I really wanted to enjoy living at The Dylan. The grounds are well maintained, the location is…read moreconvenient, and staff has always been polite. My boyfriend and I chose this as our first apartment together post-grad after visiting six complexes and touring The Dylan three times. Unfortunately, our experience has been overshadowed by an ongoing AC issue. We moved in June 2026 and submitted our first maintenance request days later. Since then, we have reported the same issue repeatedly, sometimes 2-3 times per week. Maintenance responds, but the fixes have consistently been temporary. We were eventually given a brand-new indoor AC unit and thought the problem was finally resolved, but on August 12, it stopped working properly again. Their temporary solution is a portable AC unit that can realistically cool only one room. I have a ferret who is my emotional support animal and needs to remain below 77°F, so I have to choose between keeping the portable AC near her or using it to cool the room I am in. I should not be paying this much in rent to come home after work or spend my weekends sweating inside my apartment. The portable unit also significantly increases our electricity usage. When the central AC works properly, we use around 13 kWh per day. When relying on the portable unit, usage jumps into the high 20s and can approach 30 kWh. After more than two months of repeated requests, a portable AC is not a permanent solution. Had we known this would be our experience, we would never have signed our lease, and we will not be renewing. Please proceed with caution when considering this community.

Living here has been an absolute dream! From the very first day, the customer service has been…read morenothing short of exceptional. Natoya and the leasing team are always attentive, quick to respond, and genuinely go above and beyond to make residents feel valued and cared for. The community itself radiates warmth and friendliness you can tell that every detail has been designed with comfort and connection in mind. Neighbors are welcoming, the atmosphere feels safe and inviting, and it truly feels like home from the moment you walk in.

This is my first apartment Karen took good care of me got in fast n greetings All Love. I'll be…read morehere for 15 month the past days I been here it's been quite for me

The apartment complex appears to be nice but looks are deceiving! Let me begin this review with…read moresaying that I moved here because it seemed like a safe, well-kept, where the residents are well-to-do and aren't criminals, community. I pay nearly 2,000 for a 1bedrm so I considered the residents here wouldn't be engaging in hoodlum behaviors. I have been dealing with my neighbors weed smoke coming into my apartment daily for over SIX MONTHS now! I have reported this issue multiple times. I have called and emailed the leasing office multiple times and have spoken to the leasing staff as well as the new leasing manager. She finally contacted him after me dealing with this for months and she told me he ADMITTED to smoking weed in the apartment *mind blown! (Clearly all the weed has messed up his brain because how moronic can you be} Please note that the lease states that this is a NO smoking community. She told me to call back up there if I am still dealing with the smoke further & suggested I just use plugins to cover the smoke. She stated that she told him that he has to stop smoking and he agreed. He has not! She also said that after 3 warnings they could be evicted- it's been well over 3x of them smoking and they absolutely have not been evicted! I've contacted the courtesy officer numerous time - to no avail, weed smoke is STILL in my house as of today! I have sent emails begging that action be taken to which I don't even get the courtesy of a response. I've even had to contact the FPD. They live below me and their smoke rises and comes in through my vents, cabinets, etc. The smell literally makes me sick and gives me a headache! I fear my uniform, clothes and hair now smell like weed because of them! I work a very intense job and I can't even come home at the end of a stressful day and relax comfortably. The smoke wakes me up out of my sleep daily. It literally baffles me that this guy admitted to breaking the rules and not a thing is being done to handle it! I am so disappointed at the lack of action and I'm actively looking at what my options are. Word of advice - consider other apartments in the area.

I read the old reviews and I cant say things got better over the years. They changed the name…read more(woods at shannon lake) but things didnt get any better. They have a standard of care that they ensure the staff they employ follows- no repairs, no customer service. I renewed only out of need to be close to my job and the frequent increase in cost in the area. I think complexes, management companies like Woodlake Properties takes advantage of communities in predominantly black communities when they take over ownership of these small complexes. Leaving elderly individuals without maintenance repairs that are needed on a day to day to survive is inhumane. Animals are treated better in shelters.

If I could give ZERO stars, I would. My daughter moved to these apartments earlier this year and it…read morehas been a nightmare. The manager Chantel Smith has been completely unprofessional in her role. She does not sign for packages that I send to my daughter and maintenance has not repaired the air conditioning after numerous requests. I know how hot it gets in the Atlanta area, so it will be interesting how they respond when my attorney contacts them! I guarantee you, my daughter will not be signing another lease with this place.

