James and Bambi are some of the best piercers in the area. Not only are they approachable and…read moreknowledgeable. They're overall great people and do amazing work. This location has a huge selection of jewelry and even better service.

I got my ears pierced here by Willow in October 2019. I had a fine experience. Fast forward to this…read morepast weekend, one of the balls of the earrings I was pierced with fell off while I was on vacation and I lost the earring. It was the only pair I had. So I made an appointment to get a new pair from this shop. I went in on Tuesday and got a similar hoop and the guy (not Willow, but can't recall his name) replaced them and put them in for me. I was charged $85 which is outrageous, but fine whatever, I paid it and gave the guy a $10 tip. The next day, I noticed the right earring ball was quite loose. I tried tightening it myself but it just keeps spinning around. I didn't want to lose the ball and earring again so I contacted their FB page and asked what I could do to tighten it. Whoever replied said you need a special tool and that I could just "pop in and they'd take care of me". I informed them I'd be there around 5:30 on Thursday (today) and didn't hear back. So I pop in, as directed, and the same guy who fixed me up on Tuesday is there and he asks if I have an appt. I told him I was the one on FB who had the loose earring and he looked at me like he had no clue what I was talking about and said the person who was messaging me is the owner and he's in Thailand. Ok...? Dude didn't even recognize me from 2 days before. I ask him if he will tighten it and he's like "I can but it would be a $10 service charge". I said "I just paid $95 on Tuesday for these and one is loose already and I don't want to lose it and have to pay for another one." He tells me it shouldn't fall out any that me wanting him to tighten it would be "my preference" and that he "doesn't work for free." He was being extremely rude and it was ridiculous that he wouldn't honor what the owner told me. This shop lost any future business from me based on this interaction. I'm only giving 2 stars because my first experience here was just fine, as was my visit on Tuesday. In fact, the guy who got the new earrings in was very pleasant, not at all the kind of attitude I got from him today. Horrible customer service and treatment of a customer.

I got a cartilage piercing and it was fast and relatively painless at a reasonable price. The…read morepiercer was very nice.

Employees were rude when I got there. They pierced a nerve and has been bleeding ever since i've…read morebeen there. They caused my piercing to have an injury infection. They are not professional at all. My friend came here a few months back and I don't know why I came back here. I thought maybe it's changed but nope. My nose is now in so much pain. Now I have to find someone who ACTUALLY knows how to do there job to fix my piercing.

Kenneth did an amazing job on my newest tattoo. It healed dramatically better than the 7 others I…read morehave had done and the line work looks great! The atmosphere was super welcoming and inclusive!

My brother and I made last minute appointments for two small tattoos. Had an awesome experience and…read moreit went flawlessly. Our artist did a great job and will be coming back!!

Hello! Piercing Pagoda is brand of Signet Jewelers and we are HIRING NOW! Here is a list of some…read moreposition we currently have available, we are always growing and looking for great talent! -Click on the link below -Click Retail under Career Opportunities -Search the MALL your interested in! http://www.signetjewelers.com/careers/

This place should give their workers more training. The lady who pierced my daughters ears didn't…read moreclean the gun correctly and her ears got extremely infected. Maybe they should a needle as using a piercing gun shoves the skin back into your ear, which is bad for it. A piercing needle removes the skin and doesn't damage the ear. These words of advice came from my daughter but as a parent I'm concerned due to the infection and length of time needed for healing.

ama quality and service! The dedication and knowledge shows with every one here! Got a tattoo and a…read morecouple piercings from here and all my work was top notch!

Very happy with new piercings! Will be back. Atmosphere was also very relaxed and friendly.read more

Extremely happy with my visits at Touch of Class! A warm welcome from Becky, and Jayde listens to…read moreyou, and is professional and talented! I'll be back!

Lori Crabb tattooed my friend and I at Rock Fest 2017. She did an amazing job and was so light…read morehanded. Thank you for ROCKING my soulsister foot tattoo.