TL;DR: No refunds (which is not clearly stated anywhere other than a small highlighted area on your receipt after your purchase), bed is incredibly uncomfortable, you pay extra because they offer an upgrade service where the full price of your mattress goes towards any upgrades in the future (this would be a plus, but the baseline product is uncomfortable so you'll probably be using this sooner than you'd like.)
My mother bought a bed from this place for me as a present less than a month ago and it's worse in every way than the bed I had for 5 years prior. The bed is very firm which is fine, kind of wish it was softer but it being firm isn't the problem in itself, there's an area going down right around the middle that's VERY hard, I don't know if it's like a board or springs or what but it digs into my back like crazy. After telling her what I thought of the bed a few days later, she called the store to ask about a refund since it was obvious I wasn't enjoying it and was told they have a NO REFUNDS policy, which wasn't made clear when she purchased the bed. Apparently they highlight a section on your receipt when they give it to you that says no refunds, but otherwise it wasn't brought up at all. Their only answer for the bed being uncomfortable was paying even more money to add extra layers of foam to the mattress and after spending nearly a grand already, that's a ridiculous ask to spend even more money just to make an already relatively expensive mattress just a baseline level of comfortable. Unfortunately I'm probably going to wind up just going back to my old mattress because the new one is THAT awful, and it's really disappointing that a store that specializes in making beds in-house won't stand by their product to a point of even offering a 7 day return policy, let alone a standard 30 day return policy that you can find at most of their competitors. Even looking online there are places that will SHIP A BED TO YOUR HOUSE that offer refunds or exchanges, even to the point of paying people to come pick up your bed if you decide it's not for you. Buyer beware, there's a reason you'll never see more than a handful of people in here at a time, there are so many better options for buying a bed in town that there's no reason to spend hundreds of dollars more just for the "luxury" of being able to upgrade your bed down the line, you spend a premium just so they can hook your business for years to come, don't fall for the bait.
Also it's incredibly suspicious this location has been operating for over a decade and only has 7 reviews. read more
