They replaced the entire neighborhood street gas line which required them to use a backhoe next to my gas meter on my property. They dug up and severed my water lines and electrical wires to my irrigation system. They said they fixed it and filled in the trench. The next day I had a flooded backyard from the faulty repair of the water line. In addition three zones of the irrigation system would never shut off and another zone would never come on. I called the project supervisor who assured me they would send a irrigation company as well as a landscape company. Their irrigation company came and spliced the electrical wires back together but missed one and repaired the severed water line that was not repaired correctly. However they said the sprinklers that could not be shut off and the zone not working was not their responsiblity. They said it had to be a valve problem and that Eversource did not touch the valves and advised me to call my own irrigation company which I did. My company told me the zones were clogged up with mud due to the past leak. They said it was standard practice to disconnect the valves and then flush the lines that had been severed before repairing the leak in order to get the mud out and thus not clogging the valves. I had to pay for my irrigation company to re-dig up everything, re-do the repair after disconnecting the valves and flushing the lines correctly. They also reconnected the one electrical line that was not spliced. Needless to say the contractors that Eversource hires do not care about doing the job correctly, only getting it done quickly with as little man hours as possible. I fear that the gas lines installed in the neighborhood were also done poorly. I hope we will not be another Eversource neighborhood that has a house explode due to poor installations. read more

Eversource is a complete scam. Being you have no choice in companies, they charge an insane delivery charge which is always way higher than your actual usage. For a small 2bed/1bath my bills are over $350 sometimes up to $500 now since natural gas "went up" and that is with all heaters/AC OFF and my husband and I wear sweatshirts and sweatpants so we don't use any heat. Talking to a real person at Eversource is next to impossible, but once you get someone on the phone, they transfer you in circles until you give up and hang up. I've requested REAL meter reads which they decline. I've requested an actual manger to call me, which weeks have gone by and nothing. Be very careful and check all your bills. It actually doesn't matter because if you dispute anything they will just cut off your service, so you have no choice but to pay even if you can't get a reasonable response on why your electric is bill is triple to quadruple normal rates. I can't wait to move out of CT for the sole reason of not having to use Eversource. read more

Never say yes to have them trim trees. They left a mess. Branches in wirea and large cuttings jus left on landscaping. Called. Removed the very large branches from the wires but left them dangling from other trees. Never cleaned. Rude and intimidating as well. This company does not care for your property, your safety, your trust. read more

Sabrina in the Resolution team department on Dec. 21 2020 was the only person that helped me after more then 7 calls. She is the best and it mean the BEST. My electric was on in a hour.. After several calls and several reps I can't believe the way I was treated or talked too before I connected to the Resolution dept. I hope my call was recorded. Sabrina needs to be a trainer or Supervisor because of her professional and caring demeanor.. She understand my situation. She was compassion, caring, and understanding. During the time of Covid pandemic people with her empathy is greatly needed. Sabrina went above and beyond to help me and my kids during the winter. Thank you for having a representative like. read more

They go around shutting off people's electric with out notice or warning even when payments are scheduled for a veteran who is not always home this is disgusting they are allowed to operate in the manner with families in home with adverse weather conditions then also spoilage of food from power outage, they could care less about there customers and the technicians are rude and ignorant. read more

This might possibly be the worst company ever created. If you call them, good luck talking to a human. You will be waiting and talking to a robot for hours. They will also transfer you between departments for no reason, which makes you wait even longer yet again. Maybe I will use my Entrepreneurship degree to create my own energy and electric company that blows this company out of the water. It seems like no employee know what they are talking about. My request to stop service has been ignored multiple times through online and I've had to pay for other tenants electric usage multiple times. If I could give this company negative stars I would. read more

Eversource is an electric company that operates in the Dark Ages. As multiple thousands of us were in bed at night in below freezing temps, during the last storm, our feet and noses froze and we worried about the water pipes freezing. Yes, they hired Canadian workers to help restore power. They pay them $300 an hour, plus hotels and meals, to wait in local parking lots for the wind to subside to repair the lines downed by branches. They tell us not to go near these lines because we can be electrocuted. Their wires fall on our kids, pets, cars, houses and streets. Lines that should be underground. Which overpaid exec came up with the solution to make the poles higher? A 5 year old could do better. They blame the trees! With wild abandon they cut down 100-300 year old beautiful trees that give us free shade in summer. I guess that gives them more money so we have to use air conditioners. Now they have to replace their $95,000 each trucks for ones that have bigger cranes so their workers can be hoisted into the clouds for repairs. They tell us on their web site that WE should conserve electric use. We run to stock up on groceries when we hear of a storm coming, then we have to throw away all the spoiled food after the storm. We spend huge sums of money on batteries, generators, gas for the generators, battery op phone chargers and now you can buy light bulbs with chargers built in. Some people are lucky enough to get a $15,000 whole house generator. Many spend hours at the gas station for fuel for their small generators. The rest of us stumble through the dark of night looking for the bathroom. Eversource is probably the worst run, yet highly profitable company, in the world. Their wires are hazardous to humans and the environment. Imagine what it will be like when we all have electric cars? What will emergency vehicles do? Take us to hospitals in a horse and buggy carriage? In 2020 the Eversource CEO was given a total compensation of $10,888 MILLION DOLLARS!!!! The top five Neversource Execs under him made $40 Million. Remember, the best idea they all had was taller poles. We the customer, pays for their expenses through their higher rates while the execs and shareholders tell us to cut back on electricity usage. How many more decades will this continue? read more

