They are notoriously slow, so make sure you have 2-4 hours to get any service done. my oil change took 2 hours and I was the first person there. now I have to take it back because the technician didnt secure the under car cover tray, so when i get on the expressway you hear this loud flapping. Good thing about this place is the staff, very nice people and very friendly, their service center just stays busy, so be prepared to wait. read more

Ran my credit without even telling me.On top of that, the general manager said my best option was to ruin my credit by defaulting on my car loan and have a repossession on my credit report and in return he'd sell me a car with a good interest rate. I don't trust these people. read more

The fact that I'd been approved by my bank they totally ignored the fact being approved for a certain dollar at 9% interest it didn't cover the entire amount of asking price but was willing to pay out of pocket for remainder. They used their finance company and presented an exorbitant offer amount to pay each month for a used vehicle even with my good credit rating. Wouldn't recommend to anyone to purchase a vehicle from this dealership. It took hours of haggling and pushback until an acceptable offer was made. read more

If I could give ZERO stars, I would. My parents brought their car in because it was making a very specific noise. Evergreen Kia told them it was the water pump. Let me add: English is not my parents' first language, but they 100% know the difference between gas and water. Yet the receipt magically says they replaced the gas pump due to a "crack." My parents park in a garage and never saw a single leak -- suspicious already. But we trusted them. We paid $1,000 for that repair. Fast forward: the sound never went away. I called the service department the following Monday, and the earliest they could look at the car was almost TWO weeks later, on October 31st. Fine. We bring the car back. Later that evening they call and suddenly it's the A/C compressor causing the noise. So the first diagnosis -- the one we paid $1,000 for -- was completely wrong. I came in with my parents on November 1st. The so-called manager, BRIAN BOZEK, was immediately rude, sarcastic, dismissive, and unprofessional. Instead of acknowledging their mistake, he acted like we were the problem for being upset after paying for the WRONG repair. We spoke to other mechanics who confirmed that it was neither the water pump, nor the gas pump, nor the A/C compressor causing that noise. Meaning Evergreen Kia was just guessing -- and charging. Brian said he'd review the issue with the tech who "started this mess" and promised to call me Monday. He never called. I had to call him, and the attitude continued. He said he could refund me but only if they reinstalled the old part. I agreed. He said he needed to "check the schedule." Surprise: he never called back. He dodged every call afterward. I left at least 3 voicemails. Nothing. This place is dishonest, unprofessional, evasive, and absolutely does not care about customers. Save your time, your money, and your sanity. DO NOT GO TO EVERGREEN KIA. They lie, they guess, they avoid accountability, and the customer service is the worst I've ever seen. read more

Terrible experience. I dropped my car off for a service beginning of the month. 4 Weeks later no update on the care and the lady is saying we dont know when it will be done. No check ins no status update just left for mystery. Horrible branch from the sales team to service team. read more

They sell free oil changes when you buy a car but they have so many they can't keep up with service and they use the oil change to sell you more things. They also have the worst parking situation anywhere read more

Owned my 2024 Kia Telluride for one year and it is the best car I ever owned. But I brought it from Evergreen Kia and I would not recommend them to anyone. From the signing the paper for the car all all the experiences with the dealer have been terrible. Leading to last week them telling me I need rear brakes because they are at 2mm. I said no for the brake job. I went to Pep Boys and paid for the evaluation and they told me and showed me pictures of my rear brakes and said they were at 8mm and that I do not need rear brakes at 21,500 miles. They also didn't tell me I had a recall which I found out from Kia international the next day. So I decided that with all the lies over the year I will not be going back to Evergreen Kia. My recall is scheduled for this Friday at the Orland Park Kia. I will bypass all my free oil changes at Evergreen Kia and pay for the at Orland Park Kia. read more

For me will be cero stars! I brought my uncle to buy a used car and because they talk Spanish I chose. Spanish speaking sale person ! Terrible mistake he was rude and he want to sell a new car right away he was so desperate to find any car not the one with the budget we told him and was a terrible experience no help at all he was so unprofessional and rude he want to sell us at the end a very old car and another cars that was so bad from the inside so they don't have the cars ready for sale! Unbelievable was a very bad experience and I'll never go to that dealer again! O recommend it to no one! read more

