I used Daniel's service to and from Mexico City to San Miguel de Allende. Both drivers were…read moreprofessional and on time. Very clean and comfortable cars for the drive. Daniel was great to communicate with and confirmed the day ahead of each ride. Recommend them and will use them in the future!

Easy to communicate with in English and very reliable. They have good reviews for a reason. The…read moredrivers were extremely punctual and the cars are luxurious. They have 2 car options: full-size sedan (perfect for 2-3 people with 2 large suitcases and a carry on suitcase in the trunk) and suburban. I used them three times during my most recent trip to Mexico and I would absolutely use them again in the future.

One of the best bus experiences I've ever had! My friends and I were on vacation in Mexico and…read moregetting between cities required us to take these cool buses that drove us through Mexico in comfort. They provided us with food and beverages (those packaged sandwiches with pepper jam are fantastic!) to help accommodate us during the long bus commute. There were also plenty of entertainment options, including several movies (I finally was able to watch the second Spongebob movie, in Spanish of course!). There was also this interesting word search game that showed me several words I've never seen before, but I guess I only know high school Spanish. Tip: You shouldn't play that game if you get motion sickness like I do. By the time I finished the game, I was in tears from a nasty headache trying to concentrate. Don't be me. Enjoy your bus ride! The seats recline and and there are plenty of places to hold your things, like hangers for a trash bag. We got complementary headphones to listen to our movies, and of course after each trip, I grabbed a bunch of them for the road because I love free things.

Fantastic tour group! They picked us up right at the door of out hotel and we were whisked away on…read morean incredible tour of the city! They allowed us plenty of time to sight-see on our own, gave us detailed history on each landmark in Guanajuato and even gave us a generous amount of time to stop for dinner in San Miguel de Allende. My mother and I went on the tour knowing we had to be exactly back at the bus terminal at 7:30 pm. We let the tour guides (Gabriel Alcaraz who narrated the tour & Jose Luis who was our driver) know ahead of time of our time crunch and they were more than accommodating! The tour was kept at an easy pace but always mindful of the time. We of course made it to the terminal on time to catch our bus back to Guadalajara! Mom and I were so thankful they remembered and did their very best to help us out. Great customer service from Gabriel and Jose Luis. We will never forget their kindness! Fantastic tour!

For a small airport, yet still large enough for being an international airport, our experience was…read morevery positive. Drop off was not crowded. The United agent was so helpful, Security checkpoint went smooth, and the restaurants were enough considering the airport size. We LOVED Maison Kayser, reasonable prices, delicious food, and great coffee from an Italian Expresso machine.

Lost wallet! On May 8, 2026, between 1:14 PM and 2:00 PM, I…read morearrived at Guanajuato Airport from the United States. Somewhere between getting off the plane and exiting the airport, I lost my wallet. It had my Green Card, bank cards, Social Security card, and important documents inside. I reported it immediately -- literally within minutes -- hoping airport staff could help me review security cameras or locate where it was lost. Unfortunately, I never received any real help or follow-up. Later, I was told to go to the Public Ministry (Ministerio Público), but they also refused to help because they said it was "not a crime," only a lost item. I was informed that security cameras showed someone picked up my wallet and later flew out of the country, but they could not provide any information or try to contact the person, even though airports have passenger records. Because my Green Card was inside, I was unable to return to the United States as planned and had to go through a very stressful process. I am very disappointed with the lack of customer service and assistance I received. In many other countries, there would at least be an effort to contact the person who found the wallet or take stronger action to help recover important documents. Please be very careful with your belongings at this airport. If you lose something important, don't expect much help. El 8 de mayo de 2026, entre la 1:14 PM y las 2:00 PM, llegué al Aeropuerto de Guanajuato proveniente de los Estados Unidos. En algún momento entre bajar del avión y salir del aeropuerto, perdí mi cartera. Dentro llevaba mi Green Card, tarjetas bancarias, mi tarjeta del Seguro Social y otros documentos importantes. La reporté inmediatamente, literalmente a los pocos minutos, con la esperanza de que el personal del aeropuerto pudiera ayudarme revisando las cámaras de seguridad o localizando dónde se había perdido. Desafortunadamente, nunca recibí ayuda real ni seguimiento. Después, me dijeron que fuera al Ministerio Público, pero ahí tampoco quisieron ayudarme porque dijeron que "no era un delito", solo un objeto perdido. Me informaron que en las cámaras de seguridad se veía que alguien recogió mi cartera y posteriormente salió del país en un vuelo, pero no pudieron proporcionar ninguna información ni intentar contactar a la persona, aun cuando los aeropuertos tienen registros de pasajeros. Debido a que mi Green Card estaba dentro de la cartera, no pude regresar a los Estados Unidos como estaba planeado y tuve que pasar por un proceso muy estresante. Estoy muy decepcionado por la falta de servicio al cliente y de apoyo que recibí. En muchos otros países, al menos se haría un esfuerzo por contactar a la persona que encontró la cartera o tomar medidas más serias para ayudar a recuperar documentos tan importantes. Por favor, tengan mucho cuidado con sus pertenencias en este aeropuerto. Si pierden algo importante, no esperen recibir mucha ayuda.

Arrived in BJX anf headed to Budget counter. It was abandoned. Wanted 15 minutes for representive…read moreto show up. He came into Budget counter and demanded, "give me your license and credit card. I politely had him the cards. He looked at his paperwork, barjed off at me the total for the rental was $400. I looked at him and said no, it's $182. He responded with you have to buy liability. I said no, it is included in the carentals.com/Expedia reservation. He responded, "that works for you, doesn't work for me. Go to another company to get a car!"...never been so rudely handled in a customer service situation. We ended up at Mex, was wonderful, courtesious and professional. Never again Budget!​

We rented a car for 10 days and were advised we have to buy the insurance. We have rented vehicles…read morefrom here various times and have never had to purchase the insurance. Then while driving 1.5 hours to our destination we noticed the passenger window did not work nor the horn. We called the local office and were hung up on and when we called back they had blocked our phone numbers.