I've literally never had such a difficult time getting in touch with a company. Ever. It has gotten to level ridiculous. Unfortunately, I don't own my property and can't switch companies. But I would if I could, 10/10. I need help transferring my account from the landlord's name to mine, and I've spent HOURS on the phone being transferred to the wrong departments, over and over again. The website doesn't help. I've been told to call back when they fix their transferring problems. This has been going on for weeks. read more

This organization is one of the worst customer service organizations in the WORLD! They are operating in an era where it is not user friendly to their customers to pay their bills. I have now had my service turned off twice now, and it's not because I couldn't afford it. It's because I was unable to sign up for autopay and given bills by mail. Snail mail! Are you kidding me, it's 2018! I got notice of shutoff via mail, which I barely check, as I believe most do not! No email, nothing. I'm convinced this organization makes money by charging you to get your power turned back on. If you take anything from this DO NOT UTILIZE THIS ORGANIZATION if you have the choice. They will be obsolete in the next 3 years because they have not adopted the technological advancements our society has bestowed upon us. I've now been on hold for 30 minutes, so if you like poor customer service use them. read more

I sent the following message to eversource because of the great service they provided for me within hours during a busy time. The wind had blown a piece of my flashing loose and it was close to the powerline coming into the house. Thank you for your expeditious response to my earlier request. Gary is the ultimate professional. He showed up and was friendly, courteous and resolved the situation within minutes. He is a great asset to your company and should be commended for his service. Thanks again I will let everyone know about the great service that I received. In my haste I failed to mention that Mary Ann was the customer service representative that got things started in a timely fashion. She e-mailed me at 6:45pm and Gary arrrived at approximately 7:30pm. Thanks again to both of you for a job well done. read more

Every storm equals no power with these turds. Huge storm a month ago and no power for 5 days but a promise that essential work was performed so there would not be a similar problem and yet here we are again. And of course it's a monopoly and we have no choice to put up with this company run by Moe,Larry and Curly. read more

You would think a company this size would offer an option to pay with a bank or debit card this is 2020 not 1920.

What happens when billionaires running a for profit company are given a monopoly? Yes!!! Poor service. Delivery charges that are more than double the actual usage. (I.e., don't bother trying to conserve energy.) And even better, tape recorded messages that indicate that Eversource is always here to serve, and then getting messages that Eversource representatives are not available. Messages on automation that give limited options that do not indicate any options aside from limited choices that until the end, don't reveal that you have just signed up for an immediate cancellation instead of a cancellation in 20 days. (I.e., don't even think about trying to use the automated service to schedule a future termination date: the service will move you right along to cancel the day you call, so don't think ahead when using the phone), and does not give an option to say "no, that's NOT what I want to schedule this for" and then proceeds to advise that even though Eversource is always available, in fact, there is no customer service agent available to speak with you and "good bye". I'm not only moving out of CT but my next choice of residence will definitely not be one that is dependent on the monopoly of Eversource. . read more

Expensive rates....bad bad bad Customer service I can't believe I have to give them a Star... can't wait for them to be gone from CT.... read more

Shut off my power with no warning. I have no heat and no hot water until they come to turn it back on and it's 22 degrees outside. Just ridiculous, at least give me a heads up before you shut off the power read more

Chaotic situation in the entire state of Connecticut, it is almost ridiculous what Eversource has done, or rather, has not done, 6 days have passed since Huricane Isaias, and nothing has been done, the city of Bethel practically all remains without light, and with fallen trees all over the city, putting many people's lives at risk. And what is more ridiculous, the exorbitant fees that charge every month. read more

0 stars have been without power for 5 days after seeing a 75$ increase in my bill last month with no explanation why!! 600+$ worth of food thrown out and to find out these guys had 10 years to prepare for storms like isiah... I hope the governor of Connecticut investigates and sues the shit out of this terrible company.. I'm late on a light bill you cut my power... you as a company fail your customers and just keep it moving..disgust is not even the right words.... thank you crewmen though your good it's the up tops that clearly Have to go!!! read more

