Took my new (2002) BMW Z-3 in as the AC was blowing hot air, and they diagnosed it and referred me…read moreto a foreign car repair shop without charging me anything. I appreciated their friendly help and will be back.

Recently I had a small gas tank and a radiator repaired here. The guys were friendly and helpful…read moreand explained the work process. They do good work and my items were finished in about a week.

WOW! I I came in town to go to the Kentucky football game. My car had a sound like it was dragging…read moresomething under the tire. I went to Complete Automative Care ( on my daughter's recommendation). at 7 AM. Kristen was/ is AWESOME!! It was an Axel / bearing assemble. They were able to get my car done the same day. When I went to pay, she asked if I was AAA member. Fortunately, I am. Saved me $75. She said "I know you don't live in Lexington, but any AAA shop will cover this Warranty. I wish they had a location in y home town, Atlanta!!

Super friendly staff and an accommodating waiting room! Kristen helped me out multiple times and…read moretook fantastic care of my car. I highly recommend!!

This is the 2nd time within 6 months that I've stopped at Exhaust Pro on Winchester Rd. to have air…read moreput in my tire. The guys were out to lunch. The manager, older man with mustache, told me to come back in an hour! He could've done this! Or does his position prevent him from assisting customers?? This would've taken 5 minutes, but nooo, his don't want to work attitude cost him a future potential customer!! The guys in the shop are very helpful and friendly. I always tip well, even for air. The so called manager is USELESS!!!!!!

Horrible experience paid 1400$ for both exhaust manifolds to be replaced, my exhaust still has a…read moreticking noise and they also broke 2 of my brake lines refusing to fix them. Horrible business people steer clear.

They always give a heads up on what they find before repairs. Prices are fair. Everyone is very…read morecourteous.

What would have probably cost me thousands of dollars for my repair at the dealership, Car Masters…read morestepped to the plate to get my 2020 Malibu RS up and running in record time for what the job entailed. and they solved it and fixed it for a fraction of what it could have been. this is why they have 5 stars. I know it was tedious and many hands were involved. My only complaint would be that the technicians took better of my interior... please respect and protect the seats and floors especially in inclement weather. Tim and Michelle are wonderful. $801

Best place .fair good prices..good workers .friendly.best repair shop .have been going there for…read moreyears

Good prices, great service, and they can always figure out what the problem is on my temperamental…read moreold car. I trust them with everything to do with my vehicle.

This is my statement about recent dealings with Auto Excel in Lexington Kentucky:…read more On May 7th, I took my car in for repair, because; The driver's side headlight would go out and then back on. A chattering relay above the passenger side sliding door. The driver's side sliding door will sometimes close and then pop back open. Also on a few occasions the battery would be drained after sitting overnight. I received a call later that day stating that the battery had a bad cell and should be replaced. For me the call was misleading as I thought this was a necessary step toward fixing the issues stated above. I was charged $507.17 for the new battery and installation.. Then on Friday, an e-mail came asking for authorization to pursue three items - internal dash noises - oil dye - and the sliding door issue. The three when added up totaled over $500, and only one was related to the reason I took the car in. I declined and went to get my car. When I was there, I asked to see the old battery - it was already gone. I was told that they did a voltage test and that it read around 10 volts, (12v - 2v = bad cell). When I parked the car in front of their shop the battery voltage read 14.6v (the new battery reads 14.3v). There was absolutely no information about the new battery. No manufacturer's name, no model number, no warranty card. After a second request, we did get a copy of their purchase receipt from Advance Auto. When I got home, I looked the battery up on the Advance Auto website - The battery was listed for less than $250 installed. I parked the car for three weeks. The first time I drove it, the headlight went out, by the time I got home the headlight was back on. I wrote a three page letter to the owner, Mike Barrett. I posted it on their website message board, I e-mailed it to Mike Barrett directly, and I sent a hard copy in the U.S. Mail. I received no response from Mike Barrett. (Did he ever see my letter?) I did receive a response from Cole Barrett, (the Service / Marketing Leader at Auto Excel). This is the man I have been dealing with. I sent a second letter, this time to Cole Barrett, on Friday June 5th. Between the two letters, I received six e-mail requests, and additional text messages, requesting "Favorible" reviews". With both letters, I requested a refund. Even a partial refund would be better than what was offered. First these statements from Cole Barrett: "The issue that was solved is the vehicle starts and runs," "which was solved by replacing the battery and its bad cell" Nothing was solved! - The issues had not changed - the headlight, the chattering relay, the door popping open, and the fact that something had drained the battery - those are the issues. The new battery does not solve anything. If something shorts out, the new battery will drain just like the old one did. Also, the car starts and runs just fine. I drove it to his shop. Now, What was offered: " The best I can offer is to further inspect and evaluate those other issues at no charge. " "Alternatively, if you bring the battery back I can exchange it at no charge, allowing us to refund you back the amount of the battery." The fact that Cole offered further services at no charge is an acknowledgement that "Something's not right," (which is what I stated in my first letter). The offer to refund the cost of the battery if it's returned is an insult. I would have to go somewhere, buy a battery, have it installed,and pay a $22 reclaim fee, (because I won't have an old battery to return), then take this battery back to Auto Excel for the refund. Cole Barrett wants me, the customer, to jump through a bunch of hoops to resolve an issue he created. In the letter dated June 5th, Cole Barrett's last words are - "Thank you and have a blessed day!" It felt like sarcasm. In some of the e-mails I'm referred to as a "Valued Customer." Really? The car still needed to be repaired. I had to save some money, and then took it to another repair shop. They resolved the headlight and battery drain issues. They also provided real information on the other two issues. The bill, $450. That's less than Cole Barrett charged me to replace a battery that was not defective! I wish I could, but I cannot recommend Auto Excel. My experience with them was painful. I won't be going back! Bert Huckelberry

