In our time of grief, Fernando made the difficulty of making arrangements for my dad's funeral less…read morepainful. He and his associates were very compassionate and kind. From start to finish, Fernando was there every step of the way. They took very good care of my father. Treated him and us with the utmost respect. Their prices were also the best around and you get the best of what you need. Thank you Fernando and your team for making this painful experience less difficult for me and my family.

Sadly I had the opportunity to meet Fernando last year, and I say sadly because no one ever wants…read moreto need the person planning your grandparents funeral. We buried both my grandparents in less than one year, and I honestly do not know what I would have done with Fernando's guidance and assistance. The level of detail and empathy for the family was amazing. Every tiny question I had they would answer. Giselle was also a very important part in the process as she made sure to call me to let me know how my grandma was looking to get her ready for the service. You cannot put a value on someone helping you out during these difficult times but if I ever have to plan another one which I hope I don't Fernando Giselle and his team are the people to go with. Thank you new journey Fernando and Giselle and your team! You made this horrible time in our family a better one by organizing all the big pieces that needed to be handled.

Ciara was very caring knowledgeable. I lost my mother-in-law in February and she handled her…read morecremation with care and kindness. And then in April, my husband passed away. She was great with assisting us to pick the casket and bringing him to Los Angeles to be buried. The stress I was feeling was overwhelming and they made it stress-free as much as they could I highly recommend.

I am writing to formally express significant disappointment regarding the transportation and…read morehandling of floral arrangements during the services for my husband's family member, which included a viewing in Palm Springs (Fitzhenry) and the subsequent transport to the cemetery. While I understand that funeral homes may not feel direct responsibility for arrangements not purchased through their services, the handling of these items significantly impacts the overall experience of the grieving family and loved ones. As an individual with six years of experience in the floral and service industry, I found the delivery process to be unacceptable. Concerns Regarding Transportation and Handling * Improper Transport: During the transportation from the church/viewing location to the cemetery, arrangements were visibly stacked on top of one another. This practice is disastrous for delicate floral structures and results in damage to costly tributes. * On-Site Damage: Upon arrival at the cemetery, one arrangement was visibly dropped by staff, resulting in immediate damage to several flowers. This occurrence was witnessed by numerous family members, causing considerable distress, especially given that the family planned to take all floral tributes home. * Destruction of a Key Arrangement: I had to intervene directly when an arrangement (specifically, the "wings") was being broken by a worker. I observed the worker ripping out flowers (gladiolus) and disposing of them carelessly into a bush adjacent to the casket. This specific arrangement was subsequently too damaged for the family to take home. * Missing Banners: I also had to personally ensure the retrieval of accompanying banners, which had been stuffed back into the damaged "wings" arrangement. I spoke with Mark and Danny at the time regarding the issue of the banners. Issues Regarding Floral Materials * Aisle Stands/Easels: It was observed that the metal aisle stands or easels, which were provided free of charge by the florists for the display of sprays and wreaths, were retained by the funeral home staff. These stands are typically provided for the family's use to display the tributes and do not belong to the funeral home. The family should have been allowed to keep or manage the return of these items. Recommended Action and Transparency Floral tributes are not inexpensive and represent profound expressions of love and respect. The lack of care shown for these items was extremely disheartening. I urge the funeral home to implement the following changes immediately: 1. Mandatory Transparency: If proper, temperature-controlled transportation and adequate spatial accommodation are not available in your vehicles for large or multiple floral arrangements, this information must be communicated to the families and loved ones prior to the service. 2. Staff Training: Implement mandatory training for all personnel involved in the handling and transport of floral tributes, emphasizing the need for respectful and careful handling of all arrangements, regardless of their origin. 3. Policy Review: Review current policies regarding the disposition of floral accessories (such as easels and banners) to ensure they are returned to the family or florist as appropriate. We are incredibly disappointed that a day intended for respectful remembrance was overshadowed by the observable mishandling of these final tributes. We look forward to your acknowledgment of these serious issues and confirmation of the corrective steps you plan to take.

Mirna Flores is absolutely Amazing! Wonderful customer service provided by her. She is honest…read moreReliable Caring Local knowledge. I highly recommend this location. Ask for Mirna Flores

I would like to thank Daniele and Lionel for their excellent services in arranging my father's…read morefuneral and burial services. Danielle and Lionel were informative, compassionate and answered all our questions quickly. My father's services were beautiful. Well done!

I'm reviewing as a visitor. We have a few family members resting here. Every time I visit it's…read moregorgeous and beautifully kept. I don't know about prices etc.

The security guard circling my car and parked behind me numerous times, while I sat in my car…read morebecause it was almost 100 degrees outside but I still wanted to visit my moms grave was really uncomfortable. With all the "can't do's" on the sign, I don't see anything that states I can't sit in my car while they are mowing the grass. Just a reminder that we live in the desert and it's hot, but we still want to visit our loved ones in any way we can. She almost jumped there curb in the suv they have trying to see what i was doing as I'm sitting here at my moms grave in the heat I like most have many family members here, and the security would have been helpful when not even an hour after my moms service in 2014 every single flower arraignment was stolen.

Everything about this place is amazing! Caring kindness patience knowledgeable. I highly recommend…read morethis place.

