Great customer service. They have great prices on estate sale items, which are way less than the retail prices. And they are also very understanding and want you to love your purchase. I was torn between 2 choices and changed my mind after sleeping on it and went back to- I hate to be that person with buyer's remorse, but they gladly swapped out the necklace for me. Appreciate not feeling guilty about changing my mind. They have also fixed broken pieces for me in the past. Friendly staff. read more

Fabulous! Knowledgable, friendly and professional.. lots of options here. Reasonable prices for top notch jewelry .. the place is pretty busy so that tells me a little. People come here for a reason .. high professionalism and high quality pieces read more

I had an absolutely amazing experience at Espling Jewelers. One of the ladies at the front, Jessy, was incredibly helpful and answered all my questions and helped me pick out some wonderful jewelry for my girlfriend. Additionally the owner Ben, one of the other ladies at the front Aja, and the watchmaker Anatoliy were all incredibly friendly, helpful, and provided a warm and comforting atmosphere. Espling Jewelers has been in Mandarin for a long time, and definitely is the place to go to for fine jewelry and watch repairs. read more

I recently brought my engagement ring in to be repaired and sized , after purchasing it from a different pawn shop and Espling truly did a miraculous job!!!! I have also had a necklace made from a ring, by these amazing people, and it turned out beautiful!! I highly recommend this store for their custom work, friendly staff and extremely timely service!! Thank you Espling ! read more

Espling Jewelers - Jewelry Near Me - Jacksonville, Florida

There is really only one Master watch repair shop and Jewlery Store in Jacksonville, Fla. and that my friends in Esplings!! I recently had three Vintage men's 14k gold watches serviced and rebuilt Ben and is skilled craftsmen. The finished products are are truly magnificent and exceeded my expectations. read more

Went to this store to get an additional hole punched in a leather watch band. The lady I spoke to was very friendly and helpful. They were able to quickly punch an additional hole and my watch has never fit better. Thanks! read more

No longer the 'Family' business I used 20 years ago. The Espling brothers and mother, I liked - No longer in this business. A simple watch battery repair - Returned watch damaged and left damaged. Woman at counter could care less - Unfriendly, seemed happy with the work. No training, no awareness of customer value. Will not use this store, definitely will not refer. Now spending money at Fast Fix, Underwood's; have better Quality, Pricing, and Service. read more

My wife and I spent a small fortune buying diamonds, gold, and watches from the San Jose store. A Rolex I bought had too many aftermarket parts, so Espling agreed to buy that watch back. The manager Jeff sold me an 18k gold Cuban link chain, which I kept locked up for the past 8 years. I eventually sold it, but learned it was 13k, not 18k, so I am not at all happy. I am having everything else we bought there checked now since they lost my trust. read more

Time and again I bring in Jewelry that needs upgrading or repair or appraisal or something all together new and this store continues to surprise me. It surprises me because the inventory continues to change, which means that people do buy things often and the estate jewelry collection is exquisite. The repair crew is second to none, I don't know how they do some of the repairs they do, but this is an exceptional family run business and we are very fortunate to have them here in Jacksonville. Outstanding work. read more

Owner and staff are awesome. Friendly and honest customer service. Can buy and sell jewelry knowing you're getting a fair deal.

I went in earlier today thinking I would have to pay to fix my Cuban link bracelet. One of the associates there, Amber, told me that the bracelet clasp just needed adjusting and it ended up being no charge! She was super sweet and she cleaned my bracelet for me too. This place is great read more

The best local jewelers in Jacksonville! No, the best anywhere! This is a family business that has been here in Jacksonville for generations and they treat their customers like part of that family. I have purchased from them and also used them for many years for all kinds of jewelry repair. They even melted down my parents first gold wedding bands for me and used that gold to enlarge the band on a ruby ring of my mother's! I recommend them highly! read more

They looked low on inventory. They advertise Estate Jewelry but last week when I wanted a gold bracelet for Valentines Day, I wandered down the street and easily found a gold one for $1,000 from a competitor. I miss Ben. read more

For all who are looking for quality jewelry repair, this establishment is a Five Star. Starting with the young lady who called me back to inform me she had received my voice message, that I had left after hours. I did not answer at the time of the return call, which was the next business day. I did have my wife drop off the ring on a Tuesday, by Friday I had another call informing me the ring was ready to be picked up. BTW, this was the first trip to have the ring fixed, after it was sized. Initially, it was fine, but cracked two months later. No questions asked. They guarantee their work. read more

They did an impeccable job on a pair of antique Mexican estate Sterling hearings and converted them from clip-ons to posts. Magnificent work! read more

Usually I don't write reviews, but the service I received from Espling Jewelers will not go unnoticed. I'm very skeptical when leaving my jewelry with anyone, but I felt completely at ease leaving my ring with Ben because he's sincere, trustworthy and very knowledgeable. One of my diamonds fell out from my ring while vacationing in Jacksonville with my family. Espling Jewelers didn't mind working on another jewelers ring. Ben put in a new diamond, repaired/reinforced the prongs and cleaned the ring so well that you can see the diamond sparkle from across the room. Thank you Ben for outstanding service and dependable advice throughout the entire process. I highly recommend Espling Jewelers for everything jewelry. read more

