Absolute worst shopping experience ever and the mattress is terrible. Could've paid 1/3 of the…read moreprice and gotten a better mattress on line.

I purchased two beds from Bedding Barn on two separate occasions. The experience, both times, was…read moreexceptional. Paul was very knowledgeable and offered us various choices. I will never go anywhere else. The customer service is incredible. You never feel pressured. The men who delivered the beds were amazing, very professional and also allowed me to have the time to put the bed skirt on before they placed the mattress down.

From first seeing a dining room table and chairs in a friends' home in Arlngton to occasionally…read morestrolling through the Boston Boylston Street showroom and then finally buying a platform bed with storage drawers, I have been impressed with their furniture. So much so that when I knew I would be moving into a new home in a retirement community west of Boston, I knew it was time to buy two nightstands to go with the bed. The Memorial Day Sale mailing made it happen. Fast forward to move-in date here where I discovered to my dismay that the wall for the bed wasn't wide enough to accommodate the new, as yet undelivered, nightstands! Scrambling th the help of my niece, I found two others on their website that would work. But would Pompanoosuc Mills honor an exchange of two custom made nightstands for these different ones? They would! Understandably they voiced a wish I'd realized this sooner--as did I, of course. The new nightstands won't be delivered until the first of the new year. But that is a very small price to pay for being able to deal with a company that has truly bent over backwards to keep a customer happy. Beautiful furniture made by a beautiful company staffed by beautiful people! So looking forward to getting the new nightstands and so thankful for all at Pompanoosuc Mills.

This is another great day, my end tables that I had made to order for my bedroom set arrived…read moretoday.The former nightstands I had already had , needed to go! Now the furniture made for the living room and bedroom are all custom sized beautiful cherry wood furniture from Pompanoosuc Mills. Now my bedroom and my living room are gorgeous ! Thank you to the master builders at Pompy! Sue Treadway, Avon CT

I was looking to purchase an Eames Lounge Chair and reached out to several authorized dealers…read morelisted on Herman Miller's website for help. Deborah Laviero was not helpful advising me to just order direct with HM. At least she did eventually reply. I found another authorized dealer in New England who was very helpful in both answering questions as well as helping to order both an ELC and some additional HM office chairs at a great price.

The set-up is a little unusual in that it's both an office and a showroom. They seem to specialize…read morein high-end office furniture. The place is clean and well-lit and the sales folks are fairly nice. Selection is decent, but not huge. They are not very quick to respond to emails. Their prices are not cheap, and they make no attempt to match prices elsewhere, even if there is a large difference.

Went in with a friend shopping for a pillow and the worker there (Karin) was incredibly rude saying…read moreshe figured my friend couldn't afford the $79.99 pillow and when I asked a question regarding the more expensive pillow she completely shut me down with a snarky remark. The store itself was nice but in regards to customer service that employee was very disrespectful.

We had tried 5 different beds including Sleep Number and beds in a box and could not find a bed…read morethat worked for both my husband and I. He wanted firm and I wanted soft. We could never get our our " Sleep Numbers" to works correctly and it felt like we were sleeping on a pool raft. I was nervous to try another bed, but my back was now killing me. Chris, and his manager Karin were amazing. There was no pressure and they walked us through many options. Also, everything was VERY clean and sanitary covers abound. They even offer appointment only showings after hours to accommodate work schedules and health needs. We determined that two twin XLs would work best on a King adjustable base for our needs. We have had our beds now for two weeks and we each love our beds ( mine soft his firm). There is even a 1 inch height discrepancy but with a bed gap filler ( thank you Amazon) and our mattress pad you cannot see any height issue and no one except the dog sleeps in the middle anyway! I no longer have any back pain!!! We sincerely want to thank Chris, Karin and Dana for their kind, patient, professional and courteous service. We would highly recommend this store and these reps.

California Closets did not know their product and essentially tricked me into paying for something…read moreI explicitly said I did not want. Guaranteed I would get a specific item, installed the wrong one after I paid the deposit, which included cutting/modifying my existing space. They then informed me that the product they promised does not exist. They refused to refund me my deposit and would not respond to my request to take out the wrong item and repair my space.

STAY AWAY! California Closets is a disaster! The most disorganized, incompetent, mismanaged and…read moredishonest company in the closet industry. We do not post negative reviews frequently, HOWEVER, after over 13 months of dealing with this company we have an obligation to post this review to warn others. Please understand we are not difficult customers. We're easy to deal with, have positive attitudes, and willing to pay premium rates for quality products and services... but this was a nightmare! Signed a contract for 9 large closet systems, for a significant sum, for our vacation home in Connecticut thinking we were paying premium pricing to deal with a professional and reliable business. Almost immediately issues began, too many to list here, so we'll summarize below. Misleading: Salesperson (Erica Heath) promised hardware and finishes not available, despite promising she verified everything before taking our money. This later required several compromises on our part. Salesperson promised to be onsite during installation but never showed, then was rude and unresponsive as issues arose. We were forced to communicate directly with an installation coordinator, among others. Forced to wait 5 months to receive our hardware compromise options (by email), and only after our countless follow-ups. Installation & Oversight: This business has systemic issues stemming from incompetence, lack of oversight and indifference. Installation took 10-months longer than promised. None of our issues were due to supply chain delays, they were all due to misleading business practices, botched installations, manufacturing errors, lack of basic quality control and management. The problems were so numerous, constant, and egregious, we were forced to contact First Service Brands (parent company to California Closets) who put us in contact with a regional manager (Greg Stamuli . We were hopeful to deal with a professional adult, but unfortunately the issues just continued. Most installers showed up drunk or stoned, smelling like weed, and several admitted they had no experience (friends of installers that "couldn't make it"). Numerous botched installations, including damage to our home, FIVE re-installations intended to resolve issues, which caused additional issues, including wrong color drawers, incorrect hardware, wrong color hardware on hanger rods, drawers with obvious incorrect dimensions, incorrect hardware, broken hardware, etc., but installed anyway (while we were out of town) in hopes we would not notice. Three rescheduled installations due to components being manufactured incorrectly (wrong color, wrong handle configuration) or damaged, and at least one complete no-call/no-show. As clients, we were forced to micromanage issue resolutions as if we were parenting irresponsible teenagers. It was exhausting and very costly. Truly the worst experience we've ever had with any company. To put that in context, we own 35 single-family home rental properties, so you can imagine the number of contractors we're used to dealing with, and the level of patience and understanding we have with "normal" issues. STAY FAR AWAY FROM THIS COMPANY!