STAY AWAY FROM THEIR SERVICE DEPT, READ BELOW WHY: The service dept is incompetent, negligent, unprofessional and dishonest. My car was damaged while sitting in their shop for months for an engine replacement (yes, Kia engines are very cheap and cause major problems after 70k miles). The repairs from the damages caused by their stuff caused significant delays, and this shop is too cheap to offer rentals/loaners. So, if your car is here for a long period of time, be ready to foot your own transportation expenses. When calling to get updates, they place you on hold for hours. They are so disorganized. One time I called, and they couldn't fine my file. The service techs are also so unprofessional. I caught them smoking while in the shop while attending to vehicles. I brought it up with the top manager, Maurice Bird, who is just an incompetent and apathetic manager. In short, this service department do not care about your car, your concerns, or customer service. If you must have your vehicle serviced by a Kia dealer, DO NOT go here, or you will regret it. If you are thinking of purchasing a vehicle, stay far away from Kia because, being a Kia customer is an abysmal experience, from its quality to its customer service overall. Kia Motors also has poor customer service when filing claims. read more

never experienced such lack of caring from a car dealership ever from sales to service they are awful. Kia had a recall do to how easy it was to steal the cars. I took it in and was told by service that I would have to pay for the service because I installed an after market remote start. I replied that they were the ones that sold and installed the remote start in the first place and why would Evergreen Kia install a part that wasn't authentic Kia parts and their reply was the one installed was better. So they purposely installed a part they knew would effect my warranty. Stay away stay away stay away. you have been warned. ps. I doubt the remote was better but I would bet it was cheaper! read more

I would give a zero if it was an option. My kia has been there over a MONTH. While there for repairs, they further damaged my vehicle an attempted to blame AAA before assuming responsibility. Now there's magically no one available to make the repairs on the damage they caused. Have been lied to numerous times about when the work would be complete and when I could pick up my vehicle. No loaner car or nothing. Just poor customer service and grief. I ADVISE ANYONE EXPERIENCING DIFFICULTIES WITH THIS DEALERSHIP TO CONTACT THE ILLINOIS ATTORNEY GENERAL AND FILE A COMPLAINT. CONSUMER FRAUD IS VERY REAL AT THIS LOCATION read more

They did $900 worth of work in a day, I applaud them all especially Chad in sales. Very smart and welcoming environment we were welcomed too. Had a small issue with the car my uncle got about 3-4 months ago but he's now back on the road. Thank you everyone at Evergreen read more

07/26/2022- I took my vehicle to a scheduled appointment. When I walked in, a woman with blonde hair asked who I was there to see. I explained I had an appointment to inspect my engine (it went out due to a manufacture defect). She told me there was a long wait, as she pointed to the stack of papers and said, "you're basically just another number". How is this quality customer service? Back track to my last service there for my "free" oil change, none of my fluids were topped. When I called the service manager to let them know what was being done, so they were aware, he proceeded to tell me it was Kia's fault for offering the free oil changes and they couldn't keep up with the demand. How is this the customer's fault? This is my second KIA purchased at this location and believe me, I will never be purchasing a vehicle here, again. The customer is not valued. Spend your hard earned money elsewhere. read more

After reading some of the other reviews I almost feel like I was car shopping at a different place... lol...Dan Wallow our salesman, the store manager Mo, the finance manager John and the store owner Andy were all phenomenal. Fair, attentive, knowledgeable, friendly. A pleasure to do business with each and every one of them. Will highly recommend their dealership to all that I know. They sold me a great car at a fair price. It was quick, painless and actually fun working with them! Call Dan and see for yourself! read more

Evergreen Kia - Car Dealers Near Me - Chicago, Illinois

Better customer service and professional mechanics. I have 3 Kia's two already with oil issues.

