Other than the check-in person, who was not very welcoming, this is a great place to stay! I liked the room, comfy newer bed, and in room fitness equipment. Parking was free and they have plenty available. read more

I really loved this hotel for several reasons but my only problem is the bed made me SUPER itchy! ): What I loved: free parking, friendly staff, free breakfast (restaurant style not continental), printing, nice gym pool and jacuzzi, a modern and clean room, and workout equipment in the room! What could have been better: WiFi, rooms aren't too sound proof (could hear the college students at night), and my bed )-: I was in room 248 and the first night, I felt itchy during my sleep. (Btw I shower before bed lol). The second day, I came back from work and took a nap and was extremely itchy again. I got up, showered, and went about the rest of my evening feeling better. When it came time to go to bed again, I woke up within an hour feeling severely itchy and couldn't sleep it off ): Timothy, the staff who helped me, was very kind in accommodating me and moving me to another room! (404). I still felt a bit itchy (maybe that was residual?) but at least better than my first room. But the problem with this room was that I could hear the traffic and planes so if you're a light sleeper I'd suggest bringing earplugs! I really would love to stay here again but I'm just afraid of my itchy experience ): I've stayed in many hotels and haven't had a reaction like this before! read more

This is one of the more basic HIEs I have stayed in. I would rate this two stars if not for the excellent staff at the front desk and the woman running the breakfast room. They were all super friendly and helpful and they really engaged with me as a customer. Thank You! The hotel itself is in a good location and not too far from downtown and campus. The rooms were some of the smallest and least outfitted that I have encountered... I have stayed at alot of HIEs in recent years. The beds were small, the bathroom tiny, and no refrigerators. The breakfast room felt like an afterthought - some tables were practically in the elevator it was so poorly laid out. The pool area was dark and a bit dingy... And it is all made worse by the nearly $300/night rate on football weekends! read more

One of the Worst Hotels to Stay for the paying the premium price. Staff is rude and not polite, breakfast is okay... Furniture are horrible. See the refrigerator in my room.. You can hear someone screaming in the other room. Scary. read more

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Decent rooms, convenient location, and average decor. The breakfast is horrendous but complimentary. Sausage patties were dry from being served as leftovers from previous days. Coffee wasn't too bad. The internet was very slow and I had to log on a half dozen times a day. The staff was hit or miss. I mentioned my problems with the internet to a dark haired Caucasian woman with glasses behind the desk. She said she wouldn't know anything about the problem because she doesn't use the internet. Great customer service...lol. read more

Pro: close to the mall, food, University of Michigan, breakfast Con: older rooms, no fitness room on site I'm an early riser, my family is not, so i usually got to the fitness room for and hour or so when staying at a hotel so I'm not bothering the fam. Well this location doesn't have a fitness room on site (it's at the hotel next door). Sorry not about to walk across the parking lot at 6am during a snow storm. We had a room overlooking I94 and surprisingly the road noise was not that bad, did hear a few snowplows go by but i was expecting worse since i am a fairly light sleeper. If given the choice will not stay again. There are cheaper options with the same amenities and more in the area. read more

