"I've been a client of Monaco Spa for about 10 years and have tried a variety of treatments and procedures over that time. I couldn't imagine going anywhere else--I've always been extremely satisfied with the results. The entire team is friendly, welcoming, and highly professional. Jen, in particular, is an outstanding professional who consistently goes above and beyond. I highly recommend Monaco Spa." read more

The owner attempted to offer me 20iu of botox in exchange for not posting this review (emails attached in photos) I declined based on principle with how poorly they treated me. Details below: I purchased a package of filler and botox in 2020. I have spent thousands of dollars at this business over the course of 3 years. The under eye filler left me with permanent bumps (as shown in pic) where the cannula was inserted, under both eyes. I had one removed elsewhere, and the other was removed at Monaco Medical Aesthetics using a disolvent during a botox appointment.  (More on this later) Due to the issue of bumps from filler, I had not used the remainder of my filler package. On July 9th of 2023 at a Botox appointment, I explained to my injection nurse Tiffany if it was possible to have the remainder of the filler exchanged for botox. I explained that I can't utilize the filler because it caused permanent bumps last time. She mentioned this to the front desk employee. Front desk said she'd ask the manager and get back to me the next day. Approximately a week and a half later, after not receiving a phone back, I gave them a call to follow up. Re-explained the situation and was told to expect a phone call from the manager within an hour with an answer. 2 hours later, no call. I followed up, and was told they will not do the exchange and the manager was refusing to speak with me. "Its policy", I was told. I explained to the front desk that if the manager is refusing the exchange and won't even speak to me, then I will not be returning, as they clearly dont value me as a customer, and will be leaving a detailed review with pictures. Suddenly, after mentioning a negative review with pictures, the manager is willing to speak. I imagined, the manager has come to her senses, and would happily exchange the equal value of filler for botox after hearing about the bumps forming under my eyes from their services, and wanting to keep a customer happy and returning. Wrong. I explained the situation again to the manager. She told me she will not exchange the equal value of the filler for botox as per policy (policy against using common sense?). She questioned me thoroughly in regards to the bumps and told me Monaco has zero documentation in regards to using disolvent on my facial bump. I explained that the nurse injector must have forgot to document it. She explained that their nurses are professional, don't make mistakes, etc, and called me a liar. The conversation took an odd detour when she explained that because I bought the filler as part of a promotional package, I would actually owe $ if she did the exchange. And explained this using some of the most brain dead mathematics I've ever heard. According to her, the filler cost was normally 450$(approx) but my promotional cost was 125$, and I would owe them 325$. I was almost speechless at her grasp of reality. I explained if paid 125$ for the filler, then the exchange would be for 125$ worth of botox at normal pricing. She was incredibly rude and condescending. I told her she is mistaken. The nurse 100% used disolvent on my bump, and clearly forgot to document it in her report. Re-explained grade 4 math and informed her that I would be including this discussion in my review and ended the phone call. I then received a phone call from the clinic director. She informed me that she would be willing to exchange the filler for botox, but only in exchange for signing legal documentation protecting them legally and bad reviews. I informed her that under normal circumstances (had all this trouble not taken place) had they just obliged the exchange I would have never made a negative review. Now that we are past "normal circumstances" and their requiring signing of legal documents, the exchange is no longer satisfactory. They have long lost my goodwill due to their bad faith approach to this. I requested the exchange aswell as 20iu botox for my signature on their legal document. They declined. read more

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I am 38 years old. I've been getting Botox and fillers for 4 years. My first visit here with Jen was great! My under eyes looked fantastic! She did an excellent job. However my 2nd visit not so much. I asked about threading and was told over the phone it would be around 1000.00. When there Anna told me it was going to be 2500.00. So instead I asked for fillers. I was then told fillers wouldn't work for my face, that I should try facials for my wrinkles? I said no, I want the fillers. She then suggested that I should get Cinderella shots for my dark circles. I said fillers fix my dark circles immediately. That I wanted fillers. I asked for the 3 syringes for 999. She told me that that deal was only for cheeks n chin. Which is what I originally wanted plus my under eyes. She told me the only deal I could have was for 1350, 3 syringes n 50 units of Botox. I didn't need the Botox but fine. I asked for the fillers to go into my eyes, temples, n cheeks. She refused to do my temples because of a vein? She finally agreed to do my eyes, nasoliable folds, n some marionette lines. While doing these areas I heard the receptionist at the front say "fillers won't work unless you have facials first". Then told her co worker "I just sold 3 facials". When my fillers were finished it did not look good. My cheeks were uneven, my marionette lines still pretty much the same. My eyes well it got rid of the dark circles (like I said it would). With exception to my eyes, nothing else looked all that great for the money I paid. They push sales and made me feel completely uncomfortable like I needed to spend 1000s of dollars to fix my wrinkles. Again I'm only 38. I will not be returning. Maybe when Jen comes back from maternity leave for my eyes only. Other then that I'll be back at my usual salon in Ancaster. No one likes pushy sales people! Also FYI facials don't fix wrinkles! read more