I would never go here again. Outrageous charges and probably for "repairs" not needed. I only…read moreused a local shop because the nearest dealer was in Ohio. Been to Excel twice with similar results. Always tell you to have a "Blessed" day, I think that is a code word for something else.

Went there to get a check on my Y pipe told me I needed a whole new Y pipe then tried to charge my…read more863 dollars just for the part. Very funny

I would give this place less than 1 star…read more Documentation from all repair shops mentioned below can verify the following information. 1 - 02/2024 - I visited E/P on Boston Road to have my thermostat replaced - cost $400. 2 - 04/2024, I heard a rattle from the engine compartment. I took it to another repair shop who told me 'the bolts used to put the thermostat back on was the wrong size, were forced into the screw openings, & the internal threads for the screw hole had been stripped [I never thought impact wrenches were THAT strong]. The only place that touched anything regarding my heating system was E/P on Boston Road. 3 - I took the car back to E/P, showed them the results from the other repair shop, and spent significant time convincing them the work they had done on 02/224 was done incorrectly. As a result, E/P agreed to fix the problem for free. 4 - Flash forward to 12/2024; the heat quit blowing in my car again. I took it to another repair shop and was informed of the following: the last person who fixed the heating system did it wrong; they put in a thermostat that was WAY too small; the bolts to secure the thermostat was the wrong size, & all bolts were forced into the screw hole, and as a result, most of my heating system needs to be replaced [sans the heater coil]. 5 - When I informed the new repair shop of the work & then re-worked my car by E/P when I returned in 02/2024, they had only replaced ONE of the faulty-sized bolts. All four should have been replaced if all bolts had been forced into the wrong opening. E/P did not replace the other three that were too small & the incorrect size when I made them do a re-work in 04/2024. A $400 repair has now cost me close to $2,000. The new repair shop could forensically trace the problems back to the originating install. This significant financial impact should serve as a cautionary tale for potential customers. Given the information above, the decision is in your hands. Choose wisely, and good luck.

Arrived to work with a flat tire and found a screw in the treads. I hadn't had much luck with shops…read morein Versailles and decided to give Auto Doc a try. Gave them a call and they got my car in right away and fixed my tire within an hour. Extremely friendly, polite, and efficient. I will be going back for any future needs!

I am new to Versailles and did not know who to trust locally. Several places I called advertised…read morebeing open, but seem to close and open out side of their advertised hours. Auto Doc opened right on time. I called, the line was busy, and James called me before I could call back. Not a lot of mechanics want to work on full sized vans, but James was not intimidated. I had an electrical short I could not find. James found it was my environmental fan shorted out and fixed it right away. I am extremely happy with the service, the price, and the fact that my vehicle was returned to me without any extra dents or grease spots. I am planning to go here for all my future auto services.