I bought two Fruitz watches through Groupon at a steal, and shortly after they arrived the battery in one went dead. No biggie. I went to my watch repair place in Atlanta (where I lived at the time) and replaced it. A few months later, right after I moved to Jax, the other watch dies. So I pop into Espling thinking I just need to replace this battery, too. The guy takes my watch in the back, then returns a few minutes later and says the watch is broken and it would be $40 to fix. That was almost half what I paid for the watch, so I decided to hold off. A couple weeks later, I have to make a trip back to ATL. I figure, while I'm there I'll have my watch repair guy do the work. I take the watch in, and he asks me where I took the watch before him. Puzzled, I asked how he knew I had taken it somewhere else. He tells me that the battery was missing, and - by the way - all it needed was a new one. All for less than $10. That was six months ago, and the watch is still running perfectly. If I could, I'd give Espling half a star for trying to rip me off. Not cool. read more

Took my watch in for a repair, they told me it needed to be sent out so I agreed. They told me it would probably take about two weeks but that they could not be certain about the time frame. It took over a month to get it back. I understand that if they are not the people repairing it that they cannot tell me exactly how long it will take, but what bothered me was that they never called to update me or let me know the status of it. I called a few times over the course of that month to see if they had any updates on it and they just kept saying that they had no new information and seemed upset that I called once or twice a week (after the original two week expectation had passed) in the hopes that they might be able to give me more information. I know that they can't control how much information a third-party gives them, but I felt as thought more could have been done on their part in the ways of trying to contact the company and find out why it was taking so long, and also to keep me in the loop about it. On a separate note, the older lady (who I believe owns the store), has been somewhat snide in the past and not very courteous. read more

Espling jeweler ripped me off. I took a ring in to be returned I left it there for them because the manager wasn't in. I told him that the size was wrong and I wanted to exchange it or get my money back. When I returned the ring had been sized and they charged me for that size or I wouldn't get the ring back. He gave me a big story about his overhead and his cause that had nothing to do with my ring. I wouldn't buy or recommend espeling Jewelers to anyone ever. it ruined my Christmas. To be fair for the review, it was the store that was on Baymeadows Road at the time. But management should have more control and better policies for all their stores. read more

I have been going to Espling for more than 20 years and have always had an excellent experience there. They are fair, thorough and very helpful. I've had several custom pieces created as well as bought several estate pieces. Jeff and Chris are especially customer oriented. The watchmaker isn't fast, but he is excellent. Sure beats the mall and franchise stores. I recommend them unequivocally. read more

LOUSY service at the San Jose location. I ordered a custom made piece of jewelry. I had to call them countless times to ask if it was completed. One excuse after another, the item was not done. After waiting for 3 FULL MONTHS for them to complete the job, I called them AGAIN. Was told that they could not make the item the way I wanted it. Too bad they couldn't have taken 2 minutes out of their busy day to call and let me know. What a crappy way to do business. Will never shop there again! read more

Ben and his team are a pleasure to work with. My husband and I have no complaints. We have purchased a beautiful engagement ring as well as diamond earrings from Espling. Great quality and wonderful customer service. read more

Ben and his team have been great to work with. I purchased my engagement ring and my wife and I then purchased our wedding rings from Espling. It's a family business, and the service is impeccable. I would highly recommend Espling Jewelers, and have many times. read more

Went in waited 3 weeks and paid 40 dollars to have the crystal replaced on my watch. I got my watch back with the back all scratched and the numbers started falling off the face. Went back in and was told they needed another 25 to pop a number back in place that fell out because of their shit work. Take your jewelry to someone who knows what their doing read more

I had my wedding band sized, and I was very pleased with the service and the personal. I also purchased a charm bracelet and a charm, they attached the charm to the bracelet and it looked beautiful, my grand-daughter loved it. read more

Went into look for an Invicta watch they said they do not carry them only other manufacturers and then walked away without saying anything else. Not good customer service. read more

WARNING DO NOT USE ESPLING JEWELERS, my mother has been a customer for 20 years; most recently she had them make a ring for her from two rings she previously had. They charged her over a $1000 to make this ring that included her own stones and gold. In five years of having this ring, three emeralds and two diamonds have fallen out of this ring. In April, the most recent diamond fell out. At that time, we decided to remake the ring for a second time. After waiting for it for six weeks, she picked up the new ring, had it for six days and another diamond fell out. Today, she picked it up and asked them to give her a lifetime warranty on this, considering her history with them ,and Mr Espling himself told her he would NOT give her any guarantee; that it was HER fault that these stones fell out and that SHE has cost him and his employees time and money and to NEVER come back to Espling Jewelers ever again! Really great customer service right? Please pass this along and please never use ESPLING JEWELERS ever again!!!! read more