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Espenshade Counseling

5.0 (1 review)

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10 years ago

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Adolescent & Young Adult Advocates

Adolescent & Young Adult Advocates

3.7(6 reviews)
0.1 mi

Adolescent & Young Adult Advocates (A2) seemed like a wonderful place for my son to have an…read moreintensive outpatient experience. Calls before the intake appointment indicated that they were participating with our insurance for mental health issues. After the intake appointment and an in-person visit (with the owner), it turns out that this is not precisely the case. My son needed to be seen for mental health issues, and the facility and staff are only approved for substance abuse. They knew my son had no history of substance abuse. They are not approved for mental health due to the lack of a psychiatrist (I believe no psychologist either, only licensed counselor) on staff. The owner/counselor stated they thought he would be a good fit for the program, apologized for the coverage misinformation given, and would "work with us." We ended up leaving the practice after nine visits (a mix of in-person and group appointments) as they could never give us out-of-pocket costs/co-pays. They then called and stated they would charge my credit card on file, but they didn't have one. We refused to give a card over the phone, asked why there was no insurance submission, and asked for a statement. After which, we received a bill for full costs, with no insurance submissions and multiple calls for full payment. I didn't sign any paperwork indicating I am their billing office. The director of finance, also known as the entire billing department, refused to submit to insurance, claiming they were not legally able to. If you tell me you are a participating provider with my insurance (for mental health) and are not and know that you cannot submit for insurance reimbursement, I believe you are committing fraud. Stay away!

Adolescent & Young Adult Advocates (A2) helped two of my children with addiction issues. Patti Anne…read moreMcAndrews is the founder and leader of A2. She is a consummate professional and she delivered her services and the services of A2 in the most selfless and dedicated way imaginable. Patti Anne and A2 went well above and beyond my expectations of an Intensive Outpatient Program (IOP). And I know many other parents and clients that have turned to A2 in times of crisis and need and, without exception, they have been provided the highest standard of care and absolute confidentiality in all cases.

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Adolescent & Young Adult Advocates
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Espenshade Counseling - c_and_mh - Updated May 2026

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