Wow, what a huge disappointment this was. I am going to make my case rock solid since I will be going up against other Yelpers who have given nothing but 4 or 5 stars. Take what you want, I will be as true and non-biased as I can be.
We came here on a cold Friday night and we chose this place for a family get together. My mother-in-law had heard good things and it has a high rating on Yelp and so we decided to give this place a shot. We walked in and the place was packed, usually a good sign and I was expecting to get some classy supper clubbin' on!
First off, groucho old lady hostess: it isn't polite to be pushy and rude to your customers. I don't know what your problem is, but learn some people skills please. You are the first thing people experience about this place and that is how you greet and seat them? Terrible. I had better staff host me at local pubs and bars then at this "fancy super club."
Looking around, it seemed like the place was full of locals with large groups scattered all around. The place was lively, my father-in-law met like 3 different couples he knew and made his rounds greeting him. The decor is old and a bit outdated, but then again so are almost all supper clubs. It's kinda the supper club thing to be old and out dated, you know?
Our waitress was good at giving us menus and then took our drink orders. The menu seemed like it was full of tasty super club fare: steaks, seafood, pastas, and their specialty - Swiss (some people say German but the menu said Swiss, which one is it? I don't know...) inspired recipes. I want to make a note that the service was extremely slow after that. We never got refills for out waters and food took a long time to come out. We didn't mind since we were using that time to socialize, but I thought I would make a note of it.
Now on to the food, the meat of the review! It was a Friday so I decided to get the AYCE fish fry (heard it was the best ever, I would come to regret that decision) while my wife got the Beef Stroganoff (she made the better choice). My sister-in-law and father-in-law decided to get high quality steaks and I can't remember what my mother-in-law got (that forgetful).
Salads came out with homemade dressings, bread basket, and a relish tray...all for six people. Neat idea, but seriously the relish tray had like 6 pieces of assorted carrots, celery, radishes, pickles, and olives. So have fun choosing one piece and that's it. Really, a table as large as ours and spending as much $ as we are? Give us at least two trays!
Then the food came. First off, my fish. I was disappointed with the presentation; they looked like large glorified fish nuggets. And it just got worse. The first bite I took, my stomach dropped in displeasure. The fish was dry, tasteless and the batter was the same. How is this stuff the "best fish fry ever?" I read reviews from a guy who said he had been eating this stuff for over 30 years! Why?? I did not get anymore more even though it was all you could eat because frankly it was crap and I had a hard enough time choking four pieces down!
Now the steaks. Another review here on Yelp says that you can't fool a farmer about meat quality. Well obviously Rancheros has been pulling the wool over the locals' eyes for a long time because these steaks were pathetic. Oh, and you are probably thinking, "Well you are a citidiot, how do you know what is good local quality?" Well it so happens that my father-in-law is a cattle rancher (and I grew up in the country) and so I think he would know what premium beef would look and taste like. He told me that he would be ashamed if this was something that was linked back to him; the steaks were basically "glorified hamburgers" and not worth the extra $. His words, not mine!
Finally, the only shining star that we got and the only reason this place isn't getting a one star review. My wife's Stroganoff was delicious. It made the rest of the table jealous we didn't opt for the Swiss-inspired specials. If I had to come back here, I would get something off of that section and only that. Sauce was amazing and their homemade schnitzel was great.
All in all, I'm not sure how this place warrants such high reviews. I am actually angry at this place because I feel like we were totally scammed. The price we paid for food and service was not in correlation to what we actually received. Supper clubs seem to be going the way of the dinosaurs and I am not surprised. Lousy service, overhyped and pricey food, and grouchy old employees. Who would want to come to those places? Rancheros fits that description nicely and I know that if this place was based in a city that is in the middle of nowhere, it might not fare as well. The locals can keep this dinosaur alive all they want, I won't be coming back. read more