My 14 year old daughter had her 2nd's done at this store. Upon returning to the car my daughter took one look at her ears & burst into tears. The piecing had been placed incorrectly. The manager then proceeded to try to deflect the blame onto the first piercings, again done at Frankston.
There was no mention that her first holes were in the incorrect position until we returned to the store & if this is the case the seconds should have been placed accordingly, not with a visibly difference gap between the 2 piercings on each side. When authorising the pen marks, my daughter & I would have been looking at the placement of the seconds not the gap that was in between the firsts & seconds on each side. The manager did not want to listen, all she wanted to do was talk over the top of me & blame the customer for a job that had been poorly performed.
When trying to deflect the situation onto the first piercings what the manager did not realise was that the first piercings were also done at Frankston also, so they have not only incorrectly pierced my child one but twice now in my opinion.
I found the manager very unprofessional, upon returning to the store my daughter was visibly distort & had been in tears & the manager's attitude proceeded to further traumatise my daughter.
What the staff & owner of this salon do not understand is that the managers failure to handle this situation correctly gives every Essential Beauty store a bad name. I have had my eyebrows done at Mornington & I'm not sure I will be returning to that store either.
Further to this instead of the store or head office calling or contacting me via email after asking for my details, I had to contact them to be told that the store owner had spoken to the staff & they were happy the piercing were correct. I believe maybe they should have bother to contact the customer as promised via phone or email, as only one side of the storey has been heard.......I have since paid a professional piercer to remove the incorrect earring & have the piercing corrected and yes they agreed that the piercing was placed in the incorrect position.......It was not far out, however due to the bruising caused by the piercing gun used it may have appeared to the manager that the piercing concerned may have been placed correctly (I give her the benefit of the doubt here).
This whole situation could have been handled in a different manner, not leaving a 14 year old child extremely distort.
All it would have taken was a little bit of good will & for the staff to offer to re-pierce one ear & place the piercing in the correct position. It seems to be the practice even for beauty services to take your money first & carry out treatment 2nd.....I ask "Where does this leave you if the work is unsatisfactory?"
Upon speaking with others & reading the reviews, please be very weary of having any piercing or beauty services carried out @ Essential Beauty Frankston.
Please note: I gave head office & Essential Beauty @ Frankston ample opportunity to contact me via phone or email to fix this situation prior to posting this review. read more
