I have been a long time customer, but sad to say that the service has dropped off. A sweater with…read morestains, that I pointed out to them, came back with the same stains only pressed. I managed to clean myself. I tried to let them know (wasn't seeking anything just wanted to let them know), and they didn't seem open. Then a couple of weeks later they dropped off someone else's clothes with mine. Pick ups have been missed also. None of this happened in prior years. I was happy with them for a long time, but am seeking new cleaners. The few alterations they have done I have been happy with. But sad to say I think I need to seek alternate cleaners.

I love this cleaner and also she is my tailor now. I had several pants that needed patches and it…read morewas pretty simple for her to do at $10 each. She saved some of my wardrobe! I am so thankful! She took on a cleaning that another cleaner wouldn't and they got most all of the stains out. There are only two very faded spots remaining. This cleaner is so lovey to speak with too! I feel she tells me the truth whenever I give her some task to do. So happy I found her!

They have very convenient hours and service availability. I brought in a few items for dry cleaning…read moreand alterations, and I was able to be seen in less than 15 minutes. The dry cleaning items had a quick turnaround, just a day or so, while the alterations took about a week (which is also quick). Everyone who assisted me was friendly and attentive. The dry cleaning was competitively priced, but I did feel that the alterations were a bit high. I don't have much to compare with, other than evening gowns, but I was surprised that taking in the waist on a pair of pants was more expensive than those gowns in the past. The payment system was a bit confusing as well. I'll admit, I did not notice the signs inside the establishment that indicated "cash only," so that is my fault, but the electronic invoice that I was sent made it appear as though I could pay with card online. The website also does not have clear indication about payment types accepted. In a day and age when not many people carry cash or have paper checks anymore, this could be a drawback for people utilizing this business.

charged me $70 to tailor jeans and they ruined them. cut them too short and didn't care…read more one of the sons who owns the place was very rude

Great cleaner and tailor! I've brought multiple items in to be altered or repaired and the price is…read morefair and quality of work high. They also have a great and modern facility that allows for easy use and quick pick up of items.

The pricing is ridiculous for wash and fold and I don't think it's worth the service I wish you…read morewould adjust this

I sent in a high value Burberry trench coat to get dry cleaned and it got damaged!! The coat had…read moretwo small black stains on a sleeve. I pointed those out when I sent it in. When I picked it up the first time. The person at the store said that they failed to remove one of the stains. I accepted that. But upon further checking, I noticed that the front collar of the coat got some large watery stain and a red spot which I didn't have when I sent it in. This is after they had supposedly cleaned the coat once! They took it back to be cleaned for a second time. And when I picked it up again, they said that the red spot they created cannot be removed! They insisted that the spot was there when I sent it in. I definitely didn't have that spot when I sent it in. As a normal person, I didn't take any video before I sent a coat to the dry clean, so I can't prove this. This stain is on the front of the coat. I cannot wear it any more! This is a very expensive Burberry trench coat. They only returned the 40 dollars they charged me for cleaning, which they didn't do and further stained it! It also wasted a bunch of my time. The person at the store refused to take any responsibility of ruining the coat. He said that the coat was not new and was dirty. But why would anyone take a new and clean coat to a dry cleaner?! This place is a nightmare! Avoid at all costs!

I wouldn't recommend bringing anything you really care about to be altered to this place. Ruined…read moremy dress with their "alterations".

4/1 One day in the Summer of 2003 I stepped foot in…read moreExcelsior. The next day I came back and asked the owner to be my cleaners. John proudly said yes. I've been going to him ever since, except in only one occasion. I've never had a problem with my clothes and I've never had a problem with customer service. John provides pristine and high quality care every single time. My clothes come back perfectly clean, pressed, and handled with real professionalism. Reliability like this is rear! I love how I get compliments on my shirts, just the other day 4/4 someone asked was my shirt brand new. They said that they loved how my shirt looks. The services requested were laundry with mild starch, sometimes placed on hanger or sometimes pressed and folded and placed in a box waiting for pick up. My pants are always pressed with a perfect crease. The value is great here and not over charged. I went to a neighboring cleaners once because I was in a rush, they charged more and the shirt came back dirty. I guess it is good to know what the competitor is doing but lesson learned, if it ain't broke, don't fix it. Inspire more, Yelp more!

The WORST dry cleaner ever!!! They claim to have lost my…read morecashmere sweaters, Armani coat, and a very special afghan that my grandmother knitted for me. Items couldn't be replaced, and Excelsior has been ghosting me. I took them to small claims court and won although I couldn't put a price tag on my priceless items. I never dreamed I would have to sue a dry cleaner to get reimbursed for items that they claim were lost.

Never had any issues with the previous owners. But since the management change, I have had two…read moreitems tailored and both times, the quality was terrible. A pair of pants was stitched at just 4 points, which caused my feet to hang up on the cuff every time I put the pants on, and causing the stitches to fail soon after. The cut was also uneven and not straight. On my second run, I had the sleeves of a sport jacket done and the stitching was just butchered. First, they tell me it'll be ready in 3 days. I go back in 3 days and I see it hanging on the rack, never being touched. So they tell me it'll be ready in a few hours. It's obvious they rushed the job because the sleeves come out completely sewn up, no time put in to re-do the button holes. When I bring it back to get fixed, it takes 3 days of stopping in and arguing with them before I ever get the jacket back. They cut so much material off the sleeves I can't even take it to an actual tailor to fix it.

Never had a serious problem with getting my stuff cleaned or altered here. They are a wee bit more…read moreexpensive, but since I live right across the street, I can beat the convenience. (Please note that there has been a change of ownership at this location since the previous 1-star review was placed.)

I don't know how these people can have any less than five stars plus. I wish I could give them a…read moretip somehow. I finally got tired of the hotel's spotty laundry facilities, with broken washers and dryers and people's dirt and fingernails and pet hair! So I decided to start using their send out laundry service, absolute cleaners. My clothes always come back sparkling clean, crisp, well folded--think Marie Kondo. These people fold better than I could ever think to do. They put small papers in between. They wrap the dry cleaning stuff in plastic. They really are meticulous about how they pack the laundry. Thank you so much, absolute cleaners, for making my life easier and making me feel like a VIP, even staying in a three-star Residence Inn!

Very unprofessional experience. The staff appeared to be simply going through the motions with…read morelittle attention to quality or customer service. There was no follow-up regarding my concerns, and I felt that my situation was not handled with care. Additionally, several staff members were rude and dismissive, which made the experience even more disappointing. I would expect better communication, professionalism, and customer care.