Horrible service!!! I'd never buy another car from this place. They treat you like trash if you buy a used car. They refused to put gas in the car, refused to put screws in for the license plate, refused to put mats in the car and the list just goes on. There's no way I'd buy a new car from here either. Customer service goes a long way and unfortunately I doubt these guys ever figure it out. The Kia dealership in Schaumburg was 1000x better and work the experience. read more

Went in to look for a new vehicle and Matt helped us. He was very knowledgeable and kind. He showed us all available options and we found the vehicle best for us. The dealership clean and was stocked with many vehicles read more

I purchased my 2023 Kia Sportage in August or 2022. I have had two free oil changes of the 10-years provided. I called yesterday to confirm my 7/24/23 appointment for my next oil change and was told I have to pay. WHY, ten years of oil changes are included? I was told because I gave them a bad review, the owner took away my free oil change privilege and he has that right. The lady in the service department seemed very confused when I asked does that mean they pay for good reviews. I have emailed Kia's corporate department and hope they do the right thing. Just for the record, the bad service was the second visit. I sat outside in the car with my ride waiting for a call stating my call was ready. When I received a call I stated I was on my way in and walked into the service department within 1-minute. When I walked in no one was there. Someone eventually walked by and asked if I needed help. I told the I was picking up my vehicle. I was advised to have a seat and sat for about 10-minutes before someone walked by, saw my paperwork and said here, you're good to go. I got no explanation of any findings or what was done to my vehicle. I guess that's not bad customer service, its NO CUSTOMER SERVICE. read more

I hate to give them a 1 star. There should be an option for ZERO!!!!! This is by far the most unprofessional dealership I've encounter in my life. Peter is a joke! He tried over talking me and was overly aggressive with me, all because I asked him should I have been dishonest with my service. I paid for filters that they didn't put on my vehicle and the result was my car shaking uncontrollably and I was scared for my life on the expressway. I left an honest opinion on the survey and the end result was my PROMISED free oil changes were cancelled. I will never in my life purchase another vehicle from this place, nor will I EVER refer anyone. read more

i went to help my mom purchase a new vehicle and our salesman Carlos did a great job. He listened to our needs and what we wanted to spend. He understood that she was 90 and wanted a vehicle similar to what she had and easy to operate. Carlos put her into the perfect little car. He drove the car with her so she could see how it operated and if she would be comfortable. The whole process was easy and Carlos explained the purchase step by step. in just a few hours he found my mom a car and had all the paperwork completed. I would recommend Evergreen Kia to friends and family. i also would have you ask for Carlos if you want a salesman that finds you what you're looking for with no pressure. He made sure my Mom was happy with the vehicle and even called her the next day to see how she liked the car and to thank her. Thanks Carlos for a great experience with Evergreen Kia. read more

Just bought my 2023 Kia Seltos - best car buying experience I have ever had. Andy, Dina, and Eric made my purchase easy and fun. Dina was a pro with all of the options and features of the car and showed us how they all worked. She set everything up including the KIA connect app on my phone which is absolutely phenomenal for remote access to the car. I will definitely be coming back for our next vehicle! read more

Contacted them first via internet about a used car on their website. Told it was available. Gave all my information, made an appointment, and was given a code number because their Covid restrictions are be followed per Peter. Went in for appointment, only saw 1 employee wearing a mask, didn't even see any masks on any desks. Had to give all of the same information again. Then was told to wait while he got the car. He came back and said that they can't sell that car because they're waiting for parts, but he has other cars. Total bait and switch. Horrible, horrible customer service. No concern for customers health or time. Don't waste your time here, there are other Kia dealers in the southwest suburbs. read more

Evergreen Kia - The entrance to Evergreen Kia - Car Dealers Near Me - Chicago, Illinois

Evergreen Kia faces the same post-pandemic challenge as all other dealer service centers: more business than it can handle, with appointments booked 4-6 weeks out. Evergreen Kia told Kia HQ that it no longer wanted to offer online appointment booking; it was too much. So, the system was disconnected... but the Kia Evergreen website still takes appointments, and will send you multiple confirmations via email and text. However, if you show up for that online appointment, you are not in the system and you will not be served. This is such an absurd and frustrating situation it's hard to believe no one's investing the energy to fix it... but it's not, for the same reason the appointment system was taken offline in the first place (more business than they can handle). Buyer beware. read more