Express would certainly be an appropriate moniker for my stay at Holiday Inn Express and Suites Ann Arbor, specially since I was there for all of 12 hours or so. I wasn't there exactly as a guest; I was hanging with someone who was a guest. Nevertheless, I got a good idea of what the Holiday Inn Express is all about, and I believe the express part refers to easy check in/check out, which in my line of work can be something of an advantage, so, check mark for the express part. My new found friend wouldn't have found "express" anymore convenient since he was there for four whole days. He was in town for a training session at the Toyota Technical Center, he looked me up, and the rest is history. So here's the scoop: we got to the hotel around, oh, 11ish. The lobby cum Continental breakfast joint isn't exactly the Ritz, not that I've ever been to the Ritz, so enough said. Right off the bat, got hastled by the concierge or desk jockey or whoever he was, to sign in as an extra guest, got a lecture on restrictions that my friend couldn't have the benefit of friends overnight, then, some innuendoish comments from this desk drone about my probable occupation, so, no check mark for that part of the express part. the lobby was a wee bit cool, though nice to be in the warmth; it was one of those blustery Michigan winters; brrr! Well, actually late fall. I knew it was coming so I dressed for it: PU trench, sweater cape, suede jumpsuit, long PU gloves and big ole chap boots. Hot. Wasn't that long in the lobby, went straight to the elevator to get to the room quick. I'm not a lobbyist, I'm an activist, hehe. The elevator is the usual cramped, creaking little box job, it sufficed to get us to the fourth floor, and into the room which was a wee bit....well, wee bit could best describe it; nice to know he was packing it away for his baby. Got the party going almost immediately, on the clock you know, 11ish. It was nice to sit down and get these big boots off and rest the ole dogs: style is great, just sometimes you need a little comfort. Oh, and those fancy schmancy sheets you can see in one pic, nope, they're not a standard option, strictly aftermarket. The bed itself is a little....yep, it's little too. Got a chance to peek out the window, and the view? Well, you can see out the window from all positions: the chair, the bed, the desk, and, of course, the window itself - just not from the bathroom. So, what do you see? Well, from our window we could see the Kensington Hotel and Comfort Inn, and you know, I started feeling that maybe I'd rather be there, because it was plain to see some of their guests were truly enjoying themselves, and it looked like some of those guys were feeling themselves a tad lonely, and might enjoy some company. The Holiday Inn Express is practically surrounded by other hotels, so there are plenty of other choices, if you absolutely have to be in the Briarwood area. I guess our little party got to noisy, around 5ish the guy from the desk knocked on the door. Strangely, he found the festivities... I guess enticing would be the word, and changed course on his reprimand to helping us out with some hor d'oeurves, wasn't exactly lobster, but the kitchen was closed, still, got an unusual taste of room service. Eventually he mentioned some U of M fans were in town for post game activities, and maybe he could hook me up. So, I got to see some of the bigger rooms, or a little bigger, and got bored to death by boring, foot, ahem, ball, talk. So, basically the guys were done, and I mean done, partying with me around 12ish, lunch time that is. The hotel guy had, unexpectantly, turned into such a gentleman: he called my car service for me, he paid for it; almost like he was my new boyfriend - oohlala! So, summing up, weird - I admit it, and the hotel sounds weird. I'd imagine it could get a lot more uptight about things, and the accommodations aren't anything you'd want to write about to your mom, and it's pricey for lean to like temporary lodging, so, got to give it an average score. read more

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Stayed here for one night travelling to Detroit on Business. The road side is extremely noisy and I wouldn't recommend it. The room is cheap European chick and the beds are lumpy and soft. Not my favorite place for $115/night. Maybe if you are travelling with a few children then this place might work as there is a swimming pool but otherwise, at best, it's a roof over your head when it's raining. There are a lot of other hotels near here. Wish I could say better. read more

I really enjoyed my stay at this Holiday Inn although they didn't have microwaves or refrigerators in the room and the free breakfast left a little to be desired, the staff was friendly, the beds were comfortable and it was easy to access off I 94. The parking is easy to access and walk to the hotel and across the parking lot is the Briarwood mall which you can walk to. I do agree with the comments about the doors being very loud and heavy in the hotel rooms so we learned after dropping it the first time and making a loud noise not to do that again. The price here was very reasonable and I would definitely stay here again. read more

Most of what I'd say has been covered, other than to update following: - Still no refrigerators in the room, unusual for Holiday Inn Express as noted - They have added a four bar phone charger/plug adapter on the night tables, a big plus - agree totally on the door comments; it literally sounds like Fort Knox with these doors - amazingly, people aren't noting how close this place is to Briarwood; you can literally walk across the street - as others have stated, staff very courteous and friendly - mirrors in bathroom are in a triangle fashion, great for shaving/makeup - breakfast was as good as any Holiday Inn Express, with possibly better variety. All in all I have had better, but I have most definitely had worse! read more

Excellent customer service from Colin at the front desk!. From the moment I arrived, I felt at home. This is an older property and is currently under renovation has it has obvious flaws due to its age, but I have to say you could visit a 5* hotel and never receive better customer service. This hotel and its adjacent restaurant aim to please and I whenever I am in Ann Arbor, I plan to stay here. Thank you Holiday Inn Express - Briarwood Circle!!! read more

The bed is a little rough but clean enough. free breakfast is always nice but the food was horrible, The same thing everyday. Eggs stuffed with cheese, donuts, bagels, cereal, yogurt biscuits. they upgraded my room with free internet so that was kind of a plus, but the place is just really cold my heater did not work so well and i had to smoke outside which sucked really bad because it was snowing! read more

Well. It's currently under construction. In the process of changing names. So I would wait. Rooms aren't really clean (shower had hair in it before I used), and our window had scaffolding. And we were in the side of the highway which is loud and constant. Which a remodel won't change. Breakfast is free and that's the best part of it. Yeah, I'd skip this. read more