Simply amazing! I felt very welcome and didn't feel intimidated at all at the spa. I wasn't sure what I wanted or needed, but Jennifer; the owner ; spoke to me in depth and gave her recommendations, and I must say I looked great and had a new confidence I'd been lacking for a while. I've been to the spa three times now and I have another appointment in December. Whether it be a good trait or a bad trait, I am one very picky person, and I have to feel comfortable wherever I go for services. Monaco Spa ticks all the boxes....From speaking to Owen, being welcomed and getting tremendous service!! I'm grateful I found Monaco Spa!! It's a game changer! On top of everything else; it is a beautiful environment! Thank you Monaco Spa and thank you Jennifer for your expertise and kindness! read more

If I could give no stars I would do that! My mother who usually gets her lips done somewhere else wanted to try Monaco as I have gone there twice and got my lips done with nurse Melissa and she loved how my lips turned out. Melissa was off and not available so I had asked online to get Nicole. We live an hour away from this place but I wanted to bring my mom because I thought Nicole would be just as good as Melissa. While my mother was at her appointment and Nicole fished doing my moms lips, my mom right away noticed how UNEVEN the right side of her lips were to the left side of her lips. She expressed this to Nicole and told her multiple times and Nicole said no no its fine. As soon as my mom came in the car because I drove her and I was waiting for her outside I noticed how bad my moms lips looked. It literally looked like they ran out of filler and just didn't bother doing the LEFT side of her lips. Mind you my mom paid for the full syringe and they definitely didn't use the full syringe on her. When I noticed this I called their office right away. The girl at reception told me that Nicole told her that she had to add filler more to the one side so my mom is more swollen on that side and for my mom to give it time for the swelling to go down as it should look even then. days go by and the swelling definitely went down but the lips still look really uneven. I again called their office and reception once again spoke with me. I expressed how frustrated I was with this because they could of easily fixed my moms lips while she was at the appointment but they brushed it off as if it was just swollen. The girl at reception could not help me AT ALL and said Nicole would be giving me a call the following day. I waited and Nicole NEVER called me. So I then messaged their Instagram account and made sure to send the pictures of her lips of right after her appointment and the picture 5 days later. At this point I felt like they didn't believe me so I sent the pictures. I explained what had happened and they messaged me right away telling me to call their office and asked for my mom to be booked in with Nurse Ruby. When I called the following day and spoke with Sonsire I was told my mom could not be booked in because she needs to wait 2 weeks post injection. I totally understand this but my frustration was that I asked them to fix it right when she got it done because I KNEW that it wasn't just swelling and that they literally botched my moms lips. I did tell them that my mother has a trip she has to go so she wouldn't be able to go back after two weeks as she would be out of the country for a month and they didn't care.. I then asked for my mothers refund and was told they don't do refunds and that I had to speak with OWEN about that. SONSIRE ALSO asked for me to send her the pictures as she wanted to see how my moms lips looked. When I sent her the picture she then said that it looked like my mom had a muscle pull on her left side of her lip... I asked how does my mother randomly have a muscle pull when she has gotten lip fillers before and no one ever told her that and she never had any issues. SONSIRE told me OWEN would be calling me on Monday. again frustrated I messaged them on Instagram and was told by idk who because obv that account is used by multiple people that "they were on vacation and for me to respect that, that they have a strong no refunds policy and that they would have to have my mother in to see her lips to determine what happened" its Tuesday and I'm still waiting on this "OWEN' person to call. over all I WILL NEVER BE GOING BACK TO THIS PLACE- THEY ARE UN PROFESSIONAL AND THROUGH OUT ALL OF THIS THE NURSE (NICOLE) WHO MESSED UP MY MOMS LIPS NEVER EVEN BOTHERED TO CALL TO SEE WHAT HAPPENED- I understand if you don't do refunds because not everyone will be happy with their results but this is not her not happy with results. This is a case where the nurse clearly didn't know what the hell she was doing and messed up my moms lips.. I definitely wouldn't recommend this place to anyone anymore read more

I had Botox/dysport a month ago. 2 weeks ago, I noticed my eyelids were very heavy and drooped more than usual. When I went back to Monaco Medi-spa, I was told that this can happen as I might be too sensitive to the Botox/dysport and they're "sorry". I've had Botox/dysport before with no "sensitivity". I believe this is a load of crap they're telling me to cover up that the Botox/dysport was injected incorrectly. read more

I am 28 y/o first time getting wrinkle relaxers and nurse Jen was amazing. Jen is caring, very knowledgeable, kind and welcoming. For a first time client my experience exceeded all my expectations. Facility is beautiful, very clean and has a nice ambiance. I would definitely recommend and look forward to going back. Very happy 10/10 read more

This spa is AMAZING! So professional and clean; Jen is the absolute best! Cannot wait to book more services with them in the future

Monaco has surpassed my expectations at each of my 3 visits. The team is friendly and knowledgeable, and also realistic when discussing outcomes. My first visit was for eyelash extensions; here I felt at ease during the process and left with the confidence to return with questions about other procedures I was contemplating (lip filler and microblading). The team was friendly and professional and very importantly - they were also skilled. I will be a return client and will continue to recommend friends. I wish Monaco much success and I also recommend fully to anyone who is shopping for any of their services. Hands down my (medi)spa of choice! read more