Excellent job! - thank you JoshT! He is considerate and professional- Etown Exterminator!

We have been customers of Etown Exterminating since we moved to E'town around five years ago. Their service was exemplary until this past year. We had a break from December of 2023 through May of 2024 for an unknown reason. I simply noticed they had not come in a few months and called to find out why. They didn't know why the service had stopped, so I had to set it up again. Landon, our service guy, is great, but the office staff seems to have been off their game for a year or so. A few days ago, we received a strongly worded letter that we were three months behind on payment, and, written in red ink at the bottom of the page, was handwritten, "Payment must be made, or the account will go into the financial hold!" (the word "financial" was underlined in red ink three times.) I knew it had to be a mistake because we set up the account on auto-pay. When I spoke with the clerk, Lynn, she looked up our account; I said, "This account should be on auto-pay. Can you look and see if it is?" She said, "I can't tell. It doesn't say." I said, "Can you look and see if a credit card is on file?" She looked and said, "There is a credit card ending in XXXX." I confirmed the credit card and then asked, "Can you see if anyone has tried to charge the monthly fees on it?" She then said, "It doesn't look like it. I'll try now. " She attempted and then said, "It was declined." I then suggested, "If it is not going through then you may not have put in the number correctly. Can you check the number please?" Silence......she eventually said, "Here, I will just put it in again." She did so, and said, "It went through." I waited for an apology that it had been their fault for putting the wrong number in the system." An apology never came. Having been a customer service manager for many years and knowing that getting angry will get you nowhere, I then said, very very calmly and kindly, "It seems to me, and I really don't want to tell you how to do your job, (and I heard her scoff) but it would make sense that you would check these things before sending out such a strongly worded letter that sounds, unfortunately, threatening." She said in a monotone, "I understand." I went on, " I know you have a lot of clients to keep track of. (and I heard her laugh sardonically as if to say, "You have no idea!" but as I said, it seems to me that before sending out such a letter, in the time it took you to print out the letter, write the handwritten comments in red ink, put it in an envelope and mail it, etc., it seems to me that before you do all that, the first thing you should do is check to see if it may be an error on your part." She said, "I understand." Growing frustrated with her lack of empathy for the fact that this was their fault, I said, "I don't even remember getting anything that said we were past due by one month. We could have cleared this up months ago." She said, "We send out emails." I then said, "I look at the subject line. And, the only thing in the subject line of all the emails I have received from you said, "Service at __________________ on this date________________" If there was anything in the body of the email that spoke about a past due amount, it seems to me that it should have been included in the subject line of the email." Again, she said, "I understand." I was getting the impression that she really DID NOT "understand" the fact that we were not at fault in all this, and yet, not a simple apology had been offered for the strongly worded letter and threatening verbiage at the bottom in red ink. Getting more frustrated, I said, " I recently learned I have an 886 out of 900 credit score. This is not the score of a financially irresponsible person." She said, "Right." I then said, Although I do not expect you to know my credit score, that fact is, any customer service rep should check the account for errors before plunging ahead and sending any collection notices." She said, "Right." Knowing it was futile to go further, I said, "Thank you." I hung up. I am so glad our service guy, Landon, is great because if I based my desire to continue with this company on the competency and service of the office staff, I would go with another company. Ugh. read more

I have been a customer of Etown Exterminating for almost 10 years. They provide exceptional service and a great product. I used them for termite control at my first house and continued service at my new house. They keep an eye in the bait traps and replace as needed. We accidentally covered ours up with rocks when doing landscaping. They replaced them without any problems. I highly recommend this business. read more

didn't get rid of any ants or mites I think it's because they don't spray the yard read more

Etown Exterminating - Pest Control Near Me - Elizabethtown, Kentucky

Texted my Tech Chase while I was on leave, no response for several days so I called and was told he would be that week, that was 2 weeks ago. read more

This company did not do what they promised. The quarterly termite trap inspections I was promised only happened during the first 9 months of service. Since June of 2014 I received only 6 trap inspections. The company claims to have been there more often but they left no paperwork to prove they had serviced the traps. This past 2 years they have inspected the traps twice. Once in March of 2016 and once in Feb. 2017. For this service I was billed $215 yearly. The company did adjust the charge down to $100 for 2016 because they admitted they had not been following a regular schedule. $100 is too much to pay for one inspection which I received in 2016. If you sign up for termite treatment with this company , you will pay over $3,000 in a 10 year period. That is a ridiculous amount for the irregular service you will receive. David Lawrence, Cecilia read more

Our house has wasps in it. The landlord sent E-town Exterminating out and although the two reps that came out were very nice, they were not helpful at all. Unable to find a crawl space they didn't know where a nest was and said they couldn't do anything. I was so surprised and disappointed. I had a different company come out the following week and they found (and showed me) 4 different nests and found multiple holes in the house they thought the wasps could be coming in. They offered a plan of action. I would not recommend E-Town Exterminating. read more