I would give 0 stars if it was an option. My daughter and her partner lost their infant son a year…read moreago. Crevasse in Gainesville handled the cremation and was supposed to send the baby's remains to Ocala to be picked up, which they were. Now on the year anniversary when they feel ready to have a memorial they find the envelope is empty that was supposed to contain their son's ashes. Then to make them feel worse they were made to feel like they were not looking correctly and it must be their fault. Why would you want them to be missing? I was given the owners name and she called and said to call her back. I did repeatedly six times and no response not even a sympathetic one. Nothing.... How callous is that for a company in this line of work? I would think it they should have reached out to them and at the very least expressed condolences and sympathy.

Absolutely excellent place to work with. Quick and detailed communication and kept our family's…read moreprivacy paramount. They truly make help the family make the best of a heartbreaking situation. I highly recommend this company.

The staff at Williams-Thomas put you at ease the moment you first talk with them and/or meet them…read morein person. They are patient, kind, professional, knowledgeable, extremely competitively priced and able to accommodate almost any request you can think of having. They were amazing to work with, prompt, able to meet our scheduling needs and handle everything including catering for a reception on premise, saving us a huge burden of hosting a reception elsewhere ourselves. Every person we met made us feel more like family than a customer. They are all stellar and the best at what they do. Thank you all for your support and help in the loss of both of our parents.

Vonda ​was wonderful very sweet. My only concern is which is very concerning and very sad my…read morehusband's wedding ring was sent to them and somehow it was not retrieved from their location. Very upsetting.

My family chose this establishment because its black owned, so we were looking forward to top-notch…read moreservice, and unfortunately, that is not what we had gotten. My family was scheduled to see our loved one's body at 3pm the day before the service; his remains were not ready, the owner along with her staff, were going in and out to finish his preparation, and we were not able to see him until about 5pm. The process of burying a loved one is already hard enough and for a funeral service, there should be a level of compassion for the family, and a display professionalism at all times. We were supposed to have the service in their chapel, only to find out we were having the service outside the day of, in their parking lot. It was about 90 degrees plus, and of course his remains were not able to be outside during the service. When it was time to close the casket, his remains were rolled outside, and that part of the service was able to be done, in the parking lot. We were told on that day that a memorial video, along with pictures were to be sent to the family, and we still have yet to get those. We found out about a "memorial video," via Facebook, and it was more of an advertisement for her business, and not a memorial video for the family. I would not recommend D. Williams Mortuary Services to friends nor loved ones.

This is the worse funeral I've been to. The director was very rude and certainly not professional…read more There was a young guy there moon walking in font of the casket while they set up. I don't think they realize that this is someone's family member in the casket. Laughing and having a good time while covering stands to put flowers on. The previous funerals this same funeral home were excellent. Something has changed and I do hope they fix it for the next funeral. This one was unacceptable. I would not want to entrust any of my family members into their hands. The hearse then speed off and left the whole procession. Total madness!!!

Forever grateful for the wonderful service by the owner and staff! They went above and beyond for…read moreour family during an extremely difficult time. We will forever be grateful for them and making this experience the best it could be. Thank you

From the owner: Building Relationships, One Family at a time…read more.. "Service by Professionals " "Service beyond Expectation" "At Phillip & Wiley Mortuary, we are not satisfied with just being another funeral care provider in Florida. Our goal is to be your preferred Mortuary for Generations to come! To that end, we dedicate ourselves to an uncompromising standard of excellence that not only meets, but also exceeds every expectation of those we serve."

At a time where we needed support the most, we turned to Craig Funeral Home of St-Augustine. Taylor…read moreSawyer, the funeral director, provided excellent service! Patient, kind, compassionate and comforting, she knew exactly what to do and guided us through every step. I cannot image anyone better to have helped us through these difficult times. Thank you, Taylor! You are one of a kind.

They are awesome. I only dealt with CJ at the crematorium, but she is fabulous. My father passed in…read moreMarch and my Mom in December. She was comforting, easy to deal with, knowledgeable and very helpful. I would tell anyone considering cremation to talk to CJ. She is very easy to talk with in a time of need.

First, thanks to the staff of Eternity Funeral Home for their professionalism. Karrie Harvey-…read moreEdwards and Staff did a wonderful job with the planning, preparation, and funeral service for my mother (Mother Campbell), October 25, 2025. The staff's attention to detail and the care they took to present my mother in the best possible way have clearly left a lasting impression on my family and attendees at the funeral. Eternity Funeral Home was highly recommended by my mother's church-family, and they lived up to their "5-Star" ratings. From the moment my brother and I consulted with the funeral home, we were met by a compassionate and empathetic staff that took their time to understand our wishes during such a difficult time. This funeral home was amazing to work with. Death and grieving can cause so much pain that it almost blinds you: everything becomes somewhat of a haze as you stitch things together, but the staff here was so wonderful and made everything very easy for us. Highly recommended and we will definitely consult with Eternity Funeral Home in the future if needed. David & Martin

I recently attended a funeral conducted by Schnauss Funeral Home. I have never seen a beautiful…read morefuneral before but this one was. The person who died collected antique cars and the funeral home found an antique hearse and an antique funeral flower hearse and limo for services. The vehicles were beautiful and immaculate. The service was held in a local church and the programs done were amazing. There was a keepable funeral card; a trifold almost silky autobiographical hand out as well as a service program. There were photos that were blown up and flowers were arranged beautifully. The cemetery service was respectful and all the family was given roses. I would definitely hire them for any funeral.