Communication from management is abysmal. The roach problem has improved but they are still…read morepresent. I was humiliated a few nights ago when I looked up and saw one crawling on the wall right behind my guest's head. I tried to discreetly kill it before he saw it but it disappeared before I could get to it. I was on edge the whole evening hoping it wouldn't reappear. Thank God he didn't see it but he spent the rest of the night asking why my mood had changed. The complex is starting to develop a real trash and sanitation issue. We have an overflowing dumpster that was rented for a restoration project they had gong on but it has become a dumping area for residents and anyone else that decides to come in and get rid of some extra trash. The dumpster has not been dumped for two weeks. At one point it looked like a homeless encampment was being set up. We already have a roach problem. I am afraid we may soon have a rodent problem. Residents are mandated to pay $20-$25 a month for Valet trash service which is supposed to take place Sundays-Thursday. I have not received service for the past four days. When I try to contact the management company or the actual valet company I get nothing. I am actually being out in the position where I am being forced to pay for a service that I do not regularly receive and when I try to voice a complaint I get zero response. I feel like I'm a fully being punked. I put in maintenance orders to have me AC repaired and no one shows. There has to be a law against what's taking place here.... Or maybe it's just bad business. Here are some new pictures to give you a taste of what you might encounter if you are misfortune enough to live here.

as a resident with 2 teenage daughters I asked leasing not to enter my apartment while I'm not…read morethere that I wasn't comfortable and they told me they can do it anyway. entered my apartment and changed my locks. a grown man at that. After I stated several times that i wasn't comfortable !!! I'm taking this to court! This is sick !!!

This is the worst apartment complex ever. My sister lives here and she has a lot of roaches and…read morespiders. She put in a work order for lest control but they never came. There's mold in the bathroom and nothing is sealed properly. That's where the bugs come from. The employees are rude af and unprofessional. My sister was looking for other places to stay and only wanted a letter of good standing from the leasing office. They gave it to her as well as an eviction date even though she her lease isn't up until December. She was ONLY LOOKING!!! She called the leasing office about that and they said its nothing they can do and told her she owed $3000. BULLSHIT! Then out pf no where they changed it , like I thought it was nothing y'all could do. They have an online system where you can pay but it's always down and when my sister confronted them about it they never fixed and claimed all her payments were late, even during this PANDEMIC. There are stray cats everywhere and thin walls. You can hear your neighbor's entire conversations. I am begging you if you see this please live somewhere else. BRW MY SISTER IS PREGNANT!!!!!!

this apt is the worst I have to small children one is 5 months and another 16 months my A/C went…read moreout over the weekend I call 7 time to the voice mail requesting help and call twice and talk to a leasing agent on Monday. No one came out to help I had to pay for my kids to stay in a hotel due to no A/C and Management did not send anyone out to help. I have reach out to channel 2 new due to it being 90 plus degrees all week and no one will return my call or come fix the A/C

Do not move here - the office is horrible, they are hardly ever there and there is no voice message…read moresystem. Maintenance is a joke. Sunshine Management won't let you talk to a person - you have to leave a message and no one ever calls you back

I would like to give it zero stars but since I must choose...I moved into this community thinking…read morethat it was nice and well kept and safe. After moving in I've realized that they hide they cover the real issues with nice floors and cherry wood cabinets. The maintenance in the community is horrible. They take forever to get to the issue, after calling several times after a few weeks they will finally come and cover the issue instead of fixing it so when the problem arises again a few weeks later it's like pulling teeth to get them back out just to not fix the problem. There have been units that have had mold issues including mine, none working dishwashers that back up water and won't drain, pest problems that don't go away, trash on the outside of the buildings and tenants not dumping their trash inside the dumpsters but on the outside of the dumpsters. My unit along with the units next to mine have flooded twice and there have been floods in other buildings as well. There have been three instances when all the tenants were without water for hours with no notification that the water would be cut off, especially being that water is included in the rent. There is a electricity shortage upstairs in my bedroom that they still haven't repaired so I am without lighting up there and upon speaking with a neighbor she's have the same issue. I've dealt with a threatening neighbor that felt entitled to a certain parking spot although there is no assigned parking, and I received death threats from this neighbor about this situation that was witnessed the leasing manager and nothing was done about it but asking me to please move my car since she feels so passionate about that space. Water and mud rises up in front of my unit when it rains and they see it and promises to fix it but haven't. And this is just a small portion of the issues going on there. I would advise anyone considering this community to please do your research and find another place of residence because you will be miserable here, it's nothing at all what it appears to be.

Very nice community. Newly remodeled, friendly staff. Ground cleaned daily. On site maintenance…read more But the only issue I had was they need more areas for the children to play in.

Had a tour scheduled by the complex showed up and the doors were locked. An employee showed up I…read moreasked if she worked there she said yes and continued shuffling in her car. I told her I was there for a tour she asked me twice what time it was for after telling her already. Said that didn't sound right went into the building and locked the door. Didn't text me or email me for another 45 minutes saying I actually did have a tour at the time I told her I did.

From the owner: Located very close to many dining and shopping areas including the Avenue in Peachtree City, The…read moreSquare of Fairburn, The Fayetteville Pavilion, and Kedron Village. There are many entertainment options right around the corner! We're a short drive to downtown Atlanta, but far enough away to get a break from the busy hustle and bustle of the city.