This place is amazing. For eye brow threading it is only $15...yes only $15 AND for a tidy up $10…read more The staff are amazingly quick and I have really only waited up to 10 min as they take walk- ups. Highly recommended as every consultant has been great too.

Be careful with this place. I did a lash lift (simply because Afi, one of the worker are so pushy)…read more After I did the lash lift, I noticed some lashes on my right eye was damaged, due to improper application and they seem to be in a rush and want to do everything as quick as possible. 4 weeks later, I decide to try lash extension, of course I went to another place. I was told to wait another 3-4 weeks, because my lash was damaged from the lash lift done at Brow Threading in Epping Plaza with Afi. The lady that did my lash extension was so good and professional and she said to me that place had damage my lashes good.. the last time I was there, I didn't pay because I bought a package and tried to finish my package. Afi was so pushy in selling me stuff which I refuse, then she said, "but I want money!" Totally shocking..

"Happy days!" I declared when I received an email from Brow Theory to say that they had opened a…read morenew store at The Strand in the CBD. I have been a client of Brow Theory for a while, but unfortunately I had never been able to fill my card with enough stamps to claim a freebie, because with a schedule that's a bit all over the place and haphazard beauty routine - I rarely found myself with enough time to get out to Armadale or remember in time to book in one of the popular Wednesday/Friday sessions they did at Miss Fox. Having tried other places more convenient to me in the meantime and having suffered from uneven brows and horrible patchy red skin for up to a week following, I was thrilled to see them open a permanent home in the CBD. This will forever be my go-to now and I *may* even maintain the things now instead of waiting for them to be gross to get them fixed! I popped in today for their opening special to get a full shape up before having lunch with my best friend. The only girl I would let lunch with me with firey-red patchy skin. Only I didn't have that problem. In fact she commented that apart from being meticulously neat, she couldn't even tell that I just had them done. Brow win. The staff are incredibly lovely and good at what they do. My brows are an awkward shape and will never grow properly thanks to a bad waxing job as a teenager, but the girls always discuss what they're going to do to make them as even as possible to make me feel comfortable before they attack them with thread. Recommended.

Lovely new venue, lovely ladies and more importantly I left with lovely eyebrows…read more As a personal with less then desirable eyebrow thickness I've struggled to find someone who can shape them and not make them look like anorexic clown brows. As a walk in off the strand the ladies here took wonderful care of me. Within 15mins I had walked out with newly shaped fabulous brows.

Best acrylic nails I have found in Melbourne. I give them…read moreheavy wear playing guitar professionally. If I break a nail before a gig, I am in trouble. The nails from Jade last me 4-5 weeks (3 weeks tops for other places). I almost never break a nail, I only need to worry when it has grown out too far. The service is fantastic and friendly and they seem to be about 30% cheaper than other places. I can't recommend this place high enough.

Shocking customer service, took them three hours to finish a manicure / pedicure! I was charged…read morefull price even though they have a clear sign stating if you pay cash, you receive a 10% discount. My nail shape was butchered by the manager after one of the lovely girls had already shaped my nails to my desired shape. Over all I had five different staff assist me today due to the rush in the store. Now I know I'm not paying for a luxurious experience however $75 isn't exactly an hours work with a students wage. It took the salon an hour to start my service, meanwhile they persisted other walk in clients to take a seat, claiming it would only be a ten minute wait... Which bafiled me seeing as my nails had been soaking for over an hour easily. After 45 minutes of soaking my feet, I calmly gathered my things to leave. I was quickly assured by the manager that someone was about to assist me. I explained it's my only day off and I understand they are busy... I just didn't have time to waste. She continued to tell me that if I wait ten minutes my hands and feet would be done simultaneously... I agreed to sit back down, not wanting to make drama for the other customers waiting. To no surprise they were done separately. The timing was one dissapointing factor another was the butchering of my nails. Without asking my nails were formed into coffin shape. Some may like this acquired look however I don't find it suits me. The minute she finished painting she asked me to wash my hands. After washing she was already with another customer. I asked if she was finished with me which she replied yes it's 75 dollars. I walked out of the nail salon almost in tears. I honestly liked my nails more before my service with regrowth. My nails were not clean nor did she do an accurate job. Each nail is shaped differently, black sns from my previous set had leaked around my nails while they were taking it off. Nothing was cleaned. On top of this she snapped a section of one nail while filing my nails. It got stuck behind another nail and was still attached on the side. It was causing me quite discomfort.. When I told her, she replied with I'll get to it soon. At this point I was in pain and demanded ( still politely) that it's hurting and she should fix it before continuing. I spoil myself every three to four weeks and get my sns done and three different locations. Never have I walked out feeling unhappy for a service. Safe to say I won't be returning ever again and I really recommend staying away from Jade Nails. Such a good colour selection but unfortunately they have no idea how to run a successful business. I understand people going to their local salon for convenience but I specifically came to jade from stkilda having in mind the colour selection. I rang the manager an hour later to have a chat thinking it might be a more pleasant discussion for her as a pose to face to face where all her clients would see how at unease another customer was. Her response was disgusting... Take a photo and go to consumer affairs.... I'm done. Shame for the women working under the pump of such a system.