BEWARE. DO NOT EVER BUY A KIA AND DEFINITELY DO NOT BUY FROM EVERGREEN KIA. This dealership has to be the WORST DEALERSHIP IN THE CITY OF CHICAGO. Their customer service is terrible. The 2020 Kia Forte we were sold already has had the transmission replaced. The starter is not working and the car won't shut off. This is ridiculous. This car has been in service for a collective of 3 months. We have been waiting on the field technician now and every time we call, there is NEVER a definitive answer on the status of our vehicle. Stop giving us the run around and just say that you sold us a messed up vehicle. We never get call backs and we never get updates. Fix this immediately. BEWARE. DO NOT EVER BUY A KIA AND DEFINITELY DO NOT BUY FROM EVERGREEN KIA. read more

Moe and Carlos need to fire themselves. The reviews speak for themselves. Why didn't I read before wasting my gas?

i wish i could give them zero stars. they sent me an offer in the mail stating my current car note and loan and saying it could be lower with them then when i came in they acted surprised by it. they don't listen to what YOU say or want. and the worst part is the salesman flat out told me to get my altima repossessed just so i can get a loan with them. they don't care about you they care about their sale. they had a dog running around the showroom floor too. just unprofessional. water bottle wasn't even cold. read more

This place has the worst customer service specially Diana from the title department. Worst place ever to do business. She calls customer with the worst attitude. She has no manners. Ratings for this dealership are the worst and bbb has an F with bunch of complaints. Stay away and shop elsewhere you will get treated like crap. I hope management address the issue on how she speaks to people. No manners and is just plain rude. I have never experienced talking to such an unpleasant unprofessional women like her. read more

So Evergreen Kia just told me they won't give me any more free oil changes or tire rotations for my Stinger because I gave them 3 bad reviews. Well, apparently, they want good reviews no matter how much they lie or not follow through with what they are supposed to do. The manager is not using logic. I told them to fix a small piece from my trunk panel 2 times while getting an oil change and they didn't. One of the times, the manager told me he would order the part and call me when it comes in. I never got a call. So I gave a bad review. The very first time I gave a bad review was because upon purchase of the vehicle, the salesman told me a cheaper price. When I went to sign the paperwork the car price itself was much higher. I guess this dealership made a good choice for me because I wouldn't want to do business with these kind of people anyway. read more

I went to Evergreen Kia about a month ago hoping to get a decent gently used car to get me off the bus and commuting safely back and forth to work everyday. Walking around with my dad Alfonso Ruiz came outside asked me a few questions and told me to stop looking at used and consider new. No BS, no pressure. Two and a half hours later I walked out with a 2019 Sportage. My financing terms fell through a few days later but Mark in the financing office promised me he'd straighten it out and he did. I don't have the best credit and I didn't expect much but I got everything I needed at a price I could afford. Thank you to the entire sales department at Evergreen KIA! read more

Evergreen Kia - Car Dealers Near Me - Chicago, Illinois

No work yet. Have a recall with no parts available so you would think I'd be upset, Isabell in service looked everything up for me and actually gave a dam...Thank You Isabelle read more

I bought a car here last September, at first everything was peachy, until I took it back to have a remote starter installed (it was part of the closing deal), so I'm back to pick it up later that day only to discover that they had scratched my brand new car, so I obviously complained about it and they promised to call me back with a solution on the next day because they needed to "talk to the owner", they didn't call me back, it took me 2 weeks and several calls and visits until I was offered to have it repaired. I even had to complain because an employee named Marcel was super rude to me and my wife when I was asking for a solution, he raised his voice and was evidently mad, I was never rude to him and I spoke louder only when I was being spoken that way. So after that finally agreed to fix it the repair was not great and up to this day you can still notice it on the car, I will never buy a car here again and I will never recommend them to anyone. read more

I would never deal with Evergreen Kia again poor service department customer service was horrible I was treated so bad here. Sat for hours before I was told I could go home and still didn't kno what was wrong with my car. read more

