I went here because I cracked a tooth. I have had bad luck with doctors and dentists in the past so going to the doctors or dentist is a event for me. I went here because I'm new to the area and they had good reviews. Upon entry I checked in and was asked for my dental card, I never heard of a dental card and know nobody who has one so I gave the lady my drivers license and told her I was covered by delta dental . She told me that was no help to her and there were over fifty delta plans and where was my card. I had delta dental for 35 years and never once did they issue me a card so I offered my social security number and asked if they could look me up. Five minutes later they found my insurer. Off to a rough start.
Once I was put in the dentist chair the lady looked at my cracked tooth and poked around near by teeth. I asked if they wanted to get my records from my last dentist and she said it wasn't her job but the job of the front desk. She proceeded to X-ray my tooth and then to my surprise she started X-ray in my whole mouth. Funny , I just had complete X-rays done at my old dentist four months ago if they would ask . Then she began to poke and scrape around my mouth for the next ten minutes , I thought this was just a very thorough pre exam until she said what flavor tooth polish I wanted and then I realized I just got a teeth cleaning that I didn't want ,need or asked for . I asked why and she said she had time... huh. I just had a cleaning four months ago . The doc came in and looked at me for a sec and said I needed a crown and I said ok. Then I was offered a purple goody bag and a sticker with my next cleaning date.... The same purple goody bag I saw the little boy and little girl walking out with when I came in. I'm over 50 and I don't need a sticker and a "goody bag ", I'm in need of getting my cracked tooth fixed and who said I want to be a regular here and that I need a sticker with a date on when to come back. I ended up back up at the front desk in front on a lady named Kelly with the title on her desk of "chaos coordinator" and she said it would take a month to figure out if my insurance would pay . Lucky I'm not in pain , my old dentist would find out if my double coverage would cover the procedure in 5 minutes but hey things move slower in the south. After I left the whirlwind event I realized I was herded through the place like a cow in a meat processing plant and that my insurance was milked to the max with procedures I didn't want or need. It's a nice place with nice people working there but you might as well put a barcode on your head because they are going to process you through their system and get the max out of your insurance. read more