DO NOT DO BUSINESS HERE. I hate that my original doctor retired because I have never dealt with…read morethis much hassle before. They require constant visits, and it feels like nothing but a cash grab. I've been on medication that works great for me. However, when it came time for my refill after 60 days, I was told I had to come in and pay $145--for what? The medication works fine. I followed their instructions back in December, refilled my meds in February, and now it's May and the same issue again. With inflation and the rising cost of living, who can afford to pay out of pocket every time just to get a refill? And let's not even talk about the cost of the prescriptions themselves since I haven't met my deductible. Please explain why an in‑person visit is required for refills within a 60-90 time frame? Every refill requires another appointment, regardless of whether the medication is working. It honestly feels like they are milking patients. I only see these people for one thing yet they want me to come in for other services. Why? I only want to see you for one thing. They then said, I would need to show them proof of getting wellness services else where. Why? I don't have to prove anything to you'll. I only see you for 1 thing. So why the hold up. If the money went toward improving the office, it might make more sense--but the place looks untouched since the day they moved in, likely back in the '70s. It's old and outdated. Trust me--if you value your time and money, go somewhere else. Find a provider who cares more about patients than padding their pockets. GREED IS RUNNING THIS OFFICE.

Dr Elmore and Mike have been taking care of our youngest (26 year old) son for 5 maybe 6 years now…read moreand they are the greatest. Delores and Ian who have had to deal with me should get a raise! They truly are a great, caring clinic and they take care of one of the most precious beings in my life so I wouldn't trust just anyone for his Healthcare.

I had been a patient of Dr. Ongangi and appreciated her care, but unfortunately, I made the…read moredecision to leave her practice due to repeated negative interactions with her front office staff. During my most recent phone call, I was consistently talked over, my concerns were ignored, and I was met with dismissiveness rather than support. When I politely asked the male receptionist to speak with a manager, he instead transferred me to another staff member. That associate raised her voice at me, repeated the same unhelpful information, and made no effort to address my concern. I was told management was unavailable, which felt like a brush-off. No patient deserves to be treated with such hostility or disregard--especially when simply trying to get clarity or help. While I had respect for Dr. Ongangi's medical care, the toxic front office culture reflects poorly on the practice as a whole. I hope the management takes serious steps to improve how patients are treated. Until then, I cannot recommend this practice.

Their front end staff are the nicest. They are prompt to answer any questions and extremely…read morehelpful. This type of excellence isn't really present anymore in the front office staff of a busy practice so I wanted to shout it out and let them know, they rock!

Doctor Weaver is the best Doctor in the world.. She always listens and she is extremely…read moreprofessional.. My son has been a patient of hers for many years.. We have never had any negative issues in her office.. The front office staff as well as her nurses are always friendly and helpful..

Admin is terrible. My Dr is awesome I wish schedule and calling to make an appointment was easier…read more Every time I call to make an appointment they never say hello, they automatically put me on hold. No personal touch to anything from this location. I will be going elsewhere which is sad because I like my Dr.

Went to visit office for weightloss management. While staff didn't seem the most customer service…read moreoriented, Dr. Sonja was very pleasant and apologetic of her tardiness which actually wasn't as long of a wait as I have waited in previous doctors office. She was very nice!

This place is a joke. I had an infection on my eye lid from an abrasion. I called ahead of time and…read moreexplained the situation. The operator told me to come on in they had opening. I arrived and the front desk lady asked me if anyone had called me that she didn't know if the doctor would see me because it was on my eye lid. She then told me she would talk to the doctor when she was available. 45 minutes later another lady came out and told me that they had no more openings for the rest of the afternoon and have a good afternoon

Dr. Lauren Ausuma is great! She met all of my meds and expectations. I haven't made my health a…read morepriority and things could've been bad. She did not make me feel any kind of shame and she assured me that she'd help me get everything back in order. She even gave me samples to take home instead of waiting for the pharmacy. The office staff are nice as well. I was in and out in thirty minutes. That's great for a first visit. Including labs

The doctors at this location are nice but as of recently; I have had a completely horrible…read moreexperience with this organization/office. They take months to reply to your concern and do not pick up the phone. The codes that were sent to my insurance needed to be changed to be covered and everyone was giving me the run around. I completely reached my deductible and out of pocket expenses due to surgeries but was billed because Methodist did not want to change a code. It has been months since I have been trying to get help and no one is helping. Some of the test that were ran were even rejected because they submitted it wrong and I am getting charged for it. This is completely horrible customer service. They are quick to have you come in for an appointment but don't help you after when they charge you for it. I will not suggest coming to this location unless you want to get charged for no reason for things that can get covered because they do not feel like changing it. I am disappointed in this organization/ office if this is how you treat all of your long term clients.

Asked twice whether medicare and supplement accepted (previous patient, YES they accepted both 6…read moremonths ago). I noticed a large yellow X through insurance on the paper forms I requested (I will not sign pages of medical documents on my cell phone). They said, after 45 minutes we do NOT accept medicare supplements anymore. Big waste of time when I needed an Xray

Picture this, day before Christmas Eve and you develop a cough so severe it wakes you up at night…read more I generally hate urgent care because the cost is astronomical but my primary care Dr. was booked until mid January so I had no choice. I made a same day appointment on the app. Arrived, filled out a few forms and was seen about 20 minutes later. The nurse practitioner was kind, funny and very informative. Four prescriptions later and I'm out. I didn't have to pay anything and I'm guessing it's because of their partnership with my doctor's hospital Baylor Scott White. Six days later and I'm feeling 100% better.