Upsurge was very kid-friendly! My grandkids had a great time and really enjoyed the experience. A…read morefun spot for families.

I was so glad that Tuscaloosa had an indoor place where kids could play. It didn't take long for…read morethe place to get run down. They charge $18 AN HOUR per kid with a little discount for each additional hour so they are making a killing!! Take some of that money and keep it nice. I do not understand. This needs immediate attention and a major facelift.

The food is amazing I love the pizza as the service is super quick and great for kids and the…read moreambience is perfect for any day!!

This location was one of the smallest Chuck E Cheese's I've ever seen, but it was nice, it was…read moreclean, it was well-staffed, and had the usual amount of Chuck E Cheese maintenance effort - there was a guy fixing games at 8PM at night. It was a welcome break after a long day's drive, a joyful sight for any kid who has spent too much time cooped up in a car.

This was our second visit to event zona and it was awful. The staff was more worried about playing…read moreon their phones that being helpful. It was a Thursday night and there was hardly anyone there. My kids who we all fairly young. One who was 6 and never played razor tag before and the guy didn't even show him how to do anything. Then their arcade games weren't working. To me this play is very over priced for the service and quality of products.

Wish I could give zero stars. The management there is absolutely horrible. There are at most 4…read moreteens running the whole building while the manager is no where to be seen. More than half the games are broken or one of the workers are "working" on it. To me it seems like the manager makes them clean it to make them look busy. The manager(s) need to do better. Leaving what looks like high schoolers to run a large arcade/bowling alley is crazy. Will never come back. Do better.

Lanes always breaking bathrooms are nasty food and drinks over priced. Owners just don't care…read more It's like they have zero pride in their business. Avoid if you can.

1.0 star rating 12/9/2018…read more UPDATE 12/12/18 We have received FULL refund including the deposit and have removed the pictures associated with this review. UPDATE 12/9/18 Refund has been processed. ---------------------------------------------------- I have been contacted by a representative of the business (owner?), and he has begun the process of reconciliation. They have offered to refund my purchase of the party and food for the guests. This is a step in the right direction by them and, as of now, has not been completed. I appreciate the contact of GT lanes representatives, and will keep everyone updated. When this does get settled I will post another update. Thank you everyone for your support and sharing of this matter to everyone.

Great place sooooo match fun. Not to Bad of price either. Me…read moreand 4 and others bow for 1h 30m the people can be happy where great.

nine year old couldn't ride with parent; only allowed five minutes (at $10 a pop) for children's…read morecart. Very short handed so waited forever, but ultimately apologized for this. Arcade is fun but about $3 a game. One game was broken, but they gave credit for it.

Love love love this place!!! Great indoor activity especially during summer!! Staff if very…read morefriendly! Always very clean and that's why we keep coming back!! Cloud9 is awesome!!!!

DONOT COME HERE, Jeanette was the rudest lane attendant I have ever had , was constantly on the…read morephone , outside smoking , & talking to her "buddies" She was basically being paid to socialize when I paid an arm and a leg to even bowl , I wish I would have gone to Bowlero the lanes are so much better and so is the service , owner if you would call him that was rude as heck to !!! DONOT RECCOMEND

Well took the family here with kids. Most of the arcades game were broken. Paid for bowling and the…read morekids needed bumpers but they put us on a lane without bumpers and when we ask if we can switch because the kids need bumpers but you guys didn't tell us the bumpers didn't work. They said we can't sorry and left the area. It wasn't that fun. It would have been more fun if more stuff was working properly.

A good way to assure customers keep coming back and ensure your employees actually wanna work there…read moreis to turn on the damn A/C. You got your employees just sitting and sweating, what you think your customers are doing when they are coming to play? Sweating our asses off and it's so stuffy and uncomfortable. Hard to enjoy the play and being there.

We came in with a party of 17 they were more then accommodating. We were in town for a family…read moremeeting and greet in Lauderdale. We had a great time and the kids enjoyed themselves.

I would not recommend the arcade at all! I recently went with friends for a daytime outing. Most of…read morethe games were broken. Some of the broken ones weren't labeled broken. We basically stayed about 20 mins and lost most of the money we put on our game cards to broken machines. Then laser tag had a sign saying it was down as well so we couldn't try that. The bowling looked like it was okay but we did not try it that day. We basically went to plan #2 for our day outing once we experienced the arcade. I'd say try bowling and skip the arcade if you go at all.

Frequently there are machines in the arcade that are broken. You swipe your card to play only to…read morediscover the game machine controls are broken. Found old pizza in one of the games. Bowling lanes are fine. Generally not a lot of emphasis is put on customer care and service. With a little more effort with maintenance and customer care, Premier Lanes could be a stellar place for families to enjoy an afternoon or evening.