"I've been a client of Monaco Spa for about 10 years and have tried a variety of treatments and…read moreprocedures over that time. I couldn't imagine going anywhere else--I've always been extremely satisfied with the results. The entire team is friendly, welcoming, and highly professional. Jen, in particular, is an outstanding professional who consistently goes above and beyond. I highly recommend Monaco Spa."

The owner attempted to offer me 20iu of botox in exchange for not posting this review (emails…read moreattached in photos) I declined based on principle with how poorly they treated me. Details below: I purchased a package of filler and botox in 2020. I have spent thousands of dollars at this business over the course of 3 years. The under eye filler left me with permanent bumps (as shown in pic) where the cannula was inserted, under both eyes. I had one removed elsewhere, and the other was removed at Monaco Medical Aesthetics using a disolvent during a botox appointment.  (More on this later) Due to the issue of bumps from filler, I had not used the remainder of my filler package. On July 9th of 2023 at a Botox appointment, I explained to my injection nurse Tiffany if it was possible to have the remainder of the filler exchanged for botox. I explained that I can't utilize the filler because it caused permanent bumps last time. She mentioned this to the front desk employee. Front desk said she'd ask the manager and get back to me the next day. Approximately a week and a half later, after not receiving a phone back, I gave them a call to follow up. Re-explained the situation and was told to expect a phone call from the manager within an hour with an answer. 2 hours later, no call. I followed up, and was told they will not do the exchange and the manager was refusing to speak with me. "Its policy", I was told. I explained to the front desk that if the manager is refusing the exchange and won't even speak to me, then I will not be returning, as they clearly dont value me as a customer, and will be leaving a detailed review with pictures. Suddenly, after mentioning a negative review with pictures, the manager is willing to speak. I imagined, the manager has come to her senses, and would happily exchange the equal value of filler for botox after hearing about the bumps forming under my eyes from their services, and wanting to keep a customer happy and returning. Wrong. I explained the situation again to the manager. She told me she will not exchange the equal value of the filler for botox as per policy (policy against using common sense?). She questioned me thoroughly in regards to the bumps and told me Monaco has zero documentation in regards to using disolvent on my facial bump. I explained that the nurse injector must have forgot to document it. She explained that their nurses are professional, don't make mistakes, etc, and called me a liar. The conversation took an odd detour when she explained that because I bought the filler as part of a promotional package, I would actually owe $ if she did the exchange. And explained this using some of the most brain dead mathematics I've ever heard. According to her, the filler cost was normally 450$(approx) but my promotional cost was 125$, and I would owe them 325$. I was almost speechless at her grasp of reality. I explained if paid 125$ for the filler, then the exchange would be for 125$ worth of botox at normal pricing. She was incredibly rude and condescending. I told her she is mistaken. The nurse 100% used disolvent on my bump, and clearly forgot to document it in her report. Re-explained grade 4 math and informed her that I would be including this discussion in my review and ended the phone call. I then received a phone call from the clinic director. She informed me that she would be willing to exchange the filler for botox, but only in exchange for signing legal documentation protecting them legally and bad reviews. I informed her that under normal circumstances (had all this trouble not taken place) had they just obliged the exchange I would have never made a negative review. Now that we are past "normal circumstances" and their requiring signing of legal documents, the exchange is no longer satisfactory. They have long lost my goodwill due to their bad faith approach to this. I requested the exchange aswell as 20iu botox for my signature on their legal document. They declined.

I write this review as a follow-up to my previous 1 star review regarding a consultation…read more This review is in regard to management's response to it. After a number of written letters back and forth with the CEO/Director (Andrea), which at times were acrmonious, I believe a mutual respect was established. I found her to remain loyal to her staff while trying to satisfy the client. In the process of defending her business and supporting staff she she remained professional and respectful when addressing my all my complaints with the consultation. Much appreciated! .

Fabulous customer service! I recently inquired about a product but the spa does not carry it, and…read morethey went above and beyond and sent me a link to a site where I could purchase the product. Their customer service is great and it was a joy to see a company that would promote another Canadian company.

Barb is the Skin Whisperer! She has helped my skin so much with laser and oxygen facials. The…read moreskin tightening process with the laser works so well and she really took out the sun damage of the reds and browns. Cannot recommend Barb enough.

You will not be sorry for consulting Barb about your skin treatment. She is the most…read moreknowledgeable esthetician I have ever met! She has performed miracles with my skin in only a year even though I was 65 before I found her. She is also meticulous, considerate and kind. She is wonderful.

Great service, very professional...THIS is the spa you want in Ancaster!!…read moreSpent several hours and all the services were excellent and relaxing. Enjoyable staff too.

During COVID I got on TikTok like so many others. Somehow the algorithm got me to curly hairtok and…read moreI realized my frizzy disaster hair could be helped by changing up my washing routine. The issue? There's an insane amount of information and it's hard to determine what works for one curly haired girl to the next. What I did learn though was that there are salons specifically catered to curly clients. I got to googling and found Ellenoire in my area. My first visit was a virgin cut where I learned so much about the dos and don't specifically for my curly hair. I walked away with all new products that I love and have helped my hair drastically and now I know hot to take care of my specific hair. I got a bunch of compliments and was able to share my new knowledge with others. I honestly can't recommend this place enough, especially for those who have no clue how to properly take care of their curls!

The stylist I had was very knowledgable and graciously answered my every little question-- so…read moregrateful! This is my second experience at a curly hair salon. The first shall go unnamed, but it wasn't NEARLY as informative about my hair as my visit to Ellenoir was. My stylist really took her time to talk to me about my specific hair type, and now my curls come out looking better every day. Can't recommend this place enough, especially those who've recently ditched the straightener and are struggling!

I have been to Nie Spa about 3 times now and I am very impressed by their cleanliness and…read moreprofessionalism. They use great organic products too! I would definitely recommend anyone to visit.

From the owner: Step into award-winning Nie Spa, and out of the busy, stressful demanding world of your every day…read more Soothing sounds and aromas envelop you as you enter. The nurturing touch of healing hands will relax your body, rejuvenate your mind and energize your spirit. The experienced and knowledgeable Nie Spa team strive to make your visit the ultimate in relaxation and pampering. As a full service day spa, treatments include traditional spa services for both men and women, medical esthetics, Signature services such as Hot Stone Therapy, Bridal packages, Prom and Formal packages, 'Girls' Night Out' and other personalized spa parties, which include the use of a private room. Try our new RF (Radio Frequency) Skin Tighenting Treatments and RF Body Contouring! RF is a non-invasive, non-ablative, non-laser treatment and is suitable for all ethnicities and anyone seeking a tighter and firmer skin appearance, both on the face and body. It helps to reduce fat and cellulite and also treats skin imperfections such as fine lines, wrinkles, acne scars and acne. You won't be disappointed! Trying to look glamorous for an upcoming event or party? We also specialize in brown and lash enhancements, including tinting and extensions. We'd love to take you on a tour of our facility and answer any further questions you might have on how we can best suit your needs... call us today to set up a no obligation appointment!

All of it she is very nice. She has a very intuitive touch. I spoke to her about some spiritual…read morethings that the background music brought to mind. It was all good.

Great experience for the treatment I recieved. Would recommend for sure! Well worth the experience.read more