Strange breakfast happenings. In the past 20+ years I've stayed at literally hundreds of Holiday Inn Expresses, and now it's probably 20 to 30 different ones per year. The staff at this hotel is great, including the manager, to whom I just spoke. I asked for more variety in the breakfast menu - rather than the almost-always just having sausage patties and omelets. I was told that it's a corporate decision - that the local management has no control over what is ordered. While that would be understandable, it does not reflect what I've found at every other Holiday Inn Express. I'm used to a rotating menu, sausage patties or links, ham slices, and bacon, for meats. Scrambled eggs or omelets. Biscuits and gravy, sometimes. I've been in this hotel for 18 straight days, and have never seen biscuits and gravy, nor even just biscuits alone. Bacon has appeared twice, once running out whereupon ham slices were substituted. Today was at least the fifth straight day of just sausage patties and omelets. I certainly hope this is not now corporate policy for all Holiday Inn Expresses. read more

We were pleasantly surprised by how nice it was. Our room was very clean and comfortable even with two kids. It had a refrigerator and coffee maker. Free internet was a plus. The pool was small, but plenty warm (almost unheard of in most other hotels in which we've stayed). The pool was also very clean, as was the hot tub, and there were plenty of towels (another bonus). The front desk staff were friendly and helpful. Breakfast was not amazing, but good enough for free food before hitting the road, and things that the kids would eat. In short, a clean, pleasant, no-frills hotel. read more

Firstly you need to know that Chris is the man! He was in the desk when we checked in Monday night and greeted my group with enthusiasm and a smile! All of the rooms were ready and the requested baby crib was already set up in my room. Chris remembered us each night when we came back and made us laugh, took care of my husband when he arrived late with our baby, and when one of my colleagues got locked or if her room in her pjs, Chris made her a new key and came up to the 3rd floor t give it to her so she didn't have to go down in her jammies. Awesome service! Rooms were good sized, some had fridges some didn't, bathroom well lit and nice, very convenient location to highway, Briarwood and campus/downtown Ann Arbor. Breakfast was decent, the eggs and biscuits were a bit scary but the other food was all good and I liked that there was a variety of yogurt (including Chobani) and gluten free pastries. I was here with my team for business and brought my family- I'd stay here again and my team all enjoyed the stay. Again the customer service made it! read more

Writing for their customer service, I actually did not stay here, and will not be staying here on my next trip. After a full day flying across the country on a last minute business trip, I drove 70 minutes from DTW to the hotel a Holiday Inn Express. Only problem is, I went 20 miles too far, to a Holiday Inn Express Chelsea. After figuring this out with the manager there at 11:30 at night, I called THIS HIE Ann Arbor, and asked if they would waive the late cancellation fee. I said "I am at another HIE, everyone should be happy, and I need to drive ANOTHER hour west in 6 more hours, please don't make me add 45 minutes to my commute by making me drive back. The clerk at this HIE said she did not have the authority to waive the fee, but Laura or Sarah would call me in the morning to let me know. I didn't know what to do, she didn't tell me that they WOULDN'T waive it, but that only Laura or Sarah could waive it for me. I figured they would understand this weary traveler, and well-worn Holiday Inn squatter (who has never asked for this at any HI) 3 days later, I have finally caught up with Laura, who in a very businesslike and cold manner, tells me that she will not be waiving the fee, when I could have "just turned around." YES, LAURA, I COULD HAVE TURNED AROUND. If your clerk told me I HAD to turn around, and that there was NO WAY you would waive my fee, I WOULD HAVE turned around!! After 20 minutes of her describing that she never ever waives fees like this (future travelers, you are warned), I asked, "why didn't your clerk know that well enough to just tell me that?" If she would tell me clearly, I would have turned around, unhappy, tired, but I would have turned around. By the way, Chelsea HIE gets a big thumbs up, if you all have a choice. I make this trip across MI often, so I now know where TO stay (Chelsea) and where NOT to stay (HERE, HIE Ann Arbor) CUSTOMER SERVICE 101 - IF YOUR CUSTOMER MIGHT COME BACK, TREAT HER RIGHT. read more

I don't think I've ever left a review for a hotel, but I feel compelled to do so today. If anyone is thinking about saving a couple bucks and coming to this holiday inn express, please reconsider. Although it looks like the outside has been updated, the interior looks to be circa 1978. The AC in my room did not kick on until about 7am, At which point the hammering outside my window began. I probably would not have not left this review if the front desk had made the slightest compensation, but since they didn't, this is my little bit of sweet revenge. At the very least, stay away from room 305. Good luck! read more