It has been 2 years since my mom passed away and until this day it still bothers us how everything…read morehappened. I had emailed them telling them how poorly our experience was and they never even had the respect to respond. Here's what was said: Good morning Casillas Family, It has been a few days since my mother's service (11/28/2022) and we are still discussing the bad service we were offered. My sister and I were the ones that took care of the funeral arrangements and are very disappointed. About 5 years ago we also used your services to bury my grandmother which went great. We want to express the issues we had with Casillas Family Funeral Home. My sister was told she could be there earlier so they could get things ready. She was there at 6:30 along with other family members and it was locked so she called the office because no one opened at the office. Someone told her that they would be opening the doors in a few minutes. They all waited patiently, which took longer than it should and the only way they realized the door was now open was because a guest arrived and opened the door to go in. At that point they realized someone had opened it, but they were never informed that it was, nor did they see anyone open in. The flower delivery company was there to drop off the arrangements but because the door was closed, they left them outside. There was half a coffee pot there that was cold and probably there from the last service held and coffee was not ready. No one was there to assist/customer service so we could ask if we needed anything, explain how everything works and etc. We had a power point, and it took 30 min to figure it out and get it working which tells me it was not setup. We felt rushed out with no warnings of how this works. The sink was very dirty and disgusting use. By far it was a bad experience in addition to our grief and we are very disappointed. This shows us that customers are not important to the Casillas family and that everything was so unorganized. I realize I never posted a review so I'm doing this now.

We were looking for a place to do a cremation. Communication was phenomenal. Pricing was more than…read morefair. Their representative, Conrad was extremely professional and empathetic. Would absolutely recommend percent.

All the paper work most done by phone less traveling to office kind and sweet to work withread more

My father was cremated at Wiefels and I called to confirm the arrangements. I also wanted to…read moreconfirm when his remains would be available to be picked up. I spoke with an employee by the name of Erica. She was very curt from the onset of our conversation. She spoke to me in a rude manner and refused to provide me with any information regarding my father's remains. When I pushed her for information she hung up on me. The death of a loved one is already a trying time. There is no excuse for a mortuary employee to behave in such a rude and insensitive manner. Steer clear of this mortuary.

In the end we didn't use their service, but these people were very polite. As we only wanted a very…read morebasic cremation we used a cremation service. However, if I were to be looking for a mortuary for a burial I would suggest Wiefels. They gave us all the information we asked for and worked with us to find solutions that fit what we were looking for.

I can't say enough good things about Rose Mortuary. They seem very caring and helpful. I dealt with…read moreAmber and Alex and they were both as wonderful could be. I highly recommend them.

Great support in our time of need. Our father passed away unexpectedly, and we were at a loss for…read morehow to handle arrangements. Rose Mortuaries came highly recommended by the medical officials who attended to our father. When we called Rose Mortuaries we initially spoke with Connie who was patient, empathetic, and did not overwhelm us at all. When we attended our first appointment we worked with Alex who saw us all the way through the entire process. We knew our father wished to be cremated, and Alex helped fill in all the gaps for our family. She was attentive and provided us space at the same time. She didn't push anything on us and clearly explained the essentials, dates, and was extremely flexible on accommodations that were in between some of the options offered. We had an intimidate memorial / viewing for our father at the Rancho Mirage location for immediate family. The location was private, quiet, and well presented. Our father was well presented and looked handsome and at rest. In the days after the viewing, my father was cremated, and Rose Mortuaries accommodated our family's needs to have the ashes divided amongst my brothers and me. We each had a say in the process and were able to honor our father in our own unique way. All paperwork and certification were presented in clearly marked envelopes and folders. I would highly recommend Ros Mortuaries to any family in need.

Forest Lawn employees( Mirna Flores) and managers are absolutely amazing, great customer service…read moreknowledgeable caring honest and value. I highly recommend Forest Lawn.

The sweetest security guard was working back in October. We had come from a presidential rally and…read morehad to walk a good amount to reach an area to meet up with our other group. We sat on a bench in the front of Forest lawn and he came around and gave us snacks and water! Super sweet of him honestly!

Losing a family member is such a difficult experience. You don't know where to start, or who to run…read moreto when attempting to plan a funeral... or even what the next steps are to ensure your loved one is taken care of. My family and I can't thank Carla and Adrian enough for the supportive and professional service they have provided to us. Hospitality and sympathy are two qualities that are very hard to come by these days, but Gardens of Eden provided both with ease. As our first family passing, this establishment made it smooth and simple for us. On behalf of our loving mother, sister, aunt, daughter, Maria Reyna, the Martinez family thanks the Gardens of Eden for the value and care they showed to our loved one.

My mother died at home after a long illness. We didn't want to use the mortuary that has locations…read morein Calexico and El Centro where we had my dad a couple years back because they had the worst customer service I have ever seen. So I decided to go with Garden of Eden. I initially spoke to Carla who gave me the estimate. She and her staff were so empathetic, accommodating and honest with the whole process that it was so refreshing from I had experience with the other mortuary...the complete opposite. The staff even helped me when I was in Europe with different time zones. I believe This is the best option for funeral services in Imperial Valley. Thank you Carla and team for your tremendous support and kindness during the grieving of our family!