Unfortunately, I didn't have the best experience, and I've been waiting for 3 days for someone to call me back. The crew was friendly but extremely slow AND inexperienced. I had a three-person team at 135 per hour.
I had a king and queen bed with mattresses/box spring, a dining table, six chairs, an already broken down entertainment center, 17 boxes, a buffet, 2-piece sectional, Peloton, bookcase, wine fridge, couch table, armoire, dresser, three nightstands, a standing mirror, a 55-inch smart tv, one end table (4 hours to pack!) and a 10 x 10 storage (another 2-3 hours!) with a third of what I had in my home, boxed up and ready to go.
I moved from the Galleria to Kingwood.
The say Quickly, Safely and Affordable but I challenge that;
* Quickly? The above-listed items took a total of 11.5 hours to pack and unpack. My daughter watched them struggle with putting the things in the truck and deciding how to pack everything, which took an extra 30-40 minutes each time they loaded something. These kids were struggling to get this job done. They took 90 minutes to drive from 601/Post Oak Blvd to the Northpark/45 area. I seriously have no words for how slow this occurred. The kids were super sweet, but they didn't have an experienced crew member, and as the customer, I paid for it.
I would have stopped them, but I needed to be out of my home Monday by noon. This was painful to watch and experience, to say the least.
At one point, my daughter started moving things into the living room to help them move faster!!!!!!!!!!!!!!!
They had a difficult time once they arrived at my home, putting things away. My painters ended up putting my armoire in my bedroom after watching the moving crew struggle to get it in my room and break a light switch!
*Affordable well this debacle cost me $1,587.50 and they didn't even send the furniture back up, I couldn't find the screws to my bed that they had taken out, so I had to make an unnecessary trip to Home Depot the next day and sleep on the floor that night!
I've moved a few times and even a four-bedroom home that cost me less than half of this one.
*Safely- You can't be unsafe moving that slow. 11.5 for what should have been a five maybe 6-hour move? 1587.50 is far from affordable, that's an organized hold-up!
One out of three isn't bad if you are trying to get 33% of the 100% you advertise. Like I said at the beginning of this review, "I'm still waiting for someone at this company to call me back. " I left a voicemail and gave them the lowest score I could on the Net Promoter Score review they sent me and asked for someone to call me back, and I called today, guess what? The line is busy! Wow. My final advice to anyone moving and wanting all three, Quickly, Affordable, and Safely, Don't let this company move you. $1587.50 or 135 per hour for 11.5 to move the things I list above is unacceptable. I'm incredibly disappointed and waiting... read more