I have never dealt with an organization that is more unreachable than Ethos. When you call, there is no option to speak to anyone. You choose entering a known extension, or choose to hear a department list. From there the only option is to leave a voicemail. Black hole. No retuned calls. Next I tried to fax them. Line is busy. Over and over and over. The third communication option, and the one they seem to prefer, is to "email" them. There is no email address, just a form to fill out and submit. There is a clear instruction that JavaScript must be enabled so I confirmed that it was. No matter what text I typed, the error message is "Please enter a valid value." My text did not include anything but words and four numbers. I tried this option on my laptop, phone, and tablet. I used Google Chrome, Microsoft Edge, and Firefox, and had the same error message. The only option remaining is to find time to schlepp to their office and hope I find human beings. Human beings willing to resolve the original issue I have been trying to communicate. If that does not work, next stop will be mass.gov and MassHealth, I guess. read more

Ethos - No odd characters in the text. Just words and numbers. I rewrote this 10X hoping to find the right combination to cancel the value error. - Community Service/Non-Profit Near Me - Jamaica Plain, Massachusetts

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The only improvement would be to close your doors permanently. This organization does not make their patients a priority. My son was a patient here. His provider constantly changed, leaving him with gaps of care. His medication were never addressed when he needed them. Leaving him with no medications and with suddenly with no refills for his current medications. Which in some instances was very dangerous, Some of the providers were not comfortable with treating OR researching his diagnosis and seeing what medications were a good fit for him. Since the providers were honest enough to state they were not trained or did not know exactly what to prescribe for him to help him with his daily, and constant ailments and frustrations. We were and are still very disappointed in this organization. I HIGHLY, would not recommend anyone going to this organization. Not even for a last resort. I'd rather spend my time at an ER. At least I would get the care my son so desperately needs. My experience with ethos care was not a positive one. Their words and false representations speak loudly through their actions. read more

The assigned social worker never returned my 22 calls, never made an appointment to visit with me, and after a registered complaint is still working there. Also, the laundry service assigned to me was stealing my clothes and bedding After being reassigned to a different social worker, I met with him once and he assessed my needs. He said he contacted the laundry service for a reimbursement claim form for the missing clothes and sheets, but I never received that form, which I repeatedy tried to get. He told me there were multiple complaints against the laundry service, yet Ethos was still using it. He assigned me a different laundry service, but I never received an assigned laundry bag despite having requested one on multiple occassions. In addition, the laundry service was reporting to him that I never left laundry for them to collect, which was incorrect. They only came here once during the year assigned to me. In short, Ethos has been ineffective at meeting the needs of the seniors they are supposed to serve. Whoever has oversight of Ethos needs to investigate their inefficiency and lack of proper response in meeting the responsibilities for which they were hired. read more

I definitely disagree with the bad reviews, Ethos is a great agency. They have helped a lot of people, and they continue to. People need to remember that the employees are human beings just like the people who need their help. read more

Do not call this agency. They were called by a relatives building manager after they became increasingly concerned for her welfare after she began exhibiting signs of dementia. While they did call me twice to get my input they never contacted the building manager to get her concerns and now tell me she is fine and I am the only one with concerns and hung up on me. Check your intake call I was not the one calling in an elder in need of services so obviously I am not the only one concerned. !! Apparently it is quite normal to have bills 6 months in arrears, food that is out dated by 14 years, and take your medication less than 50% of the time. All this that from the agency that is supposed to protect our elders. This is pitiful. read more

I called ETHOS because I thought they were a City of Boston agency. One month after I began calling NOTHING has really changed. Believe this and other reviews! read more

After a scary stay at Carney Hospital, an elderly relative of mine was assigned a social worker from Ethos (one full week AFTER their return home). The social worker contacted the relative directly, made an appointment and never showed up. Myself and another relative have left numerous voicemails all week with 1 shoddy returned voicemail. "I"m returning your call". Who says that??? This is not looking like a good place. I can't get any supervisors to help either!! read more

