open so the stuff I had in my cart I just left there and went home annoyed that such a good store would only have 2 people at checkout and they were visiting with everyone and not running people through faster. Maybe you need self checkout like Walmart and sams club????????

If you love Scandanavian design, this place is for you. The furniture has clean lines, classic…read moredesign shapes (aka the Swan chair) and a variety of home, office, bedroom and other decor. Their prices are quite reasonable and they have bargains in the basement, too. I loved the people working there; they were very gracious about letting us wander about the place and not once made me feel like I couldn't afford to be there... Lars Ulrich, drummer for Metallica, even dropped in there when he was recently visiting Fargo. I've already picked out a shelving set for my kitchen and a lamp for the living room. Love it!

Had to have a service call to fix my electric recliner that quit working. Couldn't have been…read morehappier with Restoration Specialist, David Kuske. He was prompt, professional, and knowledgeable, and was able to diagnosis the problem and fix it.

I purchased a custom order chair from the Fargo HOM store on 3/22/24. I was told by the salesperson…read moreI should receive it in June. It didn't arrive...then I was told July...it didn't arrive...then I am told August...I called again and now it shows possible delivery of mid October. Hopefully it will show up in 2024. The only way I would do business with this store again is if they discount the purchase price 10% for every 10 business days the item is delayed from the date they promise delivery. At least that way the store is held accountable for their screw ups.

Ask for Jason, he was phenomenal to work with! He was very helpful with design, quality and budget,…read moreand had many suggestions across different stores for every selection. We were extremely happy with our purchases and will be returning for our next purchase.

Horrible warehouse experiences. Not only have I returned parts of my bedroom set 3 times, the last…read moretime they called and said a new shipment was in, so I went AGAIN, they put in my truck and I said hang on, the box is damaged open it up. He said it's brand new. Well I recognized the box and pointed out that it was the ONE I returned before. So I told him exactly where he would find it damaged and guess what? Then they call for the store manager and guess what again? Yep, he was to busy. LIARS! I have more to say, but no more room to write. NEVER AGAIN!

This place is *the worst*. I would give it zero stars if I could. They…read more 1. charge significantly more than they quote 2. fail to do the work that they are contracted to do (instead they will take disastrous short cuts that render your piece dysfunctional) and then 3. they will hand your piece back to you as scrap after you pay an exorbitant price for it telling you "good luck with it" (literally) when you point out the difference between what you paid for and what they actually did. 4. They have terrible workmanship and are terrible people. Someone had recommended several years ago that I take my work there and it was surely under different management when people had positive experiences with this place. 5.. Lastly, they will actually have your piece for *years* before they screw it up. You will most certainly have to take your piece elsewhere to be fixed after paying the Woodchuck to do it (and sue them for your money back) or try your hand at refinishing it again after they are done. Best to skip this place altogether.

This Husband and Wife team are WONDERFUL! Nate is the last of a dying breed; a true craftsman. His…read moreattention to detail and historical understanding of joinery and furniture making is incredible. I have had several pieces restored and understand that their craft is an INVESTMENT! They give all their estimates in writing. They do not begin work until they receive clearance, in writing. If a project runs into an unforeseen difficulty, they check in and again, wait for clearance before proceeding. Most importantly, they warranty all their work! These other reviews must be spam as I have never experienced any of that nonsense!!!!!