Very much enjoyed this. We loved the room we did so much last night that we came back tonight. I was slightly disappointed that the first room we did tonight wasn't activated. We opened the winning box on accident on the first 30 seconds looking around. And the other items weren't locked either that were electronically locked. But we still played fair. There ended up only being one other electronic thing. And I made sure I legitimately got that write after we "Escaped." Our third room we did(the second one tonight) was so hard- we lost that one. But it was still fun and challenging.
My only small qualm with the night- the front desk woman was on her phone for a few minutes chatting and it makes me wonder if that's why she missed me saying multiple times that the electronic stuff in the room wasn't working. She could have easily flipped a switch and turned it all on. She did it when she met us at the door to show us the lights that should have gone off when we turned the winning key. She could have been answering another customer's questions, but she had no problem answering and being on a personal phone call when we got to the main office, and it was really dead tonight in terms of people coming in to do them. I'm left to assume she just wasn't paying attention to us in those moments.
Customer service otherwise has been great and she still did pause her personal conversation to snap our pictures for their page and got off the phone once she realized we wanted to do a second room. I just wish she had waited that whole 2-3 minutes we were in there to have that conversation especially since I had said multiple times how frustrated I was that the room wasn't working while in the room(they listen to you through baby monitors and cameras), and that was the room we had just come out of. She did also double check the second room for us, and apologize that the room didn't get turned on on the first one.
I'll definitely be coming back! read more