I visited this salon for the first time today, and felt very pleased with the service I received!…read moreThe staff are friendly and professional, and my hair turned out exactly how I wanted it to. I'd definitely go back.

I just popped in for an eyelash tint today. I didn't have an appointment so was asked to come back…read morein 20 mins. TIP make an appointment. When I came back I wasn't kept waiting and the whole process took about 10 mins. All the staff I dealt with were friendly and profession and it was clean and hygienic. The process didn't leave residual colour all over my eye area as sometimes happens. Nothing got in my eyes that shouldn't and I felt Danni knew what she was doing and did it well. I think my eye lashes look amazing and I will be back. There are a lot of beauty saloon type places at Chadstone but I would come back here next time and recommend them to others.

I felt very comfortable while I had my lashes done. Good location, a great place, with good service…read moreand very professional

Great place! Was able to walk in and get my eyebrows threaded and lip waxed no problem! They…read moredefinitely prefer threading to waxing here, but they do a great job at shaping and cleaning the eyebrows. I wish they were a little less hesitant to trim the eyebrows and tweeze the strays, but goo service nonetheless.

My 14 year old had her first piercing tear and she hasn't been able to use it for a while. It…read morehadn't closed properly so we were nervous about having it re done. We had a great consultation and felt heard about our concerns and the lady suggested doing it by needle. Which is what I was looking for. She took her time and really made us feel comfortable. It's a great result. Thank u so much.

My 14 year old daughter had her 2nd's done at this store. Upon returning to the car my daughter…read moretook one look at her ears & burst into tears. The piecing had been placed incorrectly. The manager then proceeded to try to deflect the blame onto the first piercings, again done at Frankston. There was no mention that her first holes were in the incorrect position until we returned to the store & if this is the case the seconds should have been placed accordingly, not with a visibly difference gap between the 2 piercings on each side. When authorising the pen marks, my daughter & I would have been looking at the placement of the seconds not the gap that was in between the firsts & seconds on each side. The manager did not want to listen, all she wanted to do was talk over the top of me & blame the customer for a job that had been poorly performed. When trying to deflect the situation onto the first piercings what the manager did not realise was that the first piercings were also done at Frankston also, so they have not only incorrectly pierced my child one but twice now in my opinion. I found the manager very unprofessional, upon returning to the store my daughter was visibly distort & had been in tears & the manager's attitude proceeded to further traumatise my daughter. What the staff & owner of this salon do not understand is that the managers failure to handle this situation correctly gives every Essential Beauty store a bad name. I have had my eyebrows done at Mornington & I'm not sure I will be returning to that store either. Further to this instead of the store or head office calling or contacting me via email after asking for my details, I had to contact them to be told that the store owner had spoken to the staff & they were happy the piercing were correct. I believe maybe they should have bother to contact the customer as promised via phone or email, as only one side of the storey has been heard.......I have since paid a professional piercer to remove the incorrect earring & have the piercing corrected and yes they agreed that the piercing was placed in the incorrect position.......It was not far out, however due to the bruising caused by the piercing gun used it may have appeared to the manager that the piercing concerned may have been placed correctly (I give her the benefit of the doubt here). This whole situation could have been handled in a different manner, not leaving a 14 year old child extremely distort. All it would have taken was a little bit of good will & for the staff to offer to re-pierce one ear & place the piercing in the correct position. It seems to be the practice even for beauty services to take your money first & carry out treatment 2nd.....I ask "Where does this leave you if the work is unsatisfactory?" Upon speaking with others & reading the reviews, please be very weary of having any piercing or beauty services carried out @ Essential Beauty Frankston. Please note: I gave head office & Essential Beauty @ Frankston ample opportunity to contact me via phone or email to fix this situation prior to posting this review.

Some people feel the need to go far and wide to get a wax. I say, the nearer the better. So when I…read morechanced upon Essential Beauty in the new Vogue building along Chapel Street, I was eager to give it a go. From my first visit many months ago, I've always been happy with (1) its service, (2) its hygiene and overall cleanliness and (3) the ability to get in without an appointment. This might make you go, "hang on, maybe it's because they are not very popular yet". Many silky, smooth legs after, I'm still a regular at this little salon. The girls are always friendly and never hoity toity - which is what I feel at some of the larger chains out there. Appointments are recommended but usually if it's a quick job, the girls are always willing to help you out. And that to me is service!

I'd been to Southland essential beauty, so thought that since this was closer to home I'd be able…read moreto get similar service and pricing. However, be careful with this, as they don't have some of the same pricing as other stores (they are franchised) and so what I would normally pay $28 for at Southland, they were going to charge $47.50 for. I did argue the fact, and they dropped the price down to $35. Not sure I would return again because I feel a bit ripped off. I was in the room for less than 10 minutes as I'm not very hairy at all and I keep up maintenance. The rooms are clean, and the lady that served me was friendly. There were bits missed, and the pricing was more than a lot of other salons.