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    Services - Estella Couture

    Clothing alterations

    Clothing mending and repair

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    13 years ago

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    SNIPES

    SNIPES

    (1 review)

    I entered this store for the first time ever today on Christmas eve. I know this time of the year…read moreis stressful to a lot of people including the staff. I ordered shoes online for next day pick up. I entered the store and a female manager and two sales floor employees were talking. The manager spoke first asking how can she help. I explained that I ordered online and received an email saying my order was ready for pick up. I feel like her asking me to see the email should have been the next thing but NO. I received a lot of base with her responses and frustration because I didn't understand her questions she kept asking me. She asked me 3times " No, I need to know if you ordered it online from here or if you ordered it online to come here". I was confused because "Yes, I ordered them online and they are here now. I don't know how they got here but I have the email saying they are here now". I also repeated three times. She finally asks to look at my email which could have saved so much time and energy from the start. While she is looking at my email she turned to the other worker and says "Y'all need to make sure to check these the email if they say they have an email because someone took another order like that". Saying that is not wrong but when you just took 10minutes going back and fourth with me about how I ordered something I now felt like you were insinuating that I was trying to steal. She ask someone if they knew how to close out online orders they guy did not so she showed him and my order was being processed out. I started looking around because I wanted to get another pair of shoes. The manager who I didn't get her name was very rude to the employees. She was bossing them around and talking to them like they were children in front of the customers. I would never work for someone like that. The sales floor people were lovely despite the manager and her rudeness. I was looking at the shirt table while I waited for my shoes and never once did I unfold anything I was just lifting the product up while still on the table to see the design and she say if you need a shirt ask one of the workers to get it for you. If I can't even touch the shirts how can I tell someone to get something for me? Does that make sense? I really wish I got her name but I was seconds away from not buying my shoes and two shirts because of her.

    From the owner: Here at SNIPES Briggs Chaney Marketplace, we carry the hottest brands such as Nike, Adidas, New…read moreBalance, Puma, Timberland, Dr. Martens, Reebok, Asics, Vans, Converse, The North Face and so many more. To compliment your new kicks, check out our dope collection of clothing for men, women, and kids.

    Estella Couture - bespoke - Updated May 2026

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