This place has a lot of potential, but game play with guide could have been a lot better. It made for an overall disappointing experience.
A couple weeks ago we did the StarTrek Filament room. The room was really well done - looked legit and immersive. There were lots of computer screens with puzzles linked to them. So not going to give away anything, I think the puzzles themselves were well thought out although and required people working together, although it was more for 2 people working together - the third person in our group ended up sort of just watching. I don't know what you would do if you had more than 3 people.
The issue we had was with the "help". We have been to dozens of escape rooms all around the US, and this was probably, hands down, the worst experience we had with our guide. So, instead of being able to speak to her, you would push a button to request help and then a typed response would appear on one of the screens. Unfortunately, the screen was in the first room, so I had to keep running back to the first room to see if she responded. The response time was a huge block. We waited 5-10 minutes on MULTIPLE occasions for her to respond. At one point I was opening the door and walking down the hall to see if I could find her. I've NEVER done that in an escape room, EVER. Had she been more responsive, it would have been better. I also had issue with the hints. I wondered if they were pre-written responses because they didn't seem helpful for our situation. What our guide ended up doing was just giving us the answers which didn't make it very fun.
The guide felt bad for us and gave us more time which I appreciated, but it was sort of too little too late, and we also needed to be somewhere so we just left after a few extra min. The room didn't really work anyways because she reset it and it wasn't where we were at.
Recommendation: This place might be better with a different guide or different room. But based on our last experience, we'll be doing the other escape rooms in the city. read more