Yesterday, Daniels came out to replace our 16-year-old HVAC system, which was very much on its last…read morelegs and fully aboard the struggle bus after the recent heat wave. The team that came out, Peanut, John, and Jeremiah, was absolutely incredible. They were thoughtful, kind, professional, and so quiet I barely knew they were here. They arrived on time, completed everything, and had the area cleaned up by 2:30 p.m. Based on Ronnie's quote and recommendation, they also did minor duct work to enlarge the supply ducts to the far end of the house. We heard and felt air coming out of three vents that we honestly had not felt in over 20 years of living here. Ronnie was the only person who mentioned that solution when he came out to quote us for a new system, and it made an immediate difference. While the install was happening, Mrs. Daniels, the owner, came by personally to collect payment and have us sign the contract. I am usually someone who prefers to do things online, but having her show up in person and put a face to the business was such a thoughtful touch. She even hugged me at the end of the transaction. From start to finish, this was a wonderful experience. The system works beautifully, the house already feels better, and the people made the whole process feel personal and cared for. I would absolutely recommend Daniels.

Very nasty and rude customer service. I spoke to a man and a scheduled an appt . They were a no…read moreshow . I called and a woman told me she spoke to me and had told me she didn't have openings that day

Outrageous Overcharging! Stay away from F. HRR! They will…read morevastly overcharge you for basic repairs and give you false information just to make a bigger sale. They charged me a staggering $800 just for a basic capacitor and the labor to install it. They claimed a universal fan motor would not fit my HVAC unit. They lied to me and said that my unit would only fit the expensive manufacturer model for $2,400. I called a second company for a backup opinion. They easily installed a universal fan motor with zero issues. The total cost for parts and labor was a fraction of what F. HRR quoted me.This company is dishonest and overpriced. Save your hard-earned money and call a different HVAC service instead.

Got great service when they were locally owned, but since they are now part of FH Furr, they're…read moreterrible. I'm one of the lucky former customers who called to schedule a maintenance appointment for a water tank flush, left a message, and never heard from them. Perhaps it was because I mentioned the $49 promotion that they offer on their website, that they didn't bother returning the call. Two weeks later on a Saturday, I contacted The Plumbing Officials who responded within 10 minutes and offered to do the job that day but I scheduled the job for Monday. That's how service is supposed to work. It's appears that the new company is only looking for volume and their work isn't what it used to be. To get a better idea, check out the reviews for FH Furr on yelp, It ain't pretty. Fun fact: FH Furr doesn't allow you to opt out of receiving ALL emails from them. Sure, you can stop the marketing emails, but they force you to select from a list of the ones you want. There's no "Leave Me Alone" option, so if you are a previous customer, you will continue to be contacted.

Got assigned this contractor by American home shield for a failing AC system. They did come out…read morepretty quickly to check the system and determined there was a leak due to low pressure and their solution they gave to AHS was to use a leak stop while refilling the system . ( 24 year old system ) When to my surprise, I got an estimated out of pocket expense for this fix I did some research . The out of pocket was 570 but they were also charging AHS nearly 750 for additional items to bring the 24 year old unit up to current code. 250 to raise the condenser 3 inches off my existing concrete pad. 220 for refrigerant locking caps 250 for float switch. My 570 not covered was for a sight glass the manager of AF1 insisted was required by not Code but. " by manufacturer " but never told me which manufacturer and from my research is total BS. I called the VA state and local building code office to discuss the items related to code and they both said totally not required unless replacing the unit. VA Property maintenance code applied to this case NOT building code. Called AF1 to discuss and Gerald would not take my call, was too busy for that but emailed me at length several times saying he was right, they were wrong and he would be in touch with my state building code POC to "hold a class with them" direct quote . I doubt he did. If using this contractor, read the estimate very carefully and question things. I'm not sure they will be used by American home shield much more as I was told they were being looked into. Due to my research, AHS sent another contractor out who said the unit was done, AHS agreed to replace the entire condenser unit evap coil.. my out of pocket .. ZERO dollars.

Great team. Respectful and courteous. Did everything needed and then some. More than happy they…read morewent the extra mile. Well worth the amount it cost. Will gladly have them return for any of my future needs!

We were told our ac unit was beyond repair by other companies and that we would need to price new…read moreunits. The technician from Comfort First was able to not only diagnose our problem, but also perform a repair that has kept the ac unit functioning. He saved us thousands of dollars!

Jonathan at Comfort First Mechanical was great to work with! I wanted to move my HVAC unit and he…read moreoffered a creative, efficient and cost effective solution to my problem! Their service was prompt, he called me that night to update me about the job, and checked in on the unit the next day just to make sure everything worked. They took my opinion, budget and logistical needs into consideration when laying out the project. Customer service is on point! I'll use Comfort First for all of my future HVAC needs.

Erik was at my home for over an hour cleaning my 2 A/C units, checking the refrigerant, and…read morechanging the filters. He was very thorough and professional. At the same time he was also very personable. If I need more work, I would be happy to see Erik return. I can highly recommend West End Heating and Air. A year ago my AC suddenly failed in the middle of the summer. They came out quickly and replaced my unit at a very reasonable price.

We had West End Heating and Air replace our heat pump/air handler and we're very pleased with the…read moreresults. We opted to pay more upfront for a better unit (American Standard) that qualifies for an energy efficiency tax credit. So unless there's an issue with the tax credit, we ended up paying less for a better unit in the long run. They completed the job in about 5-6 hours.

I called Airmaxx about five years ago because they were the highest rated on Trane's website for…read morecertified Trane repair in my area, and they have not disappointed me. AirMaxx has been consistent with skilled and friendly professionals for the five years they've been servicing my heat and air. Keri keeps my service on point so I don't have to worry about it. She's always friendly, easy to get a hold of, and returns calls quickly. The Airmaxx tech, Christian, has been out to my home a few times. He's always professional and it's a pleasure to see him. But honestly, all their techs have been like that. AirMaxx is the type of company that gives you a sense of community and trust.

My one year review. In November 2024, I acquired a residence constructed in 1962 and initiated…read moreplans to replace the existing HVAC system and ductwork. After conducting thorough independent research--including resources such as newhvacguide.com--I contacted multiple HVAC contractors. The process involved two principal challenges: the phase-out of R410A refrigerant effective January 2025, and the need to find a contractor with expertise in HVAC inverter technology. Airmaxx Mechanical distinguished itself with an informative website, and Josh stood out by taking the initiative to perform a Manual J calculation (unlike the others) without prompting. Furthermore, unlike other companies that dispatched only sales personnel, Josh personally oversaw the project and participated directly in the installation alongside his team. I also wish to acknowledge Keri for her exceptional efforts in sourcing the desired HVAC unit and her prompt, responsive communication regarding any inquiries.

Mark always provides excellent service. He is very knowledgeable and his advice is always welcom.read more

We had our unit installed some 15 years ago by Howells and have had to replace the A coil 3 times…read moreor more since. Lately we have been having issues with one room being 5-6 degrees hotter consistently than the rest of the house and have been told it was a dirty filter and possibly the ducts need to be cleaned. Neither of these 2 items are the cause of the issue. A couple years ago we had to replace a capacitor to the tune of $400. Quality is lacking overall I beleive. We also pay for annual check ups and they dont include filters in the cost. I have to purchase them and then usually have to remind them to change the filter. We paid for what we thought was a top of the line system and overall have been dissapointed in what we paid for.