I called this dealership over a month ago to have service done on my wife's Kia Sorento regarding recalls. I was told the entire month of November was booked and that there was availability for dec 12th at 11am. I booked the appointment. I called on today's date at 10:56am to let them know I will be a few minutes behind for my appointment and was told I didn't have an appointment nor was I ever entered in the system. The supervisor told me even if I did have an appointment, the type of recall I needed fixed can't be done on a Saturdays. I waited over a month for nothing. Complete waste of time. I would give 0 stars if they had it. I asked what can be done so that no other customer goes through the same problem in the future. He replied "nothing" we have a new crew, as if that's a justification for what happened. Save yourself some time and take your business elsewhere read more

When I tried to check on acquiring a car on Saturday, I was given the runaround. The salesperson was not helpful at all and lacked professionalism. They didn't try to assist me until I contacted and said that I would be filing a complaint, even after I had been phoning and texting the salesman for days. I had to get in touch with them once more to find out the status of things, even though I was assured that I would be assisted and would even get a call once the store opened. My credit report was run from Saturday through Thursday, and the results showed astronomical amounts and costs. Time and effort were completely wasted on this. read more

I received a letter in the mail about a recall causing Kia's to overheat and engine fires. I called as stated in the recall letter to make an appointment at my nearest Kia dealership. During this time, their system had been hacked so I couldn't make the appointment. My car began running hot, I got it checked out and it was told me that it's something to do with the coolant and the engine; related to the recall. I finally got an appointment which was 3 weeks out from the date I called. The day of the appointment I take my car to the dealership. I explained to them what was going on and gave them the papers for the recall, they told me that they had to get approval from the Corporate office to do the work. I called back the next day. They told me to put down a $1,000 deposit so they could take the engine apart to diagnose it to get the approval from Kia that that's the issue. I called corporate because this doesn't sound right if there's a recall, fix the recall. The lady on the line says she doesn't know about this policy this just must be their companies policy. Then I'm told it can take 3 to 4 weeks to get my car. A week passed my car still had not been worked on and no diagnostic test had been done. I go to get my car and they tell me I have to pay $179 for the diagnostic test that wasn't done; before they give me my keys. I asked to speak to a manager. When speaking to the manager and the associate he told me to be quiet when I was trying to explain the situation. He was also very dismissive and rude. I paid the $179 and got my keys, I got to my car and there was a piece from my front bumper on the ground; the manager wouldn't come out and talk to me. I had to call the police to get some answers. The manager told the police that my car was like that when I brought it in. This was my first and my last time ever going to them. read more

I had a truly disappointing experience at this car dealership. They scratched my brand new car on day of delivery when changing the license plate last week. (Sep 2023)No apology was offered. Had to drive 2 hours and waited several hours more for them to buff it out and still have visible scratches. Cant stress enough on the bad customer service. The staff seemed disinterested and unhelpful, making me feel like I was inconveniencing them by being there. I wouldn't recommend this dealership to anyone looking for a pleasant car-buying experience. Please note I did not want to give them 5 star review in return of 2 free oil change. This is an honest review from a real customer. Read other 1 star reviews before deciding to do business with them. Good luck! read more

Horrible service they won't let you tow a car to them... even if you have a warranty with them. Just bought a Kia under a year and the car won't start read more

You buy your car here but you cannot get service! I called July 19th for an oil change. The first available date is November 10! Really?!! When you buy the car, it's free oil changes for life. Yeah okay. read more

I ask for service to get a new rim. I have warranty on them. The service lady kept sending to the car parts. The guy told I have to have her verify everything. She acted like she did not want to do her job and was extremely rude. Come to find out I have to buy a new rI'm so I would stop asking questions. Then she told me they have no appointments until November. read more

Complete crap of an experience. Called up multiple times to confirm the car is available and then when I got there after driving 50miles told me it was sold in the morning and the sales team who setup the appointment didn't know. Well as easy as that. Good job! Avoid this junkyard! they keep salvaged used cars and true unprofessional. read more