Exactly what you would expect from a holiday Inn. Very friendly staff, nice room, free breakfast, swimming pool and a hot tub and water and juice in the lobby. The rooms have free WiFi, flat screen TV, comfortable bed and bath and shower. The hotel is a short drive from downtown Ann Arbor and right next to a mall with tons of restaurants. read more

The hotel its self was exactly what you would expect for a holiday inn. Middle class room, friendly staff and continental breakfast. I was disappointed in the rates though because they had a convention in the area that weekend so they jacked up their prices for the weekend. Even the receptionist did a double take when she read the price off to me for a regular standard room. Overall, decent place to stay read more

The holiday inn express bathroom was probably the best one I've utilized to date. Plenty of room in the shower. Railing to balance yourself on. And the counter space next to the sink... Easy to lay your partner on her back or bend her over it. Sure you have to brush all the complimentary soaps and soap dish to the floor making a huge racket when you're in a rush. But with the amazing volume of the ceiling fan, and shower combined, no complaints from the neighboring visitors were made. Amazing job Holiday Inn Express! read more

Good location close to mall and University of Michigan and Breakfast is decent but this hotel needs some serious renovation. Elevator makes noise like it won't start. read more

I really enjoyed mynstay. Great staff. Recognized as an elite member. Nice quiet. The usual breakfast fare.

The hotel seemingly overbooked rooms for graduation and attempted to cancel reservations 5 days from graduation citing "unexpected construction". The construction project has been going on for months so it is not unexpected and it seems they are shuffling people out of rooms who booked for lower prices in advance in favor of higher bidders. Multiple employees are giving us different stories. The business practice is dishonest and unethical. Will not be staying at another holiday inn express. This hotel cannot be relied on to keep your reservations. read more

Very clean, friendly staff...and slept like a baby! Easy access from freeway I94 and state st

My former "go to" hotel in Ann Arbor. Front desk staff not as friendly or helpful anymore. Mold or dust in the bathroom vents that didn't used to be there. Ok choice but I'll start trying new places in A2. read more

Not your typical holiday inn express. No fridge or microwave in room. Corner sink that doesn't have large enough counter to use. Lack of outlet by bed for phone. I felt bed was really soft- too soft. All that said, it was clean and the internet was fast. Breakfast was good as well. read more

There is nothing nice about this hotel. It was dirty and dingy and mediocre at best, which I suppose is given for a Holiday Inn. The people were dreadfully unfriendly and unhelpful. If you're set on staying at a Holiday Inn, there are two other ones in town, and I'd recommend staying at one of those. I'd give 0 stars if it was an option to do so. read more

The air conditioner did not work at all, the beds were hard and if your looking for a good night sleep, DONT think for a second your going to get that here, you have a better chance getting it in your own car... Sad but true. Breakfast staff was really nice. That's all. read more

This hotel was amazing from the manager Collin Price, to little Shirley and Zay. They went out of their way to help make our visit pleasant. My mom was at U of M hospital for a cardiac procedure and they made sure my Sister and I were taking care of. Highly recommend the clean facility and staff was definitely a positive asset read more

I would highly recommend staying here! The staff was extremely helpful and friendly. Chris, took my reservation and was passionate about his job. As I checked in, he was busy helping another guest with the same amount of genuine care. I was assisted by another young lady, I'm sorry I forgot her name, but she was extremely helpful and happy as well. If I'm ever in this area again, I will stay here even if it's a bit out of my way. Thanks IHG! read more

I'm a big fan of the Holiday Inn Express chain; they usually do a great job of balancing frills and affordability. Staff at this location were outgoing and helpful. However, whoever built this location did a poor job with basic noise control. The biggest problem was that every time a guest entered or exited their room -- the doors automatically slam shut, rattling the entire floor. This made it very difficult to sleep through the night. Further, there seems to be little insulation between floors, so I was woken several times by teenagers running up and down the floor above me. read more

After a terrible stay last year at the Dahlman Campus Inn during the art fair, I decided to try a place not in the middle of the action. The Holiday Innn Express was an excellent choice. Easy drive to campus, close to other shopping areas. Room was clean, decent selection at free breakfast buffet, front desk staff (Beth Ann, in particular) very friendly and helpful. Decorating in lobby is dated but that really didn't matter. Will definitely stay here next time I'm in AA. read more