i recently visited this wig store. I was amazed at how many wigs for male and female customers. i…read moreexplained that I would like a certain type of wig. he helped me with the selection of his. and allowed me to browse at my leisure. He said take your time. look into the drawers and see if there was a style that would suit me. He brought me a full cap male wig. I was amazed at the style and quality of the human hair, cap design. and a price I was amazed. he was friendly and helpful. and offered me, that he would order a custom colour for me in another style of men's topper. I was impressed with his ability to understand. Charlie owns this store and I recommend him. I'm wearing my wig daily and love the style and look it gives my face. colour blend is awesome too. thanks so much Robert

HORRIBLE PLACE! On…read moreApril 15/19 I returned an item to this store .I payed with my debit card $179.20 But was told they could only refund me with a credit card. Hmm So I went back a few days later with a credit card they did the transaction and said that I was reimbursed. It took a few days to be verified on the credit card but when it finally cleared it was not a refund at all but a purchase of 179.20! They charged me twice for an item I returned. They own me $358.00 I have Not been able to get my money back

LOVE all of her wigs. They are amazing quality synthetic. Long lasting. Good selection and customer…read moreservice.

Bought a wig for my girlfriend and it arrived on time and was absolutely beautiful. Great quality…read moregreat price friendly service. Would highly recommend.

Came in on a recommendation for the Wig Room. Im shopping around for a topper…read more Front desk staff helpful and friendly. Stylists was also lovely & knowledgeable. They booked me in within the week at a convenient time I came in for a consultation. I will be back in update.

Unconscionable practises. I purchased a very expensive wig (over $3800.00) only to discover it is…read moreHUGE for my head. I had a consulation and she assured me that once I got home and played around with it and used wig tape, all would be good. But it doesnt sit on my crown (top of my head) and when I pull it down so it does, the sides cover my ears!! Ridiculous! Instead of telling me the wig was too big (keeping in mind, shes placing it on my head, not me), they should have told me they would order the appropriate size. I have a very small head. No refunds, No exchanges, although you wont find that policy on their website or the receipt. Stylist forgot to mention it as did the receptionist taking my payment. DO NOT BUY FROM THEM. They should be embarrassed and ashamed of themselves.

My partner and I have been clients of Dustin for nearly 20 years, following him through various…read moresalons, and it has always been a fantastic experience. He is a highly skilled stylist with a deep understanding of different hair types and styles. In all these years, I have consistently been happy with his work. I personally find my hair texture and shape to be a challenge, but Dustin always knows how to make it look its best. I leave his chair feeling confident and happy with the results. If you're looking for a stylist who is talented, reliable, and genuinely cares about his clients, Dustin is a wonderful choice!