When it comes to ever sources customer service they are great but when it comes to the line crews they need to have be taught how to read when going into a convenience store that clearly States masks are required only one of the crew members from 2 trucks wore a mask !! read more

No wonder you have terrible ratings. 3 friends and myself moved into our first apartment less than three weeks ago and started a bill in one roommates name. Our power was shut off this morning without warning and it took hours to even figure out why because their phone doesn't have an option to talk to a human. Eventually we found out that they needed a copy of the account holder's license to be faxed to their office. When he called to check on if they got it or not we were told we would have to wait until tomorrow for it to be turned back on. Good thing we went grocery shopping ($150) the day before and now all of our meats and dairy products will now go bad. Thank you so much Eversource for your garbage service. I hope whoever reads this feels like a giant piece of shit for working for a company that does this to their customers. read more

Eversource double-billed me for my last month at my old address and refused to credit the account. I spoke with three representatives who all, at one point, agreed that the account was overcharged, but it was never taken off the account. In the end I decided the frustration and stress of dealing with Eversource reps was not worth the $57 I was overbilled and simply paid it. Their customer service needs serious improvements. read more

I have attempted several times to update my auto-pay information with Eversource to avoid missed payments and late fees. I have tried to change this information using my online account and by calling customer service but nothing has worked! I spoke with three customer service agents and none of them could help with this simple task. They just kept transferring me around. I don't know who to turn to in order to ensure these billing setting are corrected. This might seem simple, but this process has been truly painful. Only something that would happen with a big fat overpaid USA corporation. Sorry for my derogatory remarks but these people disgust me. Thank you very much. read more

All I did was speak with them on the phone about moving; my mom is mostly Spanish speaking and yet the guy would not allow me to translate for her even after explaining That I am a government translator, my name is on the lease, etc .. the minute I hear of another electric and gas company best believe I'm switching. Also the customer service is not there smh read more

My friend didn't have power and it didn't come back for a long time and it made me sad and she was sad and it seems like maybe she won't get power back until TOMORROW and my friends and I can't talk to her and that makes us all very sad read more

Simply looking to get our gas turned on when moving in to a new apartment. We were told we were all set, they would have someone out before our arrival. This did not happen. After calling again, we were informed that they never actually sent someone out and we would have to take a day off work and wait for someone to come out that day. We were told not to leave the house as we needed to be there for the individual given no approximate time of arrival. After waiting the entirety of the day we placed a call only to sit on hold for an hour. Once we got connected with someone they were nice enough to inform us that no one was "probably" coming. So their expectation is we should take a third stab at it in the hopes that someone "probably" shows up? GO WITH NATIONAL GRID. read more

Unbelievable rate hike. My electric bill is more than double since last year - and they are planning to raise the rates in 2020 again. Looking for alternatives read more

They have a monopoly, so they do the bare minimum, and have no incentive to invest in infrastructure to bury lines or prevent power outages.

Very pushy and will not stop calling me even though I've requested at least 4 times. I'm hung up on when I request/tell to be removed when speaking with a person and when choosing the option to no longer receive calls, they still call me. I left a message letting them know I'm goin to press harassment charges if they do not stop. Due to their conduct trying to get customers I can only imagine what a horrible company this must be. I've seen reviews that back that up too. read more

Well I wont carry on about the way they are so overpriced or the way they steal people's money or the rude and deceptive customer service or the way they will treat you if you report them to anyone. Let's just say in this area they have no competition in our neck of the woods so they dont think they have to please anyone. So everyone giving them bad reports they laugh at us. read more

A rate increase, in the middle of a pandemic, right before winter when many thousands are out of work? Eversource is robbing the people of CT when they should be thanking them for dealing with their crap for this long. Shame on them for taking advantage of people already struggling to make ends meet. read more

I pay my Eversource bill online. An invoice is emailed monthly, and I pay for it. On October 26, I received a statement. It was higher than usual--in the $300 range. I assumed I must have missed the previous month's bill/email. I went online to the Eversource bill-pay section and scheduled a payment for the total amount on the offered due date. Another email came on October 28 advising me that I'd missed a payment. Knowing that the missed payment was part of the upcoming one I'd input on October 26, I ignored the 10/28 email. Today, 10/31, I received a shut-off notice. I called. They "accused me" of scheduling the 2-month payment (10/26) beyond their threatened shut-off date of 11/13. I clicked on the "due date" that was offered on the 10/26 bill. The date Eversource had offered was 11/21. Eversource gives you two options: pay now or on the due date. Their due date was beyond their shut-off date. The customer service person at Eversource could see that I'd scheduled a payment. That didn't matter. I've been a customer since 2013 with an excellent payment history. I think threatening to shut off my electricity after one month's missed payment is rude and absurd. The customer service person asked if I needed "assistance paying my bill." I said I did because an amount was scheduled, and the Eversource website warned me against paying twice. She thought I required financial assistance--like I couldn't make a payment. The conversation went downhill from there. It was solved by Eversource going into my account, deleting the scheduled amount on the due date, and me resubmitting a payment for today. read more

