Having used Evans Crouch End for years, I've put up with the occasionally ignorant staff and ill-judged advice as they're very local and I can usually see through the nonsense. But I left my bike in for a service yesterday, taking advantage of the half-price offer for January, only to be told that they refused to work on it due to a bit of wear on the frame caused by the rubbing of a pannier - this was on a bike I bought brand new from them just two years ago! They refused to work on it, refused to consider a warranty issue, refused to discuss any other options. James, the current manager (who's been there a lot less time than I've been a customer) was particularly rude and unhelpful. Evans just lost yet another customer... read more