Unfortunately had no so pleasant experience with this salon and was unable to receive a resolution…read more To sum up: not only stylist never gave me color I wanted, but my k tip extensions fell out in weeks just by brushing my hair. In detail: I had my hair colored and extensions done by stylist Ashley. I have came with a picture that I liked from her portfolio and asked her to do this blonde color. I was specific about going blonde. She asked me to come separately to pick extensions, which was something I have not done before, when I show the color to the stylist, stylist who knows their job picks the extensions and knows what color they will use on the client, whereas here I was given samples of extensions and told to pick, I was very doubtful and kept saying whatever you think is best to give that end result I showed and she kept changing advising which ones and settled on few strands which she asked me to confirm if it was okay, I asked her if she thought it was okay for color I wanted then I'm okay and we confirmed visit for Saturday. During the week days before my appointment I got the message saying my extensions won't be coming in time it will come next week so we can reschedule and when I made the appt I was very clear Saturday was the only day I could do it as I had to go on the trip next week to which was agreed on before I even initiated services. She went back to see what she could do and resolved it - later during appt she told me I think my boss forgot to order them. I guess makes sense why I later received no resolution. I came in on Saturday she did not even show me what extensions that came in looked like. That was first thing I found weird. Second thing that was weird was I had natural dark brown hair. The way she put in highlights was just bunch of highlights foils but the remaining hair remained dark brown. When I went blonde in the past all stylist put 2 shades light and darker to add dimension, I had already bad feeling it may come out streaky and contrasting because how dark my natural hair is and she's not doing anything to lighten rest of it. Since this salon had all 5 star reviews and her portfolio looked great and I never had bad experience with stylist before I decided to trust because ultimately she's the stylist and knows what she's doing. The hair did come out contrasting and streaky and gave that skunk appearance which I mentioned right away, she huffed and said she will tone it, she did not explain what she was doing but said she will even out the top. When she finished I realized she made it even darker... and I mentioned to her right away that's not what I wanted, she said the extensions will lighten everything up, assured me it will be blonde as I wanted once extensions are in. Obviously did not happen. She continued saying how good it looked I left salon very sad and unsure. Next morning after my friends saw it and I saw I hated the result I wrote to her. She said extensions can't be dyed but she can try to fix the top, it didn't sound promising at all. Basically she fixed already once by making it darker I don't know what else to expect. So I declined and moved on. Now next week within about 5-6 days the extensions started falling out. Randomly, I would brush my hair with brush that I specifically have to care for extensions after reading reviews when I had them previously so I know it's not the brush, also none of my hair come out with extensions. Just extensions on its own slipping down. It was coming 1-2 every couple days, at first I though I have thick hair as I had 3 packs in, it's fine I'll lose couple no big deal, but it has not stopped coming out. I went on an overseas trip my friends literally pointed out at the trip with me which was beyond embarrassing. Almost 8 weeks and almost all of it has fallen out, 5 strands in the past week. I reached out to salon showing pictures of strands and the how thin my hair is and the only thing they offered was come back and "audit" how it was done. I am not a trial bunny. I do not trust anyone from your salon. From boss who "forgets" to order extensions and disputes costumer concerns to your staff that is not trained correctly to install extensions. I've been having extensions for the last 10 years, I've had ktips multiple times last time I had them done in September just as of last year and never ever they fell out in chunks like here. They stayed on and had to use solution to break the bond as it should be taken down. This is what's happening is not normal and the fact that salon can't even take responsibility and all they can offer audit or some redoing. Apparently from other reviews I am not only one. Horrific experience with everyone involved.

Staff is kind, haircut? Horrible. Went to get bangs, I showed a reference picture of see through…read morebangs but turns out it's so thick and it's NOTHING like the reference picture. It sucks- would not recommend. The bangs aren't even, it's wonky and not in a straight line. The right side of my bangs are like 1-2 inches shorter compared to the left side of my bangs. The only reason why it's not a 1 is because it looked better when it grew out but still looks horrible. Do not go here for bangs they suck and it's too expensive.

I have been going to this salon for some time now. I love the new store manager, believe her name…read moreis sanam?? She is extremely helpful,super friendly and so pleasant. She is the face of this place.

Since moving back to Vancouver have been looking for a hair stylist that could cut my wavy and…read morecurly hair. One of my friends recommended Rupy and I am so happy with my haircut! Rupy did an in depth consultation on my hair type, how I like to style it, as well as my curly hair routine. She gave me plenty of helpful advice on how to improve my hair maintenance without breaking my wallet or adding time to the routine. I look forward to getting my hair cut with Rupy again!

This is a criminally late review (I went there in April) but I had an excellent haircut from Rupy,…read morewho was very personable and kind. They also offered me a cup of tea and were very skilled and attentive. I'd strongly recommend this place!

Kemm is super knowledgeable and passionate about extensions. She also cares a lot about her clients…read more! Today was the first time that I have ever gotten hair extensions and the process wasn't too painful. I definitely recommend her and will come back to get my extensions reinstalled with her

I came here and had Kemm fix my extensions that another hairdresser messed up. She was amazing! She…read moreis a perfectionist and she totally went through my hair and fixed it all up while showing me how to make sure that I don't ruin my hair in the longterm while they grow out a bit. I will definitely back again. This was the best quality service I have experienced so far in Vancouver. Thank you Kemm

I had an amazing experience with Rachel. She was incredibly professional and kind. She asked alot…read moreof questions and was very careful to give me exactly what I wanted. She gave me a great haircut.

Very professional and kind employees. Clean, with a lovely atmosphere. Highly recommend and I have…read morefound a new favourite in New Westminster.