We have purchased a house in Connecticut I can't believe how much they charge for this service is it arranges their prices And when you try to call customer service they were super rude I Hope they can bring another electric services another company because is the only company in Connecticut and that's why they put the prices you have no Other companies read more

Screw eversource and the outrageous "delivery charges" that they attach to our energy bills. I have a new born at home and need to keep the house comfortable so we have 2 energy star a/c units to keep the house a comfortable temperature during the summer and every month the delivery fee is basically double or more than what I actually used. Every time I contact the company to find out how they get away with stealing from CT residents I get the same run around about looking into payment plans or how the delivery fees pay for maintaining the lines and trimming trees. I call bullshit! There's no way you need to double everyone's usage as a delivery fee and no resident should need a payment plan to pay for you to rob them with insane delivery fees. I cant wait to leave CT for good. read more

Thank you! Henri arrived We lost power around noon today( Sunday) and were prepared to be without power for the next week - BUT a fleet of power trucks arrived on our street as soon as the winds died down around 5 pm --just their presence was reassuring! and Lo and behold we got power back by 8 pm today, Sunday --the same day we lost it! Thank you so very much! :) keep up the good work! read more

Not ONLY are they understaffed for this tropical storm outage, but power won't be restored in my area until sometime next week because they need to place a transformer and apparently, because of budget cuts, they don't stock extra transformers and have them on backorder. Ummmm?? It's one thing to be understaffed but to not even have the proper equipment is truly insulting. read more

Greedy, worthless company. Power has been out for days- will I see this reflected and compensated on my new jacked up bill? No, not likely. I also love how they've been assessing the situation for days but not doing anything about it. No updates. How hard is it to update a website? No trucks in sight. This is not against the linemen, they are sad pawns in this corporations crooked game. read more

We have been trying for about a year to have Eversource install permanent electricity on our property as we build a new house. They have been impossible to deal with and it has delayed our construction many many months. The rep that my husband talks with is rude and not forthcoming. Our temporary rental is up this month and we still can't get a permit to occupy because Eversource won't install. read more

The WORST energy utility in the country. Here, in Connecticut, we have the highest electricity rates (next to Hawaii) and the worst service. During the 3 storms back in 2012-13 (Hurricane Sandy, Hurricane Irene and "Snowtober") we in Ridgefield, CT, were out of power for a total of 20 days!! Eversource could not handle the outages and had to rely on service trucks from as far away as Michigan to respond. The State of CT got after them, and the utility spent millions on trimming trees. Then it raised everyone's rates even higher than they already were (the highest in the continental U.S.). Lucky for them--and customers--no major storms hit until yesterday. Lots of rain and modest winds to 40 mph -- not anywhere near hurricane force. All power went out last night at 8 pm across CT. I called ES and got an automated reply. No estimate of when restoration would take place. Today, 18 hours later, still no power, no trucks, no answer online or phone. In fact, the wait to speak to a rep is 20 minutes. I stopped by my selectman's office and he is unable to get any answers from ES as well. Lots of customers MUST HAVE electricity for medical purposes. Many are unable to operate a generator even if they have one. Eversource is beyond ridiculous as a utility. It should be sued and banned by the State and replaced with more than the single current monopolistic entity that doesn't know its ass from its elbow. EVERSOURCE IS TRULY HORRENDOUS. Best solution is to move out of its service area, which I plan on doing after dealing with it for the past 20+ years and seeing not a single improvement. read more

Called to speak to shut off my services as I am moving and the wait time was 1hr so I elected to have them call back. They called back and an automated voice said press 1 if you are ready for your call, I pressed 1 and it hung up on me. So I called back waited on hold for 1 hour just for them to randomly hang up on me before I even got the chance to speak to anyone. Not sure how I am suppose to shut my service off if no one will answer the fucking phone. read more

With so many without power. Why hasn't anyone seen any trucks or any one doing any work. We have underground wiring to the power grid across the street. read more

Power went out at work in Canton yesterday. The one time we DIDN'T want you to do your jobs well was the time you actually did. It would've been a nice Friday evening off for us, we work hard! I'll now forever hold you to the expectation that you can also get power restored to my apartment in under two hours. read more