Beware of ETHOS.....they investigate false, rediculous and defamatory claims made by first responders...The Boston EMT's along with the Boston cops and firemen sometimes make outrageous claims and these false allegations are put in your hospital records. When you try to go to other facilities, these records travel with you forever. Ethos calls all of these facilities after these allegations are made...they are not to be trusted...They are an agency worst than the Department of Children and Families. Racism and elitism is involved in these matters too. Don't trust the EMTS, cops, and firemen because they will file a 51 A's or elder abuse claims against you that are not true and attack your reputation or character. read more

I have to disagree with the many poor ratings. Ethos has sent my mom a weekly volunteer companion that stayed with her for approx 2 years. Lovely women and now she has a volunteer person that shovels for her when it snows. I live out of state (on the border) so able to visit her once to twice a week to make sure things are ok. Meals on Wheels have been great....I certainly havent had an issue thus far. read more

I called here looking for services for my elderly mom. The receptionist was rude and unprofessional before finally transferring me to the wrong person. read more

Our dear mother recently passed away from a long time illness of Dementia among other things and Ethos was the agency that provided her services throughout her illness. Initially, she had a very nice team of people who helped us with her care. However, in the last couple of years for our misfortune, she was assigned one of the worst case managers around! Sonia was not only uncaring and extremely unhelpful, she barely got back to us when the family left her messages and had not been to our home or call to check up on our mother for about 8 months! I understand very well about work load and that we are all busy but that is NO excuse for this woman to be so uncaring! Our mother was a loving wonderful person and she deserved much better care and treatment! Shame on this agency for allowing such employees to work with such fragile people as the sick and elderly! NOTHING you can say to us will excuse such disgusting behavior! We pray to God no one else has to go through with what he had to endure with our mom. read more

I called Ethos pleading for help with my elderly mother. I gave them everything they asked for, and begged them to check on her ASAP. This is the hotline given by the State of MA for elderly people in danger. Not only did they not follow up on my concerns immediately, but they did not even call me back until 10 days after I filed a complaint. That was the same day my mother fell (again) and was seriously hurt. I told them if they did not act immediately, something like this would happen. When I called them to see what happened, first they hung up on me, then they lied, then they made me send an official request. So I sent the request. They sent me a copy of my complaint, but did not send any follow up information as they said the would. My dear Mom never recovered from the fall, and while my sister was keeping vigil in the hospital, they sent up a social worker, who harrassed my family and hospital staff. 2 days later my Mom passed. DO NOT CALL THIS ORGANIZATION FOR HELP. I beg of you, try a different route. I am so appalled at the way they treated me, that I will gladly show anyone interested the complaint I filed, and the response from them. read more

My parents and I had the most horrible experience with Ethos and, specifically, with their Meals-On-Wheels program. After discovering that the meals were of very poor quality, my parents tried cancelling. Now, 18 months after the cancellation, we (I live with them; they are not alone) have been ordering expensive, pre-cooked, quality, gourmet food from Roche Bros. Super Market catering, but we cannot get rid of Ethos. Despite my parents having called them to request that no more representatives come to our home, they continue to send reps who DEMAND ACCESS INTO OUR HOME. I sent the Executive Director of Ethos a warning letter that I retained an attorney and will pursue legal action, if they do not CEASE AND DESIST their attempts to contact my parents, who do not need the organization and want nothing to do with them. BEWARE!!! If you start up with this group, they will never leave you, even when you have made it very clear that you don't want any contact with them. I RATE THE ORGANIZATION WITH ZERO STARS. IF THERE WERE A NEGATIVE RATING, I WOULD GIVE THAT. Do yourself and your parents a favour; order delicous, quality home-cooked meals from Roche Bros., rather than from this organization. The difference in cost is very little between what Roche Bros. charges and what Ethos/Meals-On-Wheels demands in "voluntary" contributions for their meals program. read more