Disappointment and frustration pretty sums up my experience.
In my previous state SF was very helpful, respectful, and on top of things. Therefore as I prepared to move I wanted to stick with them and went with this branch. BIG MISTAKE! I found the young gal who I guess was my rep incompetent and the husband of the owner bullish. Here's why:
1) Getting my payment setup...I had to call the gal several times. I'd leave voicemails, emails and messages with husband. It wasn't until perhaps the 4th/5th time I called that he told me she only worked 3 dys/wk. Took 2wks to finally connect.
2) In my 2nd month I was billed twice. A charge for my current state and another for my previous state. After connecting with my previous agent I learned this new branch, neglected to stop payments on my old account. When I notified the young gal at this branch, there was no apology or accountability. All she said was "billing already took care of it!"
3) In my 3rd month guess what? I was billed twice (again). According to the young gal I didn't sign some paper. I asked what paperwork? When was I previously notified I had to sign something (else)? She never addressed the "When was I previously notified" part! Her response, ...I'll resend you the authorization form.
At this point I had enough. I wrote her an email (cc'd the owner) expressing my concern given all incidents and advised I would be ending my policy. I never heard a peep from either!
Oh we're not done yet.......
Still in the 3rd mth, I go online to pay, but have system issues so I called the office for help. The gal picks up and given the history I ask to speak anyone else. The owner's husband gets on and begins to tell me I just need to fill out the paper work AND how the young gal knows what she's doing. Keep in mind all I said to him was, "hello I had issues paying online". Therefore, my response to him was "oh...so you're familiar with the email I sent good to know b/c i never got a reply, can i talk to you about it?".
This moron didn't want to hear it! Instead he proceeds to talk over me, raising his voice, being outright rude! The part that really set me off was when he said, why should i help you if you only plan on switching offices. Thats' where I gave him a piece of mind and told him how incompetent I thought she was and how he must be a poor example of a leader, and he needs to work on the crappy service they put out. Told him, his inability to hold a construcive conversation (which was my intent), is a clear indicator of how things are handled there.... poorly! Then I made sure he knew I'd be reporting him at which point he calmed down and suddenly wanted to help (TOO LATE).
That same day i filed my complaint with SF and not long after ended my service (vs switching branches). All because of this branch.
Oh and by the way guess what....a month later I got another bill from them (lol). When I called SF to find out why...seems the branch didnt close the account on their end despite it being done and visible in the system (SMH).
Anyway, sorry for the long review, but I wanted to make it clear why they got 1 star. read more