We used this location to drop the vehicle off. All transactions went very smooth. The vehicle was…read moreclean and in great shape. In fact we were given a complementary upgrade during pick up in Verona. What makes me rave about my experience? My son lost his wallet with cash and cards somewhere in Milan. He wasn't even sure where exactly. So we considered it gone forever and tried to forget about it. Imagine my surprise when I got an email from Giuseppe 2 weeks later saying that they found a wallet and wanted to identify the owner. There are great honest people everywhere. I love it. It is very important for us to trust each other and be kind to each other. Thank you Herz family

My only complaint is the poor signaling and wrong information at the website. My receipt has the…read moreaddress inside the terminal and that's not the place to return the car. It's confusing

After years of using this Avis location, the entire staff was 'let go', hours changed, and new…read morestaff installed. As such, my previous review no longer stands. I cannot vouch for the quality of the new staffs customer service. We made friends with the staff who previously worked here. None were reassigned to another location. They were all terminated. Not a good move Avis. You lost some excellent talent.

I am extremely disappointed with my experience with Avis. When I picked up the car, the associate…read morewalked me through which fuel to use and showed me where the electrical plug was located. While we were still there, I noticed a scratch on the bumper and immediately pointed it out to her. She told me she would document the damage in their system, and I trusted that she had done so. When I returned the vehicle, I was told there was no record of the scratch and that I would be charged a repair fee. I specifically reported this damage at pickup, before I ever drove away with the vehicle. I should not be held financially responsible because an Avis employee failed to document something she assured me she would. The entire experience left me feeling scammed and taken advantage of. I also have serious doubts that the repair fee I'm being charged will actually be used to repair the scratch rather than simply being collected from me. My advice to anyone renting from Avis: photograph and video every inch of the vehicle before leaving, and do not rely on an employee's word that existing damage has been documented. I made the mistake of trusting them, and now I'm being charged for damage that was already there. Avis should refund the fee.

Not sure what you all are complaining about; perhaps you were tired and cranky, we had an excellent…read morecheck in with very friendly service!

Beware of renting from this location. Not only were the employees rude, incompetent, and pretended…read morenot to speak English when it suited them, when I went to return my rental they made up a 'scratch' on the bumper and tried to charge me for damage that had been done previosly. I am pretty sure it is a scam to line their own pockets. I believe this is because I declined their insurance, even after Alamo said I did not need it. If you decide to rent here be very careful. Although they are using the Enterprise/Alamo name, this is a local branch and really does not follow any of the attributes of the brand. If I could give a zero I would.

Rented from them, in Bergamo airport pick up was fine. She even offered us upgrade which we took…read morefor gps. We paid in full, then got car late. Once we got car it had a scratch and passenger finder missing. They marked it on chart. Once we were off, car need oil, windshield wiper fluid, and blue. They told us to put it in and we would refund us. Return car, they said everything was good. But they didn't give us our refund we had to write in. Then day later got a charge of 500 on our card. This is crazy!! Now we have to go through trying to get it removed. HORRIBLE COMPANY

Don't ever rent a car from Europcar, they are VERY BAD NEWS…read more Europcar falsely accused and charged me for key lock damage AFTER I returned the car very early in the morning at Malpensa Airport in Milan, Italy. They did not have an attendant at the car return site so I dropped the keys in a special "key drop box" at the kiosk. They claimed unspecific damage and charged me 400 + Euros and sent me a bill. They have never provided me with any details about the damage they claim. After much back and forth they finally state it was damage to the key lock but not which lock specifically. I have spoken to friends who have also used Europcar and had the same bad experience. At the car return I locked the car by pressing the key on the pad and it was in perfect order. I also had full insurance on the rental. Europcar are ripping people off!! NO STAR

They cancelled the car we had for our reservation and we had to argue and wait 45 mins to get a new…read moreone. It was very ridiculous and we talked to other customers and others had the same problem of the company canceling other reservations. Reservations mean nothing. Very bad service. And they did not care or have sympathy at all.

Avis at Linate airport is one of the several car rental firms present here. I end up renting from…read morethem since they often have the best prices for automatic cars and since I prefer that over manual it is a good choice. Service is usually pretty fast and I am a member of Avis preferred I can go straight to the car park and pick up the car. The fees charged for full insurance and GPS are ridiculously high but especially the full insurance is recommended in Italy as I have numerous times had parking damage on my car when exiting in the morning. The GPS is often not up to date so depending on where in Italy you drive it is of varying degrees of help. When complaining about it this Avis location is however very good in always removing the fee for it. Price for a full tank of gas is also pretty decent so I usually return it almost empty and avoid the hassle of finding a gas station. All together this is a decent option for